Tesco misprice policy discussion area part III

jessd121

no i'm a student
Why?

^!£$&

Only having ever done one r+r and that was today for a a book worth £3.73 i was pleasantly surprised at how jolly and speedy the cs girl was I didnt even have to ask for a refund she just gave me the cash bk! I thinkg it really depends on firstly the item you are havinga r+r on, and the staff members!
But I do agree the alternate to r+r's is contacting trading standards and that would be a lot more costly to the company than a few r+r's! So I say yay to r+r's

^!£$&

Does anyone know if the express & metro stores have the same r+r policy? thanks

ben500

snowbrow wrote:

Does anyone know if the express & metro stores have the same r+r policy? thanks

Yes r&r is nationwide

LilacLillie

It worked for me today in a Metro, so guess its the same in express.
LL

snowbrow wrote:

Does anyone know if the express & metro stores have the same r+r policy? thanks

ben500

Robert5686 wrote:

When CS hand you pen and paper to scribble your name and address then just palm them off with anything.

Free pens and paper now too! every little helps

nightsong

snowbrow wrote:

Does anyone know if the express & metro stores have the same r+r policy? thanks

Yes they do, but my local one seems to have a policy of trying to fob customers off by just offering the difference instead of a full refund, and saying, 'oh, we don't usually bother with that in the little shops' !!!!! :mad:

nightsong

spa2k wrote:

absolutely, i couldnt agree more however the OP said that the customer service lady had a face like she was paying for it herself, i pointed out that in a way all Tesco staff and share holders do....as they would any potential fine from trading standards.

Customer Service is, presumably, designed to offer service to customers. Part of that service is surely to be pleasant to customers. I have worked in shops and it was very much emphasised that part of our job is to be civil. if customers are difficult, that's just part of the job - if they are behaving unacceptably, there is a senior member of staff around to sort things out.

People requesting r&r are doing Tesco a favour by pointing out that Tesco is acting illegally, and them to correct mistakes at the cost of a few pounds rather than a potential £1,000 fine from TS. If I worked on CS I would be embarrassed that customers are being illegally overcharged. The attitude of 'oh I'm sorry, you are due a full refund and may keep the product under our policy' is the correct one. There is NO EXCUSE for unpleasntness from CS staff over this matter.

Robert5686

Nightsong
I thoroughly agree. Shamre there are a few on this site not holding the same view.
As I have said before I can not for the life of me understand why they brouse this site during their leisure time. Are they frightened?? I think they have good reason to be. Martin and this site stand for "consumer revenge"
I must have bought products for years and not realised I was being deliberately overcharged. Tescos profits have until now been artificially inflated by our ignorance.

Suppose 2000 customers are getting £500 a month on RRs. That translates into a whopping £12million a year. We all know how this site is growing which can only spell bad news for Mr T and his grumpy CS.

highguyuk

Robert5686 wrote:

Nightsong
Suppose 2000 customers are getting £500 a month on RRs. That translates into a whopping £12million a year. We all know how this site is growing which can only spell bad news for Mr T and his grumpy CS.

I just think that one day soon they will turn around and scrap the policy. People often say on here they didnt know it existed - so whats the point of Tescos having it if consumers dont know it exists.

By the day, people are saying more and more about the problems they have it getting the items - I just thinks a matter of time before it goes.