Tesco misprice policy discussion area part III

NETTYB3

As it is my birthday on Saturday I decided to see if I could find myself the Sony Mini Hi-fi as I have been after one for a while and all 3 of my local Tescos did not have any :mad:

However I did get the Keane CD as it was priced at £5.97 and scanned at £8.97 :j - no problems with CS - I didn't even have to mention the policy.

Just need a CD player to play it on now!

Netty x

P.S I think a lot of people have managed to get this Keane CD as there appears to be a lot on e-bay at the mo!

highguyuk

Was the Keane CD at the Cannon Park Tesco? What are they like with R&R?

bylromarha

highguyuk wrote:

Was the Keane CD at the Cannon Park Tesco? What are they like with R&R?

Cannon Park are fine with R + R.

It's the New Walsgrave one that doesn't like me!

highguyuk

Not sure where any of the others are.

My BH lives at Warwick Uni, so im always in Tescos. Been known to be walking around at 1am because she wanted Maltesers. lol. I got the impression they were quite on the ball there, but it is quite a small store I suppose.

tallica_2

on the ball SOMETIMES at warwick me and a friend had 10 cases of stella before xmas! just in time for party season!

forgot to mention the dyson guarantee.. the manager ripped the barcode thing you get on the bottom of your receipts for electricals off and had a manic moment scribbling the item off the receipt as she was telling me that i couldnt take it back if its faulty!

Sparky67

Had my first taste of hassle today from Tesco management - yesterday I bought the Sony CD system - they were mispriced not only on the shelf, but also on a large end of aisle display stacked about 8 high with a large print price label stating the price as £59.92. The new price of £69.92 was nowhere to be seen, not even on the SEL, so they could hardly claim the old price had been left as a mistake after the offer finished... anyway, I got an R&R yesterday without any quibble, and when doing so I quite definately told the CS lady that they were not only mispriced on the SEL but also on the large stack at the end of the aisle, so its not like they weren't made aware of their mistake.

Today, 24 hours later, I was in the same store, and lo and behold - they were still there with the same large print label stating the price at £10 less than the customer would get charged at the checkout! So, I picked up another 2 - I will keep my original one, my daughter will have another and I'll keep the other for a pressie later in the year...

CS then wheeled out a manager who said that I had already had a refund yesterday, and the policy was not a legal obligation, but one of goodwill (which he obviously thought I was misusing). On this occasion they would honour the misprice and give me an R & R, but in future I would only get the difference refunded.

I did remind the manager that I had clearly informed them that their display was wrong and misleading in the extreme, and yet 24 hours later the price was still there.

My point is, if people see the display and pop one in their trolley thinking they've got a good deal, if they buy it with a trolley full of shopping, unless they carefully check their receipt they could be blissfully unaware that they have been charged nearly 20% extra to what they thought.... and even though this was quite clearly bought to their attention and was easy to rectify, they chose to do nothing about it! They might not have a legal obligation to R&R, but they do have a legal obligation not to mislead the public with their prices!!

Sparky67

and its not like it was a penny different either - it was a stonking ten quid different!!

do I sound annoyed...?

MissG_2

forgot to mention the dyson guarantee.. the manager ripped the barcode thing you get on the bottom of your receipts for electricals off and had a manic moment scribbling the item off the receipt as she was telling me that i couldnt take it back if its faulty![/QUOTE]

but why couldnt you take it back??

nannaC

bollybird wrote:

Wen to the Cowley store yesterday and think I may have missed a big one.

There was a PC with a reduced to clear price of £348 on it, but a SEL next to it of £398

Didn't try it but saw the same PC in other stores still priced at £398.

I've been kicking myself ever since!!!!

You could always go back to see if it is still there. When the other pc's were wrong last autumn I got one the day after The Pearce and there were still 3 left at wrong price an hour after we had been to CS re overcharge by coincidence we both arrived at the same time and said snap. Just a note though am still followed round that particular Mr T's [Blackpool] and to be fair they have tightened up on their misprices somewhat though a few still occur.

nannaC

toadyfrog wrote:

When we got an R&R on a TV, the manager kept the receipt, told us the warranty was not applicable. He walked with us to the door incase security stopped us and we no longer had the receipt to show him.

If you remember the date you can ask for a duplicate receipt. Even easier if you paid by card your bill it shows the transaction number