Lloyds just get worse with the hard sell

willo65

Inactive wrote: »

I thought that you had ceased having any discussion with me SS.. :rolleyes:


Just how would a bank cashier know my full financial affairs to ever be in a position to offer me advice?, I am the only person to know that.

The point is SS, that clearly a lot of bank customers get pi**ed off by this constant attempt at flogging stuff, hence my contribution on here.


I know that it will not change anything, it makes me feel better tho';)

The cashier doesn't know your full financial situation and thats why they would suggest a review and a fully traned customer adviser could then look at ways which the bank could help you.

ShelfStacker_3

withnell wrote: »

Regards hard sell, in a bank (that's was not Lloyds) I heard the guy next to be being offered a credit card

"I'm not interested, I'm unemployed so may not be able to pay back the debt"

"Oh never mind, it's got 6 months 0% so you'll have found a job by then"

I challenge anyone to say how that is responsible!

No, it's not. At all. Like I said earlier, Lloyds' approach to marketing, and indiscriminate marketing, is insane. Makes no sense at all.

willo65

withnell wrote: »

Regards hard sell, in a bank (that's was not Lloyds) I heard the guy next to be being offered a credit card

"I'm not interested, I'm unemployed so may not be able to pay back the debt"

"Oh never mind, it's got 6 months 0% so you'll have found a job by then"

I challenge anyone to say how that is responsible!

ok, this is not responsible, I think this would be a training issue with the individual member of staff because the chance of being accepted for a credit card when being unemployed has got to be NIL - it seems like a pointless effort by the member of staff

Inactive

BarclaysManager wrote: »

By the by, I've met John Varley on several occasions. He has a good firm handshake and a nice selection of ties. I thought you, of all people, would appreciate this tidbit.

That would be the same John Varley that stated that the banks should all apologise for the mess they got us in to, then just forgot to apologise himself.. :rolleyes:

Inactive

willo65 wrote: »

The cashier doesn't know your full financial situation and thats why they would suggest a review and a fully traned customer adviser could then look at ways which the bank could help you.

...and you honestly think that I am going to divulge my full financial affairs to some bank cashier who has been fully trained in to selling only the banks products?


You need to smell the coffee.

Extant

Inactive wrote: »

An example of Barclay's methods here;

http://www.thisismoney.co.uk/news/special-report/article.html?in_article_id=418636&in_page_id=108

:rolleyes:

Further congratulations: you have posted an article from nearly two years ago about some isolated incidents in a gigantic bank.

To even quote your article: "I met very many decent people while I was there and the majority of staff were entirely honest and gave customers good service."

Barclays even addressed many of the complaints leveled in that show, despite them not even being characteristic of our behaviour as a whole: disciplinary guidelines were reviewed for mis-selling, compliance managers were given greater powers to probe sellers with high sales numbers, a written agreement was introduced for paid-for accounts (or mandatory recording of telephone sales along with new scripting for consent) and the introduction of welcome calls, where-in customers purchasing a product such as a loan or a package account will be randomly called to ask about their experience and check they were aware and have received all the necessary details etc.

That wasn't representative of the bank two years ago, and it is even less representative now.

We also used to conduct business in South Africa. Would you like to accuse us of repressing black people as well?

ShelfStacker_3

Inactive wrote: »

...and you honestly think that I am going to divulge my full financial affairs to some bank cashier who has been fully trained in to selling only the banks products?


You need to smell the coffee.

You need to stop putting words in peoples' mouths and then criticising them. I think that's called a "straw man argument".

Inactive

ldavies wrote: »

Inactive, are you causing a storm? lol

You could say that ld, sadly you to are a product of the banking system/ culture that so many customers hate so much.

#Tho' I do like you.:p

Inactive

BarclaysManager wrote: »

Further congratulations: you have posted an article from nearly two years ago about some isolated incidents in a gigantic bank.

Hardly isolated and truly disgraceful.

willo65

Inactive wrote: »

...and you honestly think that I am going to divulge my full financial affairs to some bank cashier who has been fully trained in to selling only the banks products?


You need to smell the coffee.

All the customer advisers in my branch (3) all came straight in as advisors so they weren't cashiers. Fully trained in seeing if the bank can save/make you money with the banks products. They aren't going to recommend anothe rbanks products, the same as Tesco don't tell you how much cheaper a basket of shopping would be if you went to morrisons.