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Lloyds just get worse with the hard sell
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All the customer advisers in my branch (3) all came straight in as advisors so they weren't cashiers. Fully trained in seeing if the bank can save/make you money with the banks products. .
Havn't you missed out something there?
How's about the main purpose of the exercise, to see if the banks can make money out of the customer?0 -
Hardly isolated and truly disgraceful.
I never said they weren't disgraceful - and as a branch manager at the time that came out, I spent a lot of time reassuring both staff and customers that wasn't how we worked.
I'd also challenge you to show it wasn't isolated to a few bad apples across the business - which you will find in any organization. "Hardly isolated" implies that it's widespread or that you even might think it's part of bank policy - so, elaborate. Justify this claim.What would William Shatner do?0 -
Havn't you missed out something there?
How's about the main purpose of the exercise, to see if the banks can make money out of the customer?
I think you're the one missing the point here, given that, when all is said and done, making money out of the customer is why banks are in banking at all.0 -
I know that in my heart, my customers are treated fairly and equally. All are given the same opportunities and offers and to some extent, I feel that maybe you forget that we have a duty of care to give our customers the best service. Admittedly, this isnt going to please everyone but I can bet that my team have their customers best interests at heart.... keep thinking sales through service and you will understand the culture.. its based on trust and understanding (( just a taster for those who dont understand.. bonuses are only 25% sales and 75% service))
PS im NOT a product! lol im a welsh girl with feelings
I can't count the number of people who are genuinely amazed when I tell them that most Barclays cashiers can earn more through their mystery shop/service kicker bonuses than they can through their sales related targets.What would William Shatner do?0 -
All the customer advisers in my branch (3) all came straight in as advisors so they weren't cashiers. Fully trained in seeing if the bank can save/make you money with the banks products. They aren't going to recommend anothe rbanks products, the same as Tesco don't tell you how much cheaper a basket of shopping would be if you went to morrisons.
Which is why you shouldn't listen to a word they say! Naive robots plugging overpriced insurance, unnecessary loans, expensive credit cards and jumped up "premium" accounts in the name of a "financial review". It sucks."One day I realised that when you are lying in your grave, it's no good saying, "I was too shy, too frightened."
Because by then you've blown your chances. That's it."0 -
Inactive, with all due respect, this is the banks objective.. to make money for the shareholders.. the same as every other company.. to make money
People will never accept this as they believe that banking is their "right," for them to use and abuse as they please.What would William Shatner do?0 -
Which is why you shouldn't listen to a word they say! Naive robots plugging overpriced insurance, unnecessary loans, expensive credit cards and jumped up "premium" accounts in the name of a "financial review". It sucks.
Natwest has a sale on at the moment with "Overpriced insurance" guranteed to beat your existing deal on a like of rlike basis.....
If you have lots of debt accross c/c and o/drafts paying lots of interest then a loan may not be necessary but with reduced interest would reduce monthly outgoings and lower total interest that the customer will pay.
As we already covered premium accounts are not beneficial to everyone but if you don't look at them and see then you won't know if they are or not....0 -
A genuine question for Inactive.
Which products do you think banks should be 'allowed' to sell?0 -
ShelfStacker wrote: »I think you're the one missing the point here, given that, when all is said and done, making money out of the customer is why banks are in banking at all.
I have no objection to the banks making money, I have no objection to the banks selling insurance etc.
I do object to them being deceitful by dressing up selling as " Account Reviews ", I do object to them approaching customers in the bank or by other methods without their prior consent.
If customers wish to buy a product from a bank they can access their web site to evaluate products.
It is what I would call a level playing field.0
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