Samsung 32" HD Ready LCD TV (HD Ready) for £675 delivered?!!!

manic

ukbill69 wrote:

Freemans have took the 20% off new customers image off there homepage, becuase funny how I said I was going to take them to trading standards.

Still there when I looked just now!

ukbill69

Press the F5 button and see if its still there.

NickA_3

I've been in a similar position to some of you ie Freemans cancelling my order etc.Lucky for you lot,you were notified.I spent all weekend calling customer service and they said they couldn't see my order and to try 'tomorrow'....
Some bright spark on Monday,on my sixth attempt at getting some sense out of these muppets then said "Oh,your orders been cancelled as you'd used an invalid code".They hadn't even had the courtesy to inform me of my order being cancelled!!! :mad:
I argued but got nowhere until she told me to call "Casual Cash Sales" as I'd used the Pay and Go service on t'internet and they couldn't help me anymore!! !!!!!!!!! :mad:
I called Casual Cash Sales and they offered me 20% discount over the phone and although I tried for 25% they were havin none of it.I said that I'd order via the website (Which therefore allowed me to use Quidco and get my extra 5%).
First thing I noticed on the website is that they've removed the Samsung TV's from there but it was easy to get around - Just have a look at an order confirmation email from your cancelled order and look at the catalogue number on there and search for it on the Freemans site - Lo and behold,Samsung TV magically appears!!!
Anyway,I've ordered the 26in LCD yesterday and it's showing 25 days for delivery so fingers crossed....

What a truly great company Freemans is...... NOT!!!! :mad:

NickA_3

I don't believe this :mad:

Just checked my email and I've received this now:

Dear Mr xxxxxxxxxxx,

Upon viewing your order details, the order has been received with an invalid promotion
code, as this is the case the discount would not be applied with the order.

If you have any further questions or comments about the service we offer, please contact us - we're here to help.
When replying to this e-mail, please attach your original e-mail to ensure a speedy and accurate response.

Kind regards,
Sarah Gibbs



They actually gave me the 20% discount code over the telephone yesterday to use and now they send me this.I'm phoning them right away the useless bunch of ************* :mad:

ukbill69

NickA wrote:

I've been in a similar position to some of you ie Freemans cancelling my order etc.Lucky for you lot,you were notified.I spent all weekend calling customer service and they said they couldn't see my order and to try 'tomorrow'....
Some bright spark on Monday,on my sixth attempt at getting some sense out of these muppets then said "Oh,your orders been cancelled as you'd used an invalid code".They hadn't even had the courtesy to inform me of my order being cancelled!!! :mad:
I argued but got nowhere until she told me to call "Casual Cash Sales" as I'd used the Pay and Go service on t'internet and they couldn't help me anymore!! !!!!!!!!! :mad:
I called Casual Cash Sales and they offered me 20% discount over the phone and although I tried for 25% they were havin none of it.I said that I'd order via the website (Which therefore allowed me to use Quidco and get my extra 5%).
First thing I noticed on the website is that they've removed the Samsung TV's from there but it was easy to get around - Just have a look at an order confirmation email from your cancelled order and look at the catalogue number on there and search for it on the Freemans site - Lo and behold,Samsung TV magically appears!!!
Anyway,I've ordered the 26in LCD yesterday and it's showing 25 days for delivery so fingers crossed....

What a truly great company Freemans is...... NOT!!!! :mad:

Same happened to me. They have done a real f**k up there.

coolio_2

Yet some people got theirs, some consistancy would've been nice

amboy

seems like i have had a similar experience, order ref and then lots of calls and emails only to be told the code was invalid.

I realise the tv is cheap and great value but i am not wasting any more of my time with these fools.

BTW Sarah Gibbs must love coming to work on a morning

MickKnipfler

If their website accepts a 25% discounted code though, how can they then cancel your order?

ddavis

MickKnipfler wrote:

I got the same email saying that the code had expired. How do I stand though if the website accepted it? Mind you, it din't actually show the 25% discount...

It didnt accept it, it states that discounts will be validated / processed after your order. I thought this may happen which is why i went through the 20% off first customer method - its legit.

chris-richardson_2

Ring them the code works over the phone just stand your ground