POSSIBLE tesco bargain - any bottle of wine for 9pounds?

littlereddevil

bugbabe22 wrote: »

went to Tesco yesterday and the signage is very vague admitted the duty manager so....he gave my husband a £9.19, a £8.99 and a £8.19 bottles on our 3 offers. thanks tesco! (but food not great...finest..me think not!!!)

I agree about the food it is very poor quality compared to what it used to be

taxiphil

boots_with_the_fur wrote: »

I personally think that is crazy to queue up on a busy Saturday afternoon over a maximum of 11p but each to their own

So, in a nutshell, it would make your life easier if customers didn't bother asking for refunds when you've charged them more than the price displayed on the shelf.

boots_with_the_fur wrote: »

most managers are on 12 hour days five or six days a week and I think some of the people posting on here don't realise how hard it is to keep on top of your department, keep your staff in order, the daily processes we have to do in order, actual stock ordering (which by the way yes some is done automatically

Get the violins out! :rotfl: Nobody's holding a gun to their head; they have the freedom to choose whether to work there or not. If they're not up to the job, they could perhaps seek alternative employment that's more within their capabilities.

boots_with_the_fur wrote: »

If a customer is in the right then I am the first one to admit Tesco's mistake, however the customers that are going to try and get away with getting one of these meal deals for every night of the week and then throw in 7 bottles of £15 wine and then go marching (and they do) straight to CSD clutching their receipt and quoting sections and acts of the law of what they are entitled to then no I wouldn't say that this customer is genuine at all actually!

Instead of trying to categorise customers as "genuine" and "non genuine", here's an idea for you to mull over... why not put the same amount of time and rigour into charging people the correct prices in the first place?

It takes a lot of time to go snooping on consumer internet forums and stand there having 45 minute arguments with customers, but only 2 minutes to remove or amend misleading signage.

If your staff gracefully and honourably gave people the DTD they were entitled to, instead of wriggling and arguing, there would be no need for customers to "quote sections and acts of the law of what they are entitled to". People only start quoting their rights after the staff begin their customary process of smokescreens and mendacious denials.

Regarding people getting one of these meal deals for "every night of the week", presumably you're happy for them to buy in bulk if they don't complain about overcharging? That's a bit hypocritical don't you think?

boots_with_the_fur wrote: »

At the end of the day this deal wasn't a glitch, had it of been I would of said go for it everyone, but it was a printing error

Printing error = Tesco in the wrong. There's no wriggling out.

ben500

boots_with_the_fur wrote: »

Apparently no one from Tesco has commented today, some of us do actually have to go there to work! It has come to my attention that a few things need to be cleared up...Something was said about the point I made about the fresh juices and the 11p a customer was moaning about...Yes I get the whole credit crunch and all that but what had happened is where the juices were on 3 for £4 the maximum saving was 11p, where the offer hadn't kicked in they were overcharged... How many tens of thousands of customers were overcharged by 11p? Which then brings me to my next point, I personally think that is crazy to queue up on a busy Saturday afternoon over a maximum of 11p but each to their own, If there were more customer service staff to deal with the overcharged customers no one would need to queue, equally if Tesco got their pricing integrity in order the queues would be smaller {A damn site smaller at that} obviously they wouldn't of been the only ones to be overcharged on that deal and it was quickly sorted, Define "quickly" for me please and perhaps offer an estimate as to how much black profit was made on the back of this particular misprices. but the point is the way they went about it. If they had said look I've been overcharged by 11p because the juice promotion isn't working then fine, but this customer and I've seen others do it as well seem to think its the end of the world! This last bit is just fuzz because you have no justification in prejudging your overcharged customers

As for the comments made about staff salaries, professionalism etc, what I will point out is that most managers are on 12 hour days five or six days a week and I think some of the people posting on here don't realise how hard it is to keep on top of your department, keep your staff in order, the daily processes we have to do in order, actual stock ordering (which by the way yes some is done automatically but if we have 20 cases of something going though on promotion one week, we're not going to want another 20 cases the following week when the promotion isn't on, lines need to be and are looked at in detail, just like you cannot say we want 5 cases of this in next week as we sold that many this week, whose to say 4 of those cases didn't go at 10p each in the reductions) amongst many other tasks. So when it gets to that point of the day when someone is trying to demand what they think they are owed at CSD it can actually be laughable! Your not making sense here your combining the complexities of stock control with the behaviour of customers again more fuzz to pack out your post due to the absence of any actual facts.

To think that someone read what I had posted and then was encouraged to go and get the deal themselves is also laughable! The point I made about genuine customers was from my perspective and the way that I see it, its not a reflection of all Tesco staff nationwide like some people seem to have thought i.e. 'its people like you that cause these problems' actually no its not and I laughed at that comment as well Laugh away if you would but your attitude is endemic within Tesco and is affecting footfall on a daily basis and will ultimately result in loss of jobs,. If a customer is in the right then I am the first one to admit Tesco's mistake, however the customers that are going to try and get away with getting one of these meal deals for every night of the week and then throw in 7 bottles of £15 wine and then go marching (and they do) straight to CSD clutching their receipt and quoting sections and acts of the law of what they are entitled to then no I wouldn't say that this customer is genuine at all actually! If the customer is overcharged who are you to determine whether or not they receive what is rightfully due to them based on your own prejudices and acting outside of the law Its got nothing to do with what people look like, a lot of my friends are from all walks of life and different backgrounds, as are the staff at Tesco and we all get along fine, I'm not a prejudice person and don't chose my friends based on how much money they have so no it doesn't make a difference if the person is dressed up in a nice suit or dressed is treating it like dress down Friday...In actual fact people that do work there have to go through an interview first and one of the first questions on there is about dealing with people from all walks of life...Most stores are actually very picky with who they employ and judging by the amount of application forms we get on a daily basis we can afford to be fussy! At the end of the day this deal wasn't a glitch, No your right it wasn't a glitch it was a deception and as any other overcharge criminal in nature had it of been I would of said go for it everyone, but it was a printing error...Not only that the shelves actually have, or should have, green, purple, red and I think the other one was blue stripping saying 'Wine' with the wines on the shelves, they are the ones that correspond with the colours on the POS to cause less confusion! And all this information is explained to the customer where exactly? Now then, anyone else going to make me laugh on this thread?

I don't see why we shouldn't give you a giggle your babble has amused me considerably you clearly don't have a clue what your talking about and are unable to demonstrate any empathy towards a customer your company has just robbed.

I know its audacious of us to actually request the money that your company has just illegaly obtained from us but a little suggestion here, as Phil said get the pricing and signage right and you'll only have "genuine" customers at your desk complaining about such things as the excessive amounts of water in your meat, low stock levels, massive queues, obnoxious staff, overzealous tattood fatties, out of date products and teeth in gravy etc

This is roughly how the procedure should go by the way, "excuse me but I have been overcharged for this product" "Oh have you? " I'm very sorry about that mistakes can happens sometimes I'll just check the pos and if you have I'll refund double the difference for you as per our company policy and remove the offending signage" There is no need to check the heritage or credentials of the customer your company has just wronged.

Whilst I'm at it you may like to let the powers that be know that bananas when ripe are yellow soft and sweet tasting to the palate, not green rock hard and tasting of carbolic soap.

Good customer service ensures repeat busines, attitudes like yours result in in redundancy. As for complaints about overcharging to customer services getting you recognised GOOD hopefully it will go somewhat towards ensuring that the staff are aware they have someone diligent in their area and take a little more positive attitude towards price integrity.

PS Phil you do realise your avatar is going to be on every customer service notice board now don't you lol.

ThinkingOfLinking

*standing ovation for Taxiphil* (NOT meant sarcastically; you're bang on the money!)

System

andyrules wrote: »

And thereby is the problem in a nutshell.
Tesco staff blatantly hate their customer and try not to serve them well. Whereas in Sainsbury last week when I put an item that was earmarked for reduction in my basket the SA stopped me and reduced it. With that attitude it is a win-win situation.

Great post.

If only my local Sainsbury's took MOCs, I wouldn't be seen dead in Tesco!

mookie

I asked about the meal deal in my local, the member of staff said yes there was an offer, but its finished and restarts again on the 13th or 14th.

This staff member told me the deal changes and that what is included will differ to the previous offer (as in the food bundle) I wasnt sure whether she was genuinely telling the truth or if it was a cover up and they are awaiting new signs and the only part of the deal that will change is the choice of wine. :rolleyes:

System

beaker141 wrote: »

TESCO ALTRINCHAM - I checked tonight and the POS does say ANY WINE but they have put some blue tape over the ANY leaving it as just wine. They have then filled the fixture with 1 red and 1 white and put a manual POS up saying offer applies to products only from this fixture - so no opportunity to take advantage.

That's what all stores should do to avoid customers being ripped off.

jamespir

my local tesco new nothing off this

ben500

bham-dave wrote: »

That's what all stores should do to avoid customers being ripped off.

It's not the correct solution actually, the correct solution being aware of the problem is for Tesco head office to act and ensure all misleading pos is removed but that is not as profitable as doing nothing. The stores that act independantly are to be commended but head office should be the ones acting each and every time they become aware of such a problem not just in cases where they are losing xboxes hand over fist.

System

bugbabe22 wrote: »

went to Tesco yesterday and the signage is very vague admitted the duty manager so....he gave my husband a £9.19, a £8.99 and a £8.19 bottles on our 3 offers. thanks tesco! (but food not great...finest..me think not!!!)

Take it back then!