MONEY MORAL DILEMMA. Would you keep a mistaken 'double refund'?

groovibri

A refund should be what you paid, not more and not less.
if you accept more than you paid you are as much a thief as any shop lifter.

Shopgirl85

tara747 wrote: »

I don't think this is true, it sounds highly dodgy!!!! :eek: Anyone who works in retail able to confirm or deny?

This isn't correct, not for high street stores anyway. I'm one of those people who has to go through and audit all the paperwork and cash from the tills at the end of the day. I check all the paperwork to see that all discounts refunds have been processed correctly. If I have any suspicions about the wrong amount being refunded, I can check back through previous paperwork to see what amount the customer actually paid.

If there is any cash missing in the tills, the sales person does automatically get scrutinised. We often check through the security cameras to see if they were pocketing any of the cash. Most of the time, its purely by accident. When staff have been on the tills for hours on end and are stressed out by long queues, mistakes can happen.We can give out £20 change instead of £10, accept fake money, incorrectly calculate discounts on sales and refunds... we're human. Anyone will automatically be a bit defensive if they're told that they've done something wrong (i.e. give the wrong change) but no-one I've worked with have been rude when they've been told. There's simply no excuse for that. In the end, if a cashier makes a serious mistake or a series of smaller mistakes, they can be re-trained or even fired for it. It can be very upsetting for a newer cashier when I've had to tell them that they lost a certain amount of money. They fear for their jobs in this time of recession.

Obviously, if you've been refunded more than you should've been, its up to you what you choose to do. No-one can force you to go back to the shop. I've had about 4 customers in the past 3 years who've returned to the store to tell me that they found an item in their bag that their child picked up, or that they've been sold an item for 49p instead of £4.99. It is amazing every time! Most of the time its too late to change anything (by the next day or later) and the customers can keep the extra. We really do appreciate customers like that. Obviously, this doesn't benefit us cashiers in any way since we can't pocket the money but its always lovely to see that there are genuine and honest people out there.

pfpf

i was out for a meal with my OH a few months back. we used a voucher that rewarded us with a free starter if we bought 2 mains.

at the end of the night we got our bill and found that the starter AND one of the mains had been taken off the final price, leaving only one mains and drinks.

the total discount was about £20.00 instead of £8.00. we told our waitress straight away and she told the manager. the manager, a grim faced middle aged lady headed our way and for a moment i thought we were going to "get it" good a proper for some reason.

she was really nice and was amazed we had pointed out the error, she had never had anyone own up before.

she let us have our meal at the bill price for our honesty, so we could enjoy the discount without feeling guilty. the waitress got a good tip. :A