MONEY MORAL DILEMMA. Would you keep a mistaken 'double refund'?

sjc_2

Small retailer/independent Yes
Big Retailer No

Reason being, the number of times we have taken stuff back for refund to be told it's now reduced and we will only refund the reduced price despite us having a receipt for the full amount. So what goes around comes around....... if only.

LucyTheDwarf

I think I'd probably go back. I'd probably think "great!" for a few days, if I'd effectively bagged £70... but then the guilt would set in... I'd be thinking how many hours the sales assistant had to work to earn that £70... and what if it was blamed on them and deducted from their pay?

If it was a smaller amount though, I wouldn't, but £70 is a lot of money to me, so I'm sure it is for the shop assistant!

However, I did recently "steal" a bracelet (It was worth £10). I had been getting a top I'd just bought in and out of my bag, to match the colour to the necklaces and earrings in the shop, trying to find a pair to match for a Christmas present. The bracelet must've fallen into my bag while I was fiddling in my other shopping bags! I did consider taking it back, but being the week before Christmas I didn't think I'd be able to park, later in the day, and it was a half hour drive from home... So I kept it. Shame it's not a nice bracelet

forzaitalia

Have been given too much cash change in the past but have never gone back to shop and given it back. Hate to admit it but I felt happy and good that it had happened. A good feeling but perhaps not the right thing to do.

However, I found a £10 note on the floor of Wallis a couple of months ago, and as I slipped it into my pocket a little girl and her family came in looking on the floor and discussing where they could have lost something. I knew then that the £10 was hers and asked her what she had lost. Needless to say I gave her the money back and she was so happy, I knew it was the right thing to do. A few years ago I found a building society passbook on the pavement of the high street and posted it back to the owner with a covering letter. A week or so later a guy knocked on my door and gave me a box of chocs as a thank you. Both these incidents made me feel proud and rewarded.

I know these two incidents are not quite the same, but they made me realise that doing the right thing is always best. In conclusion returning the money would be the right thing to do - do unto others as you would want done unto you.

:A :A :A :A :A :A :A :A :A :A :A

poppy10_2

If it was a small local store, then I would hand the money back. A supermarket or a big chain and I'd keep it.

Bonbon

SarahSausage wrote: »

No way! I'd keep the £70 and I wouldn't even give it a second thought. I know it's wrong but I don't care! :rotfl:

Nor me :whistle:

gallygirl

I posted earlier to say I'd keep it as I'm evil, which is true..... however....

I did point out that pigsback had given me double points last year, they took them back but gave me a few hundred for my honesty :A .

Years ago, after having a big row with guy in post office (he tried to charge me for cert of posting which I knew was free, then tried to charge me too much for a parcel) I went back to tell him he'd given me the wrong change. He bellowed 'tough, you'd left the shop' (which I hadn't) so I bellowed back 'tough, you gave me change of £50 instead of £10' and walked out :rotfl: . Didn't feel guilty about that one .

2 years ago I ordered a printer. When delivered there were 2 boxes (different shape & size). I was on the phone at the time so signed delivery sheet, thinking I must have ordered the one with the separate photo printer (had been a close call between the 2). When I opened up boxes they both contained printers. I phoned up their helpline & left a message but no-one phoned me back .

I suppose I agree with others sentiments - it depends on the attitude of the person serving me, and I have pointed out when at the till before, also in restaurant if under-charged. Once home though I wouldn't go out of my way. Over the years the odd over-refund probably doesn't make up for the overcharges, especially in supermarkets.

jefword

Many shops display a sign which states:

"Check your change, mistakes cannot be rectified after you have left the shop"

I say it works both ways then!

On the other hand my wife accidentally went through ASDA's checkout without paying for a large pack of toilet rolls, (because she hung them on the back of the trolley & forgot to put them on the conveyor).

After asking me what I thought she should do, she followed my advice and the following week went to customer services & paid for them.

The assistant was shocked at her honesty.

(However don't try to short-change her or she will take you for your very last penny!:D

Short_Legs

I would definately keep it. In response to one person saying "credit crunch/struggling times" etc, big companies wouldn't be in such a mess if they didn't charge extortionate prices for their goods in the first instances - goods you can always buy cheaper elsewhere - Woolworths and Marks & Spencers being the classic examples. You don't see chains like B & M and Poundstretcher going bust, do you? No, because they keep their prices low enough to keep their customers coming back for more.

tallgirld

There is NO WAY I would go back to the shop. I would keep that money:-)

Why????

Because once I leave the shop 'MISTAKES CAN NOT BE RECTIFIED"

newkitchenfund

This actually happened to me and my daughter (age 14) a couple of days ago - I bought her a fab jacket for xmas on sale at £15 down from £60. SHe didn't like it (that's daughters for you!) so we went back for a refund. I'd lost the receipt so they weren't obliged to give me anything, but they would have given me the full price back ( in vouchers) if I hadn't told them how much I'd paid.

Money isn't everything
(it's only 99% of everything!!)