MONEY MORAL DILEMMA. Would you keep a mistaken 'double refund'?

beemuzed

I'd have to give it back - keeping it would be stealing, and also, I'd not want the assistant to get into trouble.

Taffybiker

DW once found £50 cash in a car park (nowhere near any car, btw). She had no way of knowing who it belonged to and was unwilling to leave it there for the "owner" to collect. So she spent it, thereby boosting Britain's economy by just a tad. How thoughtful of her yes?
Large retail stores have the technology and the ability to ensure this week's scenario would not happen. If it should then as far as I am concerned that is their fault. Let's take the money and give it to the smaller, poorer retailers - in exchange for goods or services of course, so they won't be made to feel as though it is charity. We wouldn't want to insult their principles.:rolleyes:

the_tango_doll

I would advise the refund was for the wrong amount. I couldn't knowingly keep £70 refunded to me in error.

I would think about the consequences for the Sales Assistant. It is wrong.

Anyway, with so much cctv in stores, especially over the tills, is it worth the risk?

I believe that if I do good things, then good things will happen to me.

I love gallygirl's post office story = nice one!

A post office man gave me too many stamps once, I went back about a month later to return them. He was stunned but said 'thank you'.

I was collecting rotten fruit from a market stall when I found a £20 note. I told the stall holder and he told me to keep it! Half went to charity and half I gave away!

I believe honesty is the best policy!

tara747

Stampede wrote: »

........

3)In situations where you are legally entitled to refunds loss of the receipt is not fatal to your claim, anything that proves the purchase such as debit / credit cards or w.h.y. is acceptable evidence.

What is w.h.y.? Thanks.

tara747

the_tango_doll wrote: »

I would advise the refund was for the wrong amount. I couldn't knowingly keep £70 refunded to me in error.

I would think about the consequences for the Sales Assistant. It is wrong.

Anyway, with so much cctv in stores, especially over the tills, is it worth the risk?

I believe that if I do good things, then good things will happen to me.

I love gallygirl's post office story = nice one!

A post office man gave me too many stamps once, I went back about a month later to return them. He was stunned but said 'thank you'.

I was collecting rotten fruit from a market stall when I found a £20 note. I told the stall holder and he told me to keep it! Half went to charity and half I gave away!

I believe honesty is the best policy!

Even with CCTV over the tills, would it be your fault if they made an error? I can't see there being any fault on the customer's part. If the refund was to a debit/credit card, you might not even have checked the amount. If it went through as a refund for less than you paid and you went back to the store about it they might not rectify it either!

The SA would not get into trouble, the computer might though...

Head-Out-Of-Sand

Pound wrote: »

This is legal because the ASA have changed the definition of the word 'unlimited' to mean 'a high limit'

They are also looking to changing the meaning of "free" to "not really free" and "Fair" to "Making sure you put on a nice smile while you shaft your customers" ASA should hang their heads in shame, what a load of gubbins!

I'd like to say I'd take it back, but I'd be kidding myself. I'd hot-foot out of there the happiest bunny on the planet. How often have I been screwed over, stiched up, shafted etc etc etc by shops, supermarkets, banks etc. I'd find it very hard not to just take that one as a win.

Some places do their best to screw you over on refunds anyway. The worst example was Marksies. My mother had a masectomy several years ago and as a result orders speciality masectomy swimwear from marksies which is quite expensive. She ordered two cossies for a holiday, and only started wearing them while we were away. Halfway through the holiday, both costumes had gone see-through in the same places. My poor mum could hardly go out to the holiday shops and get a regular costume and is self-conscious enough about these things.

I went with her to take them back, and the stupid cow at the til was so rude. I ended up tagging in when she tried to excuse it as "chlorine damage". I pointed out that if a swimming costume was not able to withstand one week of exposure to the levels of chlorine in a swimming pool then it was clearly not fit for purpose. She was so rude to my mum, who was very upset by this point, and flat out refused to give a refund, saying it was overuse (talk about lack of common sense). We left the shop before my mum cried and I assaulted someone, but I had to go back by myself later in the week and demand to speak to a manager, when I eventually got my refund.

I was absolutely disgusted at this, firstly the costumes were clearly poor quality and needed to be refunded, but my mum was really embarrassed about having to bring them back and the woman made her feel like total !!!!!!.

I worked in retail for 8 years and I seriously doubt what is obviously a till error would be taken from a member of staffs wages.

So no, I don't feel bad when I get the odd "win"!

freelancemermaid

cheapskate101 wrote: »

I would give it back.....If it had been a big corporation and it was £70 - I'd give it to charity.

i agree with cheapskate about differences re large and small traders: if a small trader i would always give back, if a large company, i would consider keeping it...but then again, i'd probably give it back. IMHO it's better to be honest than up by a few pence!

CHATTY_j

I would go back and tell them, I have in the past told the assistant at John Lewis that she had not scanned one item - no security tag but would have put me £50 in pocket.

For me you are either honest or dishonest, and for me this is not a grey area. Keeping money that is not yours, is dishonest.

However I also always check my receipt and 4 weeks on the trot have been overcharged at ASDA and had to get a refund... varied from 50p to £7.99

I can understand the temptation though.

Alison-J_2

I bought a sewing machine from Woolies last summer but when I eventually got around to using it, it was faulty. Woolies were already in administration so I took it back pronto. Had no receipt but did take my bank statement to show the transaction. Now, the box had a big sticker on it saying £69.00 and my bank statement also showed £69.00 but Woolies till showed £79.00 and guess what...they gave me £79.00. I then said that it should be £69.00 and they said 'the till says £79.00'
How do you argue with that? Its just like .... 'the computer says no!'

soco1

newkitchenfund wrote: »

This actually happened to me and my daughter (age 14) a couple of days ago - I bought her a fab jacket for xmas on sale at £15 down from £60. SHe didn't like it (that's daughters for you!) so we went back for a refund. I'd lost the receipt so they weren't obliged to give me anything, but they would have given me the full price back ( in vouchers) if I hadn't told them how much I'd paid.

Money isn't everything
(it's only 99% of everything!!)

Usually if you haven't got the receipt then the store will only give vouchers for the current selling price.