bebe-amor, I paid for pram, never received, no answer

DaniR

yeah def do Andy as they appear to be answering just now, i had to let it ring a few mins but not for very long Dx

muedelta

I have spent £1,000 with them in Dec-08 for furniture ... I've followed trading standards advice and sent a letter on Monday via recorded delivery demanding a refund ... I was shocked to see all these messages ... I continue to ring but no answer ... at least some of are actually getting your money back ... I am considering going there today and camp out until I get my refund ... how can they get away with this!

muedelta

okay ... I have managed to get through ... have been put on hold!

muedelta

I've been on hold for 10min now ... I'm not going to put this phone down!

muedelta

Spoke to a guy called Alan Dyson ... he said the "company is thriving" ... he said the managing director Stven Green is signing the cheque today and it will go out in the post today ... this was his personal promise ... I suppose I will have to wait a couple of days and then take a trip down.

d0207

I just went on their website and came across this little update:-

Please Note: Due to an extremely high volume of calls, some customers may find that they are unable to contact us by phone, we apologise for any inconvenience that this may cause. Please be aware that this is solely due to the fact that the call volumes are high, we are trying our upmost to answer every call possible. We apologise again for any inconvenience caused, may we suggest trying an alternative means of contact such as e-mail or by post. We thank you for your continued patience.

THIS COMPANY IS A COMPLETE AND UTTER JOKE...

DaniR

I seen that a few days ago and totally thought it wasnt there before!! so i wasnt imagining it! interesting!!! hahahaha got to laugh! :eek:

d0207

I've faxed and emailed my letter to Dorel UK and I've been advised that it's been forwarded onto the Sales Directors.... It will be interesting to see what they have to say about Bebe Amor... Can I encourage others to do as much as you can (even if you've got your money back!!!). The more people who complain the better chance of stopping them from TAKING OTHER PEOPLE's HARD EARNED MONEY.... !!!

andyj2

muedelta wrote: »

Spoke to a guy called Alan Dyson ... he said the "company is thriving" ... he said the managing director Stven Green is signing the cheque today and it will go out in the post today ... this was his personal promise ... I suppose I will have to wait a couple of days and then take a trip down.

I personnally would not have accepted a cheque as a method of refund..... you've got no gaurantee that it either won't 'bounce' or be cancelled before you cash it.

You should have requested them to refund it directly onto your card.

andyj2

How can they be 'thriving' when one of their largest suppliers, Cosatto, is not suppying them with any goods, as Bebe Amor have not complete all 'steps' in the ordering process.

Read into that what you want........