bebe-amor, I paid for pram, never received, no answer

TC0710

I don't want to celebrate to early, but just got through after 2 days of trying and asked for a refund, they didn't even question why I wanted it (obviously don't care about their customers views) I will hold my breath for 3 to 5 days :rolleyes: in anticipation of my refund. Spoke to the guy at Interlink Express who wanted the names of the forum people were writing on so I pointed him in this direction so if anyone has had a confirmation email and the goods not turned up my be worth putting it on your message because he is monitoring, so he can go back to BA. Let you know if it goes smoothly, good luck to you all.:T

DaniR

Sarah that is great news Glad u got ur money back!

TC0710 I was told id be refunded on the 10th and here i am still waiting I dont think il be getting one unfortunatley.

d0207

I've just finished typing my 3 page letter to the Manufacturer. I'm enclosing the email threads from this site and also all my email correspondence to let them know what a rogue company they have supplying their goods. Bombard Dorel UK (Tel: 01842 763 281, http://www.dorel.com/marques.htm) with your complaints. They own the following brands Quinny, Cosco, Bebe Confort, Maxi Cosi and they NEED TO KNOW WHAT's GOING ON

d0207

If you want an email address to send your complaints to email: [EMAIL="customercare@uk-dorel.com"]customercare@uk-dorel.com[/EMAIL]

DaniR

Thanks i def will do that tomorrow, its insane we are having to do all this, im in disbelief people can do this to others! Its really annoying me! :mad: Dani

poppywoody

After the nightmare of last week with bebe amore i am pleased to report that my pram arrived today after ordering from groovystyle on monday i few items where out of stock and due intoday and true to there word the have now been despacthed and i will recieve them tommorrow :j .bebe amore will be bankrupt at this rate i just wish we could worn all the others that will order from them in the future.
i just would like to know how BA carn't get there stock in within 6 weeks and GS get theres in 3 days??????????????????
good luck to everyone getting your refunds.

mel84

Update for you all....

Rang my bank yesterday and the refund has gone in thank goodness!! We have seen the exact same nursery set in kiddisave so will be buying from there

Trust me the drive to Huddersfield was well worth it i advise you all to do the same if u can before this place closes down G ood luck to you all with your refunds

DaniR

Im on hold right now - got through first time on the 0800 number.... chasing up the refund, wont hold my breath!

DaniR

ok so apparently the refund was done - i even got a ref number !!!!!!?? it isnt on my card as yet and he couldnt say what day it was done!!! getting angrier!

andyj2

I sent a letter yesterday via Recorded Delivery, requesting the order was cancelled, and they make a full and immediate refund onto my Debit Card, and NOT via a cheque!

Will ring them later if I get chance, to confirm they have received the letter, and that they have actioned the refund.