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Can anyone help please?? its broken!

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Comments

  • gjchester
    gjchester Posts: 5,741 Forumite
    I know this is unlikely but do you have anything you need to keep?

    If you have photos and documents backed up to say DVD's or an external drive, and you have the restore disks, it may be a lot easier, faster and safer to do a factory restore from disk and then download all the updates?

    Just out of interest where are you in the UK (just the town will do) someone may be local and can help.
  • GIRLPOWER_2
    GIRLPOWER_2 Posts: 1,382 Forumite
    mulldoonuk wrote: »
    :eek: :eek:

    ????????????
  • bluboy
    bluboy Posts: 336 Forumite
    Part of the Furniture Combo Breaker
    GIRLPOWER wrote: »
    What is firefox?
    Careful GIRLPOWER You'll offend the Techies ;)
  • bluboy
    bluboy Posts: 336 Forumite
    Part of the Furniture Combo Breaker
    Only joking.
    FireFox is the Techies' sacred browser. The blessed alternative to Internet Explorer.
  • aliEnRIK
    aliEnRIK Posts: 17,741 Forumite
    Part of the Furniture Combo Breaker
    GIRLPOWER wrote: »
    Currently installing above.. what is ment by use for all net installations? What is firefox?

    Firefox is in place of internet explorer. Chances are where IE will fail, firefox may work.
    So i mean use firefox in PLACE of internet explorer (For downloading programs etc)
    :idea:
  • GIRLPOWER_2
    GIRLPOWER_2 Posts: 1,382 Forumite
    We run a small business from home so I have sage accounts and sage payroll. The bookeeper comes once a month and backs these up though so they could be re installed. I would have to ask her as she uses them.

    I always upload my photos to the web so they are safe.

    Just loads of docs etc. Nothing that in time could not be replaced if thats my only option.

    Any thoughts?
  • GIRLPOWER_2
    GIRLPOWER_2 Posts: 1,382 Forumite
    aliEnRIK wrote: »
    Firefox is in place of internet explorer. Chances are where IE will fail, firefox may work.
    So i mean use firefox in PLACE of internet explorer (For downloading programs etc)

    Shall I try and download malware again in firefox?
  • aliEnRIK
    aliEnRIK Posts: 17,741 Forumite
    Part of the Furniture Combo Breaker
    Download HIJACK THIS
    http://www.download.com/Trend-Micro-HijackThis/3000-8022_4-10227353.html
    SCAN and post the log
    :idea:
  • GIRLPOWER_2
    GIRLPOWER_2 Posts: 1,382 Forumite
    gjchester wrote: »

    Just out of interest where are you in the UK (just the town will do) someone may be local and can help.

    Stoke on Trent.
  • aliEnRIK
    aliEnRIK Posts: 17,741 Forumite
    Part of the Furniture Combo Breaker
    GIRLPOWER wrote: »
    Shall I try and download malware again in firefox?

    yes please :)
    :idea:
This discussion has been closed.
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