Can anyone help please?? its broken!

thomas01155

Whats asking you to restart?malwarebytes? You need to install malwarebytes then run a quick scan and remove everything it finds.

GIRLPOWER_2

The set up window for the down load says....

To complete the installation of malwarebytes antimalware set up you must restart your computer Would you like to restart now?

I then have the option of now or later? and then press the finish button.

Which do it choose? Will it still work if I do not restart?

Cheers

Nikki

gjchester

aliEnRIK wrote: »

I would advise AGAINST using system restore at this stage as they usually inject trojans into them.

It's 50:50, I've had malware that stops Malwarebytes installing (so it's a real PITA). System restore is one way to get back beyond where the nasty came in so at least you can scan for it.

Working backups are better but no one takes my advice anyway...

GIRLPOWER_2

I've gone with restart later and pressed finish.

The box disappeared. I am clickin on the malware icon on the desktop and nothing happens.

What is wrong with these people. Damaging peoples property and for what?!?!

Nutters.

Any other suggestions welcome

Nikki

thomas01155

Restart and see if you can open it you made need to rename the installer and the mbam file in C:\Program Files\Malwarebytes' Anti-Malware you could try system restore like gjchester said. If that still doesn't work try combo fix make sure to disable any antivirus programs or anti spyware programs actively running! http://www.bleepingcomputer.com/combofix/how-to-use-combofix

sidefx

I'm no expert but I think you need to restart to complete the install but make sure you start in safe mode again.

JUNIOR

To complete the installation of malwarebytes antimalware set up you must restart your computer Would you like to restart now? YES or it might not work

GIRLPOWER_2

I had already clicked on later... typical!

I have tried to download it again and as nothing happens when I click on it and it advised that I needed to restart my computer before I continued.

I have restarted but am now not in safe mode so goin to switch off and go through the F8 thing again.

GIRLPOWER_2

Havin problems getting back in through safemode. pressing f8 and it looks like its going to do it but then takes me to normal desktop.

Edit... 4th time lucky... back in safemode.

sidefx

Sorry really don't know what to suggest but I'm sure one of the experts will be back soon to help.


ETA oh good hopefully now you can do the scans