DWP employment waiting list

never-in-doubt

Bluefire wrote: »

Hopefully this isn't an attitude that will be adopted by the majority of new starters on this thread. Each customer is given their 40/20 minute time slot for a reason, so that they can receive as much help from their personal adviser as is possible within that timeframe. If you manage to get their jobseekers agreement done faster than usual then great, but that then gives you more time to discuss other things such as whether they've got a CV sorted, suggesting any extra help they might be eligible to receive through the provision that's available, or taking the time to go through the vacancies in the local area. As for pre-doing the forms, who are you to assume that their situation hasn't changed since you last saw them? The only way to find this out is to actually hold a conversation with a customer, no matter how 'stinky' they may be.

It's not about how fast you can get through the customers or whether you get them submitted to a job or not, it's about trying to move someone closer to employment. Granted, they may not want your help, but it's at least worth trying.

Lol, always one jobsworth!

Trust me (and I do have many years in the field) someone who is always high has absolutely no interest in jobseeking. It is a formality and as a PA you are a junior manager because you make your own decisions and as far as my team went, we thought it'd be fun to have mini competitions. Why waste valuable resources on people that really have no interest in finding employment. What my team done was spend the extra 30 minutes finding work and training for people that wanted it (on their workload) thus boosting their stats!

So before you try and jump down my neck, bear in mind I was quite senior and earned that by producing results - I am results driven and provide results. Thus I would not spend time with a waster when that same time could be better spent earning more points by getting a lone parent/incap customer into sustainable employment.

Sorry but remember we do have targets as well.

sweetikklemunchkin

never-in-doubt wrote: »

Lol, always one jobsworth!

Trust me (and I do have many years in the field) someone who is always high has absolutely no interest in jobseeking. It is a formality and as a PA you are a junior manager because you make your own decisions and as far as my team went, we thought it'd be fun to have mini competitions. Why waste valuable resources on people that really have no interest in finding employment. What my team done was spend the extra 30 minutes finding work and training for people that wanted it (on their workload) thus boosting their stats!

So before you try and jump down my neck, bear in mind I was quite senior and earned that by producing results - I am results driven and provide results. Thus I would not spend time with a waster when that same time could be better spent earning more points by getting a lone parent/incap customer into sustainable employment.

Sorry but remember we do have targets as well.

boo lol, did u find that scoring module u were gona look for hunny

mandie2106

never-in-doubt wrote: »

Lol, always one jobsworth!

Trust me (and I do have many years in the field) someone who is always high has absolutely no interest in jobseeking. It is a formality and as a PA you are a junior manager because you make your own decisions and as far as my team went, we thought it'd be fun to have mini competitions. Why waste valuable resources on people that really have no interest in finding employment. What my team done was spend the extra 30 minutes finding work and training for people that wanted it (on their workload) thus boosting their stats!

So before you try and jump down my neck, bear in mind I was quite senior and earned that by producing results - I am results driven and provide results. Thus I would not spend time with a waster when that same time could be better spent earning more points by getting a lone parent/incap customer into sustainable employment.

Sorry but remember we do have targets as well.

I have to say, i find this attitude a bit off putting. People should be treated as people and not a statistic. I think the term "dont judge a book by its cover" springs to mind. My cousin got into drugs after a few terrible things occured to him and drugs was his way of escaping it all. He was VERY keen to turn his life around but unless people are willing to help and understand the problem its a vicious circle. He used to be judged by people like yourself everyday of his life, and when he used to sign on he used to get treated like rubbish. He hated coming to JCP because of it. Then he got one really nice woman who actually listened to him, looked past his addiction and didnt judge him, and gave her all to help him find a job and get clean. He now works in a very high paid job, after she pointed him in the right direction for the help he needed and provided him ongoing support to find a job. NOT all drug users want to be "high" all the time and give up on there lifes...what gives us the right to give up on them and judge them as tho theyre all the same. That is surely the kind of attitude we should all be stepping away from, targets or no targets. Yes, many drug users are not interested in the help we could provide them, but many are, and to put them all in the same category in my eyes, is wrong

never-in-doubt

Bluefire wrote: »

I'm very sorry if wanting to do my job properly makes me a jobsworth, oddly enough though I've had no trouble meeting my targets by giving each customer the same amount of attention & service.

Perhaps at the time when you worked in the jobcentre long term customers had no intention of working, but times have changed. I've had other colleagues comment on it too; there are people reaching the six month plus stage on our register who in normal circumstances would have found work by now. The jobs just aren't as freely available anymore, and when they are there's much higher competition for them.

Maybe you feel I'm being idealistic; I just know that for myself I would rather feel like I've done everything I could for someone, whether they wanted it or not, rather than short change them. Rushing through customers would do me no favours either in terms of targets - as my jobcentre runs on an appointment based system seeing a customer in 7 minutes would only leave me with a longer break rather than extra time with customers I deemed 'worthy' of my time!

LOL, you've a lot to learn. I assume you're still new then? First year?

I do get what you're saying, i'm not saying it is right or wrong, but what I am saying is that when you see the same characters week in week out then you soon realise that helping them is a waste of public funds and time. I personally promoted helping those that need it - remember the actual JC ethos?

You've also misread what I typed - when you've got rid of the waster you then ring round your caseload - not have a break. I agree that everyone should get some help, but seriously you're wasting your time spending 40 minutes with someone that really doesn;t want to be there. In fact I can imagine you being quite full of it. Do you use the old line 'i'll suspend your benefit unless you look for 2 jobs'? lol

You'll learn in time..... its just unfortunate that i've said what others won't or are scared to for whatever unethical reason! I speak the truth - love it or hate it!

never-in-doubt

mandie2106 wrote: »

I have to say, i find this attitude a bit off putting. People should be treated as people and not a statistic. I think the term "dont judge a book by its cover" springs to mind. My cousin got into drugs after a few terrible things occured to him and drugs was his way of escaping it all. He was VERY keen to turn his life around but unless people are willing to help and understand the problem its a vicious circle. He used to be judged by people like yourself everyday of his life, and when he used to sign on he used to get treated like rubbish. He hated coming to JCP because of it. Then he got one really nice woman who actually listened to him, looked past his addiction and didnt judge him, and gave her all to help him find a job and get clean. He now works in a very high paid job, after she pointed him in the right direction for the help he needed and provided him ongoing support to find a job. NOT all drug users want to be "high" all the time and give up on there lifes...what gives us the right to give up on them and judge them as tho theyre all the same. That is surely the kind of attitude we should all be stepping away from, targets or no targets. Yes, many drug users are not interested in the help we could provide them, but many are, and to put them all in the same category in my eyes, is wrong

Another one that struggles to read properly :mad:

Was your brother coming in weekly, looking uninterested, deliberately causing bother? No? Then we'd have treated him properly because as highlighted above, he wanted to be there! I clearly stated that the wasters did not want to be there. But on that note, is it my fault your brother was an idiot? No - so I am sorry, maybe he should have come running to you for financial help and not us! I am 100% dead against druggies and think they are a waste to society - so what if that hurts people. Druggies hurt people.

I'll clarify for you, I used to work in Eastgate (Leeds) which was/is one of the roughest JC's in the North. The staff did not wear ties (for safety) and we took a very strict approach. We changed the lead time from 40 mins to 15 mins for the majority of cases because 1-in-2 was a drug user that had no intention of finding work. Therefore who am I to intervene? That was St Annes job, certainly not mine.

You mention many drug users are interested in work, no they are not! Who on earth told you that nonsense? Statistics prove that! :rotfl:

Sorry if my posts seem harsh, but trying to preach to an old timer that has done the job inside out will not wash. Do not preach to me, you have no idea and the way you're speaking now suggests your inability to think outside the box. The JC ethos has and always will be to help those that want it and the majority of drug users do not want help and even so, we are not qualified to give it - therefore to correct you, at your BTW interview you ought to be referring to user to a local provision for drug users - NOT put them into work - which would be one the worst things to do!

As for your brother, i'm glad he got help from a third party provider such as JC+ - if it was my brother then i'd have helped him, not the JC+....

mandie2106

never-in-doubt wrote: »

Another one that struggles to read properly :mad:

Was your brother coming in weekly, looking uninterested, deliberately causing bother? No? Then we'd have treated him properly because as highlighted above, he wanted to be there! I clearly stated that the wasters did not want to be there. But on that note, is it my fault your brother was an idiot? No - so I am sorry, maybe he should have come running to you for financial help and not us! I am 100% dead against druggies and think they are a waste to society - so what if that hurts people. Druggies hurt people.

I'll clarify for you, I used to work in Eastgate (Leeds) which was/is one of the roughest JC's in the North. The staff did not wear ties (for safety) and we took a very strict approach. We changed the lead time from 40 mins to 15 mins for the majority of cases because 1-in-2 was a drug user that had no intention of finding work. Therefore who am I to intervene? That was St Annes job, certainly not mine.

You mention many drug users are interested in work, no they are not! Who on earth told you that nonsense? Statistics prove that! :rotfl:

Sorry if my posts seem harsh, but trying to preach to an old timer that has done the job inside out will not wash. Do not preach to me, you have no idea and the way you're speaking now suggests your inability to think outside the box. The JC ethos has and always will be to help those that want it and the majority of drug users do not want help and even so, we are not qualified to give it - therefore to correct you, at your BTW interview you ought to be referring to user to a local provision for drug users - NOT put them into work - which would be one the worst things to do!

As for your brother, i'm glad he got help from a third party provider such as JC+ - if it was my brother then i'd have helped him, not the JC+....

You say i fail to read properly...but if you had read properly you woudl see it was my cousin NOT my brother. Your attitude stinks, quite frankly. My COUSIN was not an idiot, he was a clever, intelligent young man struggling to come to terms with very terrible events in his life and who turned to the worst possible thing to cope. Im not by any means condoning drugs but not all people who take drugs are like the people u speak about. Some of them do want help and support and to get back to the way of life they used to have. You have NO idea what makes people turn to drugs, no idea whatsoever, and YES he had a huge help from his family, but JCP are there to provide a service and NOT ONLY to people they deem worthy. It is not your right to decide who is worthy of your help.

So basically if im not a druggie, if im deemed worthy,etc, i might get 7 mins of your time. What a great asset to the business you are Inspirational really

mandie2106

never-in-doubt wrote: »

Another one that struggles to read properly :mad:

Was your brother coming in weekly, looking uninterested, deliberately causing bother? No? Then we'd have treated him properly because as highlighted above, he wanted to be there! I clearly stated that the wasters did not want to be there. But on that note, is it my fault your brother was an idiot? No - so I am sorry, maybe he should have come running to you for financial help and not us! I am 100% dead against druggies and think they are a waste to society - so what if that hurts people. Druggies hurt people.

I'll clarify for you, I used to work in Eastgate (Leeds) which was/is one of the roughest JC's in the North. The staff did not wear ties (for safety) and we took a very strict approach. We changed the lead time from 40 mins to 15 mins for the majority of cases because 1-in-2 was a drug user that had no intention of finding work. Therefore who am I to intervene? That was St Annes job, certainly not mine.

You mention many drug users are interested in work, no they are not! Who on earth told you that nonsense? Statistics prove that! :rotfl:

Sorry if my posts seem harsh, but trying to preach to an old timer that has done the job inside out will not wash. Do not preach to me, you have no idea and the way you're speaking now suggests your inability to think outside the box. The JC ethos has and always will be to help those that want it and the majority of drug users do not want help and even so, we are not qualified to give it - therefore to correct you, at your BTW interview you ought to be referring to user to a local provision for drug users - NOT put them into work - which would be one the worst things to do!

As for your brother, i'm glad he got help from a third party provider such as JC+ - if it was my brother then i'd have helped him, not the JC+....

And to clarify yet another point u didnt read correctly the woman who helped my COUSIN pointed him in the direction to get the help he needed. Obviously she didnt just help him find work right away. She gave him a pointer in where to go for help, he did that, he got clean, and she provided him ongoing support, in which was obviously good as he now has a fantastic job (he done good for a 'waster'). Thank god she didnt adopt your attitude cos i doubt she would have got much done for him in 7 mins....lol

counterfeit

mandie2106 wrote: »

My COUSIN was not an idiot, he was a clever, intelligent young man struggling to come to terms with very terrible events in his life and who turned to the worst possible thing to cope. Im not by any means condoning drugs but not all people who take drugs are like the people u speak about.

I'm not on anybody's side in this argument but I do think your cousin's case is a fairly isolated incident. Whilst never in doubt might be a bit quick to tar all junkies with the same brush, though he did clearly state that if they seemed keen to look for work he did help, I think his experience of several years working for the DWP might give him more of an insight into this area than you do by having a reformed junkie as a relative.

I'll wait until I have been working there for a few months before I decide what the reality is.

Finally, I also think that never in doubt has provided this thread with some pretty good insights in the past week or so and starting a flame war with him might just see him disappear at a time when some of us would like some insider knowledge. Look what happened when sammy tried to help us - she got loads of abuse and kept away until a few days ago.

Why can't we keep this thread on track everybody?

sportfan

counterfeit wrote: »

I'm not on anybody's side in this argument but I do think your cousin's case is a fairly isolated incident. Whilst never in doubt might be a bit quick to tar all junkies with the same brush, though he did clearly state that if they seemed keen to look for work he did help, I think his experience of several years working for the DWP might give him more of an insight into this area than you do by having a reformed junkie as a relative.

I'll wait until I have been working there for a few months before I decide what the reality is.

Finally, I also think that never in doubt has provided this thread with some pretty good insights in the past week or so and starting a flame war with him might just see him disappear at a time when some of us would like some insider knowledge. Look what happened when sammy tried to help us - she got loads of abuse and kept away until a few days ago.

Why can't we keep this thread on track everybody?

Couldn't have said it better - absolutely agree

mandie2106

counterfeit wrote: »

I'm not on anybody's side in this argument but I do think your cousin's case is a fairly isolated incident. Whilst never in doubt might be a bit quick to tar all junkies with the same brush, though he did clearly state that if they seemed keen to look for work he did help, I think his experience of several years working for the DWP might give him more of an insight into this area than you do by having a reformed junkie as a relative.

I'll wait until I have been working there for a few months before I decide what the reality is.

Finally, I also think that never in doubt has provided this thread with some pretty good insights in the past week or so and starting a flame war with him might just see him disappear at a time when some of us would like some insider knowledge. Look what happened when sammy tried to help us - she got loads of abuse and kept away until a few days ago.

Why can't we keep this thread on track everybody?

I 100% agree, some of the posts have been VERY helpful. But to generalise such a subject isnt fair play. And to call people horrible names is not acceptable in any workplace so why should it be ok in his? Thats all im saying. I agree that my cousin perhaps is one of a minority, hence the reason im saying "dont judge a book by its cover" Not all ppl with problems are wasters/idiots and the like. I think when speaking like that, you are asking for conflict.