Natwest / Icesave ISA

TattyBear

LGG wrote: »

i said ill be in everyday this week to check up. they claim theres a back log because of all the ice save transfers. but frankly its prob just b.S as half of their staff dont even know who icesave are.

Sounds like my local Natwest branch! To fair though, although there's no excuse for not paying attention to the news, most of them are told nothing by management in terms of procedures for dealing with this sort of thing, and aren't paid anywhere near enough to work anything out for themselves.

Retail branch banking in its modern form is a bottom of the ladder job, where staff are continually psychologically beaten and bullied by management in order to break them. It keeps staff turnover at levels that would make many properly run organisations wince, all so that no one ever gets high enough to be paid a livable salary.

At the end of the day, all we can do is cancel our cheques, and take our money and Icesave certificates elsewhere. At least that way, you won't have to deal with the inept bank that is Natwest, or any of it's underpaid, under brain powered, uncaring monkeys.

sallysaver

TattyBear wrote: »

Sounds like my local Natwest branch! To fair though, although there's no excuse for not paying attention to the news, most of them are told nothing by management in terms of procedures for dealing with this sort of thing, and aren't paid anywhere near enough to work anything out for themselves.

Retail branch banking in its modern form is a bottom of the ladder job, where staff are continually psychologically beaten and bullied by management in order to break them. It keeps staff turnover at levels that would make many properly run organisations wince, all so that no one ever gets high enough to be paid a livable salary.

At the end of the day, all we can do is cancel our cheques, and take our money and Icesave certificates elsewhere. At least that way, you won't have to deal with the inept bank that is Natwest, or any of it's underpaid, under brain powered, uncaring monkeys.

Cancelling the cheque will be easy to do BUT they are saying, they don't have the certificates belonging to us. Awaiting response from FCSC regarding duplicates. Will let you know. Sally

TattyBear

sallysaver wrote: »

Cancelling the cheque will be easy to do BUT they are saying, they don't have the certificates belonging to us. Awaiting response from FCSC regarding duplicates. Will let you know. Sally

I'm afraid that if you didn't take a copy of it, the old one about having no one to blame but yourself really does apply.

LGG_2

At the end of the day, all we can do is cancel our cheques, and take our money and Icesave certificates elsewhere. At least that way, you won't have to deal with the inept bank that is Natwest, or any of it's underpaid, under brain powered, uncaring monkeys.

i have thought about that but tbh with my situation it will prob just make things worse. they have already opened my account so theres the issue of opening 2 accounts in the same tax year and also because they have split my allowances up into different accounts. so if i ask for a transfer they will prob just transfer the 3600 thats in my account instead of the full 21500 that IS actually in my ISA.

sallysaver

TattyBear wrote: »

I'm afraid that if you didn't take a copy of it, the old one about having no one to blame but yourself really does apply.

Hi,
A pointless exercise TattyBear, copy certificates are, apparently. not acceptable. Sally

Skieasy

Seeing that my ISA funds continued to languish in a non-interest bearing current account, I read through this thread again before chasing off by bike down to my local Natwest to find out why the promise of a call "within 48 hours" given during my last visit a week ago, had not been met. Ignored pleas of the Community Police lady to respect the non-cycling aspect of the pedestrianised area as I swept past her (see what you are doing to folk, Natwest?), and stormed into the branch before realising in my haste had left paperwork behind. However, "Customer Service" desk managed to bring details up on screen and advised that matter still in progress and being actively pursued by their team, with a positive reply being anticipated "within the next 48 hours".

Is this a standard Natwest response to the irate customer? :mad:

When pressed, the desk person confirmed that interest would apply from the 17 December date of handing over cheque and Tax cert, for which I requested written confirmation. This they declined to offer, after consulting the Bank Manager who was otherwise engaged (or lying low, lol!) The advisor originally seen then turned up and suggested interest may apply from date of cheque clearance. Oh no, said I, this is not what was promised when I saw you originally.

The saga continues........................watch this space!

Skieasy

sallysaver wrote: »

Hi,
A pointless exercise TattyBear, copy certificates are, apparently. not acceptable. Sally

Not so Sally, when I handed my cheque and tax certificate to Customer Services at the local branch, they took a copy of the latter and gave me back the original. Oh, and a date-stamped photocopy of my cheque.

When asked if this was correct procedure, they assured me in the affirmative.

TattyBear

Phoned the Natwest Muppet Actionline today. It would seem that as no scanned copies of my ISA transfer documents were found on the Natwest system by the Actionline Muppet, that my documents and cheque have been lost.

I went to my branch. Woman on customers services assured me that I would get the bonus rate, that my interest would be backdated, and she's put a trace on my documents. She asked me to go back on Friday to see if there's been a response.

I've stupidly given them one more chance. I've no idea why. Have now got a 5% gross account with ING, and have just applied for the Tesco Internet Saver at 6%, but I don't think I'll get the application paperwork back in time to get the 6% as the rate is dropping. Not sure if the bonus will be given after the 7th Jan. The site isn't clear.

sallysaver

Hi,
Why I am not surprised that different branches of Nat West have different answers? As I said previously, they looked and spoke to my husband as though he had just come from outer space. No mention of putting a trace on 'lost' items and when he said, 'it might have been a good idea to have taken a copy' she answered and I quote ' well we definitely wouldn't accept a copy document' He politely told her that NW appear to have lost the originals and she just shrugged her shoulders and said she couldn't help. No reply from FCSC as regards duplicate certificate as yet. Sally

LGG_2

However, "Customer Service" desk managed to bring details up on screen and advised that matter still in progress and being actively pursued by their team,

sounds familiar.