£13 UNLOCKED PAYG mobile incl. £10 credit, online and in-store at Carphone Warehouse

amber9876

I ordered one of these phones and because I wasn't at home it got sent back to the depot. Someone mis placed the sorry you were out card and when i tracked the phone down it was back at carphonewarehouse.
When i phoned to ask them to resend it to me it was out of stock after numerous phonecalls, cut offs and being passed from one department to another I got a cheque for £2.88?? Why on earth have they just refunded me £2.88 when they took £12.88 out of my bank. I should get the credit back aswell as I never even saw the phone...let alone use the credit...
Im going to phone them up yet again for the £10 refund

bargain_luvva

Can someone advise me of how I obtain a chargeback? Do you just phone your credit card customer services to request it?

Any guidance would be appreciated.

Thanks!

bargain_luvva

Well I have just phoned my credit card company for a chargeback. They have advised that the £10 credit will be on my next credit card statement (due next month). I wish I did this 4 weeks ago. It was such a straight forward and pleasant experience.

I recommend that all those still waiting for their tenner credit from CPW, do as I did!! Don't pursue cpw any further go for chargeback. This is the first time I have gone down the chargeback route!

shere1

bhaisab wrote: »

if you do the chargeback can you keep the phone

Yes you can keep the phone. You have paid for £10 topup and if they do not give you this then legally they are in breach of contract.

Just go for chargeback. When I got my chargeback a few months back I kept the phone and got my £5 quidco so in the end they paid me to have the phone off them :j .

markray007

oops. Just realised I paid by switch. And before you all start, i dont know why. Now where do i go??? The extra 72 hours is up in 3 minutes. And no, im not gonna give up cos its the principle of the thing (I still cant figure out why i used my switch card, so please dont hurl abuse at me):A

markray007

Decision made. Sale of goods act letter going to cpw. If no luck, I will use the small claims court, not for the money but cos i'm now on my high horse.

flutterbymum

After waiting and thinking it would never happen......Ten pounds credit has been put on each of the two phones that I bought in December.:THope others get theirs too.

buxtonrabbitgreen

Hi , I have still not had my £10 credit. I have e mailed CPW many times since before christmas. They e mailed me back yesterday saying the £10 had been applied to my account and that I can get it at a CPW shop. It's a matter of principal now isn't it. I have printed out the e mail and will take it when I go to town Friday. I will let you all know if I gt it. Anyone else still waiting? I didn't go for the chargeback as it is now so long ago, I can't even remember how I paid for it.

Steve_xx

buxtonrabbitgreen wrote: »

Hi , I have still not had my £10 credit. I have e mailed CPW many times since before christmas. They e mailed me back yesterday saying the £10 had been applied to my account and that I can get it at a CPW shop. It's a matter of principal now isn't it. I have printed out the e mail and will take it when I go to town Friday. I will let you all know if I gt it. Anyone else still waiting? I didn't go for the chargeback as it is now so long ago, I can't even remember how I paid for it.

I had the same problem as you. I emailed CPW and they replied with an apology and told me to call in at any CPW store and the credit would be added. I did so, and it was, without further ado.

markray007

I have been promised this many times and have written to CPW using advice from consumer direct. Their 14 day limit to respond was up today. Tomorrow I will ring Consumer Direct back. We should not have to do this. I am very unhappy and am quite prepared to go the whole way with it.

Grrrrrr

Ill let you know how I get on!!