£13 UNLOCKED PAYG mobile incl. £10 credit, online and in-store at Carphone Warehouse

top_banana

If bought on a credit card .... can we do a chargeback?

markray007

top_banana wrote: »

If bought on a credit card .... can we do a chargeback?

TBH, I dont know. We havn't 'received' the goods which we paid for have we, so....i'm thinking yes. Corrections welcome????

bargain_luvva

Well that's another time frame come and went. I was told by the CS manager at cpw that the credit would be on my phone within 72 hrs. He was also meant to phone me by close of play today to check if the credit was received. But surprise surprise no phone call!

There must be something we can do to finally get our credit?? I've been waiting since 14/12. How many deadlines can they give? I am exhausted by the whole thing but won't give up. Will phone them again tomorrow. My previous attempts to demand a refund have not been successful. I am totally exasperated.

seth

top_banana wrote: »

Well, after numerous emails, and refusing to go to a high street store, they refused to give me a voucher code number, but are posting me a cheque for £10 :beer: let you know once arrived' can take 28 days to arrive'

Which email address did you use?

shere1

I had a simialr problem with a £10 credit with a new phone buy a few months ago. I just asked my credit card provider for a £10 chargeback and they did it without many questions.

Unless you need/want the £10 credit on Orange I would just go for a chargeback.

top_banana

seth wrote: »

Which email address did you use?

this is the address of the replies i got
[EMAIL="customersupport@cpwplc.com"]customersupport@cpwplc.com[/EMAIL]

markray007

My deadline is friday at 5.30pm. At 5.31pm I will ask credit card company for a chargeback.

Decision made!!!

shirlgirl2004

shere1 wrote: »

I had a simialr problem with a £10 credit with a new phone buy a few months ago. I just asked my credit card provider for a £10 chargeback and they did it without many questions.

Unless you need/want the £10 credit on Orange I would just go for a chargeback.

Can you do this with a Visa debit card?

ETA Sorry just found out online that I can.

bhaisab

if you do the chargeback can you keep the phone

shirlgirl2004

I don't see why not. You're getting the money back for the credit that should have been given.