Has any one had any of their MBNA SonyCard Pulsebeats taken away?

Caparn

Complete permanent reinstatement.

Thanks Shanker and jimmyvx. I've now emailed Sonycard with my details and problem.

Here is the direct link to post #40 from Sonycard in just case anyone else needs it:
http://forums.moneysavingexpert.com/showthread.html?p=17370143

Stewart_Durham

I emailed Sonycard direct and within a couple of days they sent me back a reply telling me that the points had been re-instated on my account.:T

However the Pulsebeats book is still very restricted re the products they offer in relationship to what items Sony market.

I will look for a way to clear off these points and then decide what I am going to do with my MBNA card

zambuca

Reinstatement and allowed time to redeem before expiry.

Hi just to let u all know i also emailed Sony direct using the link in post#40 and got a positive reply within 2 days saying that my 13,800 pusebeats have been re-credited to my account! And that was without sending any letters to SonyCard or MBNA so it looks as if anyone who emails to complain of their situation will have their points given back to them. Gonna blow the lot ASAP!!! LOL
Well done folks!

z

Shanker

A statement of when and how many points are due to expire.

It is my firm opinion that the items in the Pulsebeat Catalogue are without, doubt end of line products that Sony are trying to get rid of.

For instance, the MP4 player I have recently redeemed 10,200 points for is an 8Gb version that has since been superceeded by a 16Gb and a 20Gb, yet neither of these feature in the catalogue. The 16Gb version is being ditched at the moment by Comet at the same £87 circa price as the old 8Gb, which they are also ditching.

Perhaps someone ought to start something up to try and get Sony to start providing some up to date, state of the art items. It won't be me though, I'm tired and worn out now! I will be only too pleased to contribute to someone else's campaign though!

Stewart_Durham

Sony do a vast range of products with diverse prices; The Pulsebeats catalogue is filled with end of line stock or hard to shift items at top whack rates.

If you try to find the people responsible for stocking the items into the catalogue you get caught in a game of email ping pong.

The people at Diss say they have no control, MBNA say it is nothing to do with them and Sony normally tell you to ring MBNA.

Really rubbish rewards system, I am ditching the Sonycard and running with a Capital one card giving 1% per transaction.

At least with cash you can choose where and when to spend it.

Stewart_Durham

Shanker wrote: »

It is my firm opinion that the items in the Pulsebeat Catalogue are without, doubt end of line products that Sony are trying to get rid of.

For instance, the MP4 player I have recently redeemed 10,200 points for is an 8Gb version that has since been superceeded by a 16Gb and a 20Gb, yet neither of these feature in the catalogue. The 16Gb version is being ditched at the moment by Comet at the same £87 circa price as the old 8Gb, which they are also ditching.

Perhaps someone ought to start something up to try and get Sony to start providing some up to date, state of the art items. It won't be me though, I'm tired and worn out now! I will be only too pleased to contribute to someone else's campaign though!

Your right , even the 8gb MP4 was the Silver & Orange one which no doubt was not selling as well as the Black version

Caparn

Complete permanent reinstatement.

Result
After sending a brief email to [EMAIL="customerservice@rewards.sony.co.uk"]customerservice@rewards.sony.co.uk[/EMAIL] I got this reply:

Dear Mr Xxxxxxx
Thank you for your email regarding expired pulsebeats.
We forwarded your email to our Head Office and they have agreed that as a sign of good faith we can authorise crediting 18,134 points which have been added to your account as of today.
Please be aware these re-credited points have a 3 year life as of today also and that all terms and conditions are available on the members website www.sonycard.co.uk/members.
Please accept our apologies for any upset or inconvenience caused and do not hesitate to contact us if you have any further queries.


Kind regards
The SonyCard Team


Thanks to Shanker for starting this thread

rowey2507

After keeping an eye on this thread and seeing the results people were getting i emailed the address sonycard had put up. I got this mail back yesterday.

Dear Mr XXXX

Thank you for your email regarding expired pulsebeats.
We forwarded your email to our Head Office and they have agreed that as a sign of good faith we can authorise crediting 55,479 points which have been added to your account as of today.
Please accept our apologies for any upset or inconvenience caused and do not hesitate to contact us if you have any further queries.
Kind regards The SonyCard Team

It's still around 3000 point short, but after the messing around i was grateful to get those. I've ordered a handycam this afternoon and left very few points left on the account.

zambuca

Reinstatement and allowed time to redeem before expiry.

Can someone provide the link to the Sonycard Pulsebeats Catalogue/Rewards website as there appears to be two different ones with some differing products between the two!!

Regards

z

Caparn

Complete permanent reinstatement.

zambuca wrote: »

Can someone provide the link to the Sonycard Pulsebeats Catalogue/Rewards website as there appears to be two different ones with some differing products between the two!!

Regards

z

This is the correct one:
http://pulsebook.sonycard.co.uk
The one located at
http://www.sonycard.co.uk/members/thumbnails.asp?id=____4__1
redirects to the pulsebook site if you click "The Pulse Book" link on the page and all the products seem to cost more points and are out of date.