Has any one had any of their MBNA SonyCard Pulsebeats taken away?

Nshah_3

Reinstatement and allowed time to redeem before expiry.

Shanker wrote: »

Hi fellow Sony Card victims!

I am reporting a result!

At last I have had an email from Sony Card.

They are reinstating my points and they will be valid for 3 years.

They are also revisiting their flawed system for invalidating 3 year old points and the manner in which they give notice to the customer of their intention to carry out this invalidation.

The only thing is that just like Wildfireuk, I have redeemed 10,200 points for a MP4 player just to ensure they didn't take anymore points away. So I've ended up with something I didn't really want and it will take me another 3 years to accumulate the points I need to be well on the way to getting what I really wanted. So at the end of the day what they have given me back is almost the same as what I've redeemed. Still I suppose I've got an MP4 player, I expect I'll end up chucking it in the drawer with my other MP3 players!

But I expect everyone else is in the same boat - Que Sera Sera - (is that how you spell it?)

So it seems we are getting somewhere - it does feel better doesn't it or does it?

But just goes to show, they wouldn't listen to us as individuals, but when we all started shouting we made them listen.

Power to the people! (Sorry - I mean "customer" !)

Shanker - well done for kicking this off in the first place. The first thing i did when my points were taken away was a google search to see if anyone was in the same boat as me. Whether individually we all would have succeeded with our complaints and got points back is not known but i do believe this forum has helped raise serious issues with the current setup, and i do know that SonyCard are looking at informing customers when points will expire - lets hope this part is resolved - else makes sense to just spend your points and move CC to a cashback provider. Over the years, rewards have increased in points needed, when in fact as an e.g. televisions have got cheaper - so you'd think it would cost you less points - not so....

MBNA have confirmed that my points are back with me. I hope everyone gets a successful result ASAP.

IrnBruiser

Reinstatement and allowed time to redeem before expiry.

Hi everyone, I too am pleased to report a positive response from Sonycard stating that they have re-instated my 40,000 points.

My thanks to Shanker who kicked this off because i'm sure this forum has been an influencing factor in this turnaround from Sonycard.

It's important though that they now turn their attentions to providing customers with a tracking mechanism so we know how when points will expire.

Reeny_2

Now that they have reinstated your points I suggest you email SonyCard requesting that they allow you to return your unwanted MP4 player that was reluctantly purchased to avoid you loosing any further points and that they reimburse your account with the 10,500 points used in order to enable you to save for the item you really do want and need. After all if they hadn't taken away the points without telling you then you would still have these points as well. Worth a try and good luck.

Regards Reeny

Shanker wrote: »

Hi fellow Sony Card victims!

I am reporting a result!

At last I have had an email from Sony Card.

They are reinstating my points and they will be valid for 3 years.

They are also revisiting their flawed system for invalidating 3 year old points and the manner in which they give notice to the customer of their intention to carry out this invalidation.

The only thing is that just like Wildfireuk, I have redeemed 10,200 points for a MP4 player just to ensure they didn't take anymore points away. So I've ended up with something I didn't really want and it will take me another 3 years to accumulate the points I need to be well on the way to getting what I really wanted. So at the end of the day what they have given me back is almost the same as what I've redeemed. Still I suppose I've got an MP4 player, I expect I'll end up chucking it in the drawer with my other MP3 players!

But I expect everyone else is in the same boat - Que Sera Sera - (is that how you spell it?)

So it seems we are getting somewhere - it does feel better doesn't it or does it?

But just goes to show, they wouldn't listen to us as individuals, but when we all started shouting we made them listen.

Power to the people! (Sorry - I mean "customer" !)

Reeny_2

wildfireuk wrote: »

:j :j :j :j :j :j :j
EUREKA!!! A successful outcome to a very painful and long succession of letters to Sony, MBNA, a number of watchdog bodies, Trading Standards, directors at Sony and Finally posting on Moneysavingexpert!!

Funnily enough having recently redeemed 3500 points to ensure no more are deducted in January, my Sony headphones arrived today, along with an e-mail in my inbox on the same day from Sony Card advising the following:

Dear Mr #####

Thank you for your Letter regarding expired pulsebeats, please accept our apologies in the delay in getting back to you.


We forwarded your Letter to our Head Office and they have agreed that as a sign of good faith we can authorise crediting 41,405 points which have been added to your account as of today.

Please be aware these re-credited points have a 3 year life as of today also and that all terms and conditions are available on the members website www.sonycard.co.uk/members.


Please accept our apologies for any upset or inconvenience caused and do not hesitate to contact us if you have any further queries.


Kind regards


The SonyCard Team
______________________________________________________________

If it helps, I have put the SonyCard e-mail address below that might also be worth contacting, if it helps others out there get their pulsebeat points reinstated!!

[EMAIL="customerservice@rewards.sony.co.uk"]customerservice@rewards.sony.co.uk[/EMAIL]
I hope everybody else has some luck and this gives some light at the end of the tunnel to a number of people who have also had lost points!! :j
PS: I wait with bated breath to check that my Sony TV hasn't increased in point redemption cost!! and that the points are actually there!!!

See my reply to Shanker regarding a request for the points you spent reluctantly and perhaps you should try claiming back the same.

regards Reeny

Anon

Interesting thread - do you think given they have accepted what they did wasn't good customer service, they will now re-instate all removed points and notify all customers ...? Or only those who notice or look into it (on threads like this) and complain will get them back?

Well done for getting them to back down.

Anon

Shanker

A statement of when and how many points are due to expire.

Hi guys,

I have replied to SonyCard who, as I told you all, informed me last week that they were reinstating my points and also that they were revisiting their methods of informing their customers, (us), of their intentions in the future.


For your information, I have sent this to them:


Dear Sony Card,


Thankyou for your very welcome email.

Whilst I am now assured that you are acting in good faith, I must ask you to ensure that there are no crossed wires or communication errors between you and MBNA Europe. Because of the experience of being bounced back and forth between the two apparently seperate organisations over the preceeding month or so, my confidence level is still at a low point regarding the way you liaise.

Will I be receiving any notification from MBNA, given that they have already sent me a letter saying that they haven't concluded any investigations yet and will be notifying me by 2 February 2009, (this is very close to my next statement date)?

I would also suggest that if possible, besides all of the modifications and amendments that you eventually intend to apply, because of the confusion over the fact that there are two sets of Terms and Conditions, (one set for the actual use of the credit card and one set for the operation of the Pulsbeats Scheme), you some how try and incorporate these for customer convenience and understanding.

Regards

Blah Blah Blah!

Thankyou all for your kind comments, but not necessary. I think that the level of ill feeling and disgust, if it had not been me then it would have been someone else who would have started the campaign.

My thanks go out to you lot who got your heads together with me so to speak. We needed to do this and we have had a successful outcome. Congratulations to you all!

My other thanks go out to the guys who created and continue to maintain this very excellent website and forum, which without it, we would not have had a vehicle and we would all have all been on our own, which I dare say SC/MBNA would have preferred, (together we stand, divided we fall - and all that!).

As for Martin Lewis, the financial editor chap on the Mail on Sunday, Watchdog and the Ferret, I hope that one day they are all in a bit of a fix and there's no one around who will help them but instead they are ignored, just like they ignored my messages. Fat lot of use they were, weren't they - I didn't even get an acknowledgement from any of them!

I'm not going to ask for my points back as Reeny suggested, quite frankly I've had enough. If anything, by way of an apology, Sony Card ought to give us some points for our trouble and the way they have treated us, but I'll leave that up to someone else.

I hope you all have a very Happy New Year

Bye for now!

jimmyvx

Reinstatement and allowed time to redeem before expiry.

A Result for me also!

I am pleased with the outcome, I don't want to go in to specifics but I have been compensated adequately for the world of pain I was put through. Sonycard have a customer who will now remain on their books at least another 3 years.

I firmly believe mbna didn't quite think through the consequences of resetting the age of historical points and not telling customers.

By putting their hands up now they are saving themselves a whole world of hassle in legal fees, investigations from the ombusdman etc etc. Which I and no doubt others where gearing up for. Obviously someone with a degree of intelligence and a conscience higher up in the sonycard pyramid knew what needed to be done and I tip my hat to them for being forthcoming.

Big thanks to shanker who's timely move to post in this forum has given us all the chance to vent our frustration and eventually put this to bed.

I expect there are others out there who perhaps haven't realised yet that their points have been deleted...Shanker is it worth editing you're first ever post so that anyone NEW can be directed straight on to post #40 (in bold) or even just copy the whole post 40 in there?

All the best
Jimmy

:T

:wave:

Caparn

Complete permanent reinstatement.

I just received a reply from MBNA and it's not good:

January 08, 2009

Dear Mr xxxxxxx

Account: xxxxxxxxxxxxxxxx

Thank you for your recent letter.

I apologise that you are not satified with the Pulsebeats scheme on your Sonycard.

The terms and conditions state that Pulsebeats expire on a yearly, 36 month rolling expiry, i.e. any points earned during the first year the account is opened will expire 36 months later at the end of the 4th year.

Regrettably, the terms and conditions for the Pulsebeats scheme are written and managed by Sony; not MBNA and, therefore, we do not have the ability to reinstate your expired points.

For further information you can visit the website, www.sonycard.co.uk, or alternatively you can contact Sony's reward vendor, DISS, on 0870 0362 444.

I trust this has clarified the situation. You may be interested in our on-line banking facility - visit www.mbna.co.uk and register to have instant access to review your account.

Yours sincerely

Alison Blance

Alison Blance
Customer Satisfaction Manager



I don't know why everyone else should get their points refunded and I shouldn't? I phoned customer services and the person there agreed that if it was true that other people were being refunded their pulsebeats then it was not fair that I shouldn't. I've also had the card for over 8 years and never lost any points before.

jimmyvx

Reinstatement and allowed time to redeem before expiry.

Caparn,
Have you emailed sonycard as detailed in post #40?

Shanker

A statement of when and how many points are due to expire.

Caparn

Use this link:

[EMAIL="customerservice@rewards.sony.co.uk"]customerservice@rewards.sony.co.uk[/EMAIL]

Also do as Jimmy says and look at post #40.

It seems that Sony Card call the shots over MBNA so contact SC and tell them or forward your email content to them. tell them you aren't pleased!

You will get your points back!;)