Has any one had any of their MBNA SonyCard Pulsebeats taken away?

sonycard_2

Hi Jimmy, please contact email address and we can work to resolve....

Nshah_3

Reinstatement and allowed time to redeem before expiry.

sonycard wrote: »

Hi Jimmy, please contact email address and we can work to resolve....

:cool: Well i hope you are genuine, and also concur with jimmyvx. I want my points back and have emailed the email address you suggested. I look forward to receiving a response ASAP.

cj20uk

I too wrote to Sonycard after having pulsebeat removed and have just received the following email from them:

[SIZE=+0]We write following your query regarding pulsebeats that have expired from your account.[/SIZE]

[SIZE=+0]We passed your comments onto our Head Office who have authorised us to reinstate your points balance on this occasion.[/SIZE]

[SIZE=+0]Please accept our apologies for any upset or inconvenience caused.[/SIZE]

[SIZE=+0]If you have any further queries please do not hesitate to contact us.[/SIZE]

[SIZE=+0]After seeing the post on the forum from Sony saying that they were looking at ways to make redemption easier so that customers don't have to wait to redeem and that they will stil expire after 3 years, I'm wondering whether to redemm them as soon as they get re-instated or to wait a bit longer to see what happens....[/SIZE]

Nshah_3

Reinstatement and allowed time to redeem before expiry.

cj20uk wrote: »

I too wrote to Sonycard after having pulsebeat removed and have just received the following email from them:

[SIZE=+0]We write following your query regarding pulsebeats that have expired from your account.[/SIZE]

[SIZE=+0]We passed your comments onto our Head Office who have authorised us to reinstate your points balance on this occasion.[/SIZE]

[SIZE=+0]Please accept our apologies for any upset or inconvenience caused.[/SIZE]

[SIZE=+0]If you have any further queries please do not hesitate to contact us.[/SIZE]

[SIZE=+0]After seeing the post on the forum from Sony saying that they were looking at ways to make redemption easier so that customers don't have to wait to redeem and that they will stil expire after 3 years, I'm wondering whether to redemm them as soon as they get re-instated or to wait a bit longer to see what happens....[/SIZE]

Hey, good result here. How long did it take for SonyCard to respond to you? Did you email or write to them? I've emailed a couple of times - but no response as yet. Please advise - as i expect everyone who has had points taken away will be interested.

jimmyvx

Reinstatement and allowed time to redeem before expiry.

Reading between the lines, It sounds like sonycard could be about to do the decent thing, fingers crossed this is all dealt with swiftly.

Stewart_Durham

I have had 20,000 points removed from my account

A letter was sent to MBNA who replied along the lines of "You should have read the small print" or to put it another way "Get Stuffed"

Card is now in pieces on its way back to MBNA Customer Services General Manager, hopefully a lot more will follow if this forum is read by enough brassed off people.

From the other responses I would say this was a planned attack by MBNA to claw back cash which they had committed to their customers.

I lost £200, multiply that by the thousands who use the card and it starts to look like that ad with the three banking blokes, two of whom are looking for ways of skinning their clients is right.

Get a cashback card and then you can buy stuff off sites that offer value and a full selection.

I wanted a Hi-Fi from Sony , everyone I asked for was out of stock and they could not tell me when it would be back in again, while this was going on the catalogue was still showing it as available.

I sometimes wonder if they put end of lines or slow selling stuff in the Pulsebeats catalogue to shift it off their stock?

Shanker

A statement of when and how many points are due to expire.

sonycard wrote: »

We are obviously concerned by the anger caused by the recent expiry of points and wanted to address / resolve the issues raised.

Firstly, under the Sony Card terms, points expire three years after they are received. This has always been the case.

However, the points which expired last month relate to those earned prior to November 2005. This was the date that administration of the points passed from HBoS to MBNA. For simplicity and to avoid confusion in card member’s minds we decided to reset the point’s age to zero from that date.

The effect was that, as a token of good faith, we extended the life of these points to allow card members more time to accumulate and redeem even better rewards. Sadly, we cannot allow points to continue in perpetuity, so from now on points will expire after their three year life is completed.

As a result of feedback, we are looking at ways in which we can make redemption even easier so that members will not have to wait to redeem. We will also be looking at how points expiry is communicated in the future.

In the meantime, as a token of our good faith to our members we are actively reviewing individual cases with a view to finding a mutually beneficial resolution.

If you would like to contact us directly you can do so at [EMAIL="sonycard@eu.sony.com"]sonycard@eu.sony.com[/EMAIL] and we will happliy consider your case.

First of all, you ask for each individual to contact you with their own specific case, (at least that is the way I read it). If you have actually gone through and read all of the posts to this thread, it is quite clear that most if not all have approached you already. If they have not approached Sony Card then they have directed their concerns to MBNA Europe, which I have done. As yet I have only had a short acknowledgement with a promise of getting back fully in 28 days, (by which time more points will have been removed no doubt!).

I am fully aware and understand the terms and conditions and the fact that the 3 year rule was not imposed by HBoS. Why I do not know, because as is normal, nobody at either Sony Card or HBoS could be bothered to keep us informed.

So you and MBNA decided as an act of good faith, when MBNA took the reigns, decided to zero the points age. Do you not think it would have been appropriate to inform us, the customers, of your intentions?

We were left in the dark - totally, thinking that the points were valid in perpetuity, (the word you have used), until one fine day in December of 2008 when we all received our statements letting us know, without notice or warning, that you had taken the points off that we earned by using your card, (and you having been payed commissions in the process for us doing so). So its a win-win for Sony Card/MBNA and lose-lose for the customers.

I was passed from MBNA to you and you sent me back to MBNA when I queried. Neither of you would tell me what was going on apart from quoting the terms and conditions, (of which there are two different sets by the way), the terms and conditions that you are hiding behind and decided to impose in such a reckless retrospective manner.

There are items in the Pulsebeats catalogue that are impossible to save for even if people maxed out on their cards every month. Is that your intention? Do want to lead people into serious debt? If it is, I find it very irresponsible, especially in the current financial climate.

Obviously, if the points were left in perpetuity, there is a possibility that over time, your customers could save enough points for the high value items, but I strongly suspect that that is then opposite of what you would wish.

You really ought to have kept people informed throughout. The statement would have been the obvious vehicle for this. It could have stated how many points were due to be cancelled on the next statement, giving notice so that they could be redeemed. We should all have been given at least 3 months notice of the mass point cancellation. You say that you were not obliged to do anything of the sort - we are your customers for goodness sake! Is this how you treat your customers? With a total dismissiveness?

I lost nearly 13,000 points in one fell swoop, with out notice or warning - Happy Christmas from Sony Card! Some customers have lost up to 140,000. Do you really think that that is fair?

I feel that my/our integrity is intact. As for Sony Card and MBNA, well it is apparent that your integrity is in total tatters. You have a lot of repairing of customer relations to do.

As I have said, I have already contacted both of you on an individual basis to no avail. So as everyone else. That is why this thread went up on this forum in the first placw and now it seems you have a collective problem that has been brought out into the open.

I strongly suggest that you deal with this on a very urgent basis.

Nshah_3

Reinstatement and allowed time to redeem before expiry.

jimmyvx wrote: »

Reading between the lines, It sounds like sonycard could be about to do the decent thing, fingers crossed this is all dealt with swiftly.

I've had the same email as you jimmyvx - and apparently they've credited my account with the 28000 points they removed. I have though asked the question about when my points will next expire! If they can give me an answer to that then i agree Sony have done the decent thing.

Stewart_Durham

I am still confused as to whom the Sony Pulsebeats are issued by; I took out my card when they were based in Dunfermaline under a Scottish Bank

MBNA took the business over and now it is a bit of a bun fight.

The people in Diss who run that woeful catalogue decry any responsibility for its content or stock level ,Sony say it is nothing to do with them, MBNA just send you bland letters saying in real terms BOGOFF.

So who is the power behind the throne so to speak , has one got a name and address for the other losers to be able to bang on their door

jimmyvx

Reinstatement and allowed time to redeem before expiry.

Nshah wrote: »

I've had the same email as you jimmyvx - and apparently they've credited my account with the 28000 points they removed. I have though asked the question about when my points will next expire! If they can give me an answer to that then i agree Sony have done the decent thing.

I've not emailed sonycard yet to get a response, as I needed to gather some info so as to fully detail the facts and will email them shortly. So nothing communicated or credited yet. Hopefully this will be dealt with in the right way and my faith will be restored.

It would nice to be have some personal communication from a decision maker.