Has any one had any of their MBNA SonyCard Pulsebeats taken away?

jimmyvx

Reinstatement and allowed time to redeem before expiry.

bigstevex wrote: »

I fail to see how you can complain when its in the T&Cs? Thats all MBNA will say

it's the way it's been done making you believe you have points when you don't, and in my case them getting wind of the fact i might be placing an order and removing them.

not the way to treat long serving customers.

My original T&C's from 2001 when I opened the card do not clearly state that points expire in 3 years.

jimmyvx

Reinstatement and allowed time to redeem before expiry.

charger wrote: »

Is this an annual event or will this happen monthly once points reach 36 months?

Well we've yet to find out it how frequently this is going to happen, it would appear sonycard have just started a pruning process.

If you know anyone with a lot of pulsebeats tell them to blow them all now!

Shanker

A statement of when and how many points are due to expire.

How do we get the information to Martin Lewis - isn't this the guy who features on the Jeremy Vine show on Radio 2 on a Friday afternoon?

We need to go very, very public with this. We need to shame these shysters immediately.

If anyone knows how to do it - then do it as soon as you can.

jimmyvx

Reinstatement and allowed time to redeem before expiry.

I know when he appears on radio1 they request people to send in questions to an email address prior to his piece, i presume they will do the same on Jeremy Vine.

Shanker

A statement of when and how many points are due to expire.

Jimmy and all of you aggrieved contributors.

It is great that you are all getting involved - it is what is needed, so keep it coming and if you can post threads and posts on other websites. I have put one up on Yahoo! Answers, so go there and start causing a storm!

I have thought about this logically and I believe that what they have done is play catch-up initially and now they are going to remove any points that were earned exactly 3 years ago on a month by month rolling basis. So do not be surprised to see another reduction on your next statement.

The other thing is you must not be tempted, having set targets on what you were going to redeem the points for, to try and spend, spend, spend to regain those points. I fear for the worst - they are lost. And whilst you are spending at the front end gaining the points you thought you lost, at the back end they are removing them as fast as you are earning them. You will be entering their web of financial deceit.

The best we can all hope for is that through a class action we all get our lost points reinstated so that we can have one last chance of redeeming them. Whilst this is going on - because the demand on the Sony stock will be high, we should be asking, nay demanding a reasonable period of amnesty in which to do it until we have all had a chance of redeeming our expired points.

Both organisations hould be told to stick their T&Cs where the sun don't shine and start giving back a bit of loyalty and customer care.

jimmyvx

Reinstatement and allowed time to redeem before expiry.

http://www.bbc.co.uk/radio2/shows/vine/

contact form here, he is on somewhere between 12 and 2pm, get emailing.

Shanker

A statement of when and how many points are due to expire.

Yes I have done it.

Also send a text to 88291 alerting the show.

Do it as soon as you can preferably now if you can!

I have tried phoning the number - 0500 288 291 but as expected it is busy but keep trying - it is free!

Shanker

A statement of when and how many points are due to expire.

Bigstevex,

What else can we do but vent our anger?

We are being robbed by people who hide behind unreasonable terms & conditions.

We actually help to keep these people in employment by using this card.

We were all attracted to this card because of the Pulsebeat scheme, now they have made it less attractive it makes it easier to move on doesn't it?

There are plenty of cards out there with no deals on just like this one has become. I have 2 other cards that I can use and there's nothing stopping me from getting another if I want. I don't have to feel ny sense of loyalty to these shysters.

I am going to give it a week and then I'm going to redeem what I've got. I'll keep the card live but won't use the card again. When and if things settle down, if they don't come up with a reinstatement and they flatly refuse to do so, despite all the pressure that will hopefully come to bare from us and the media, I will cancel the account.

I recommend that you all follow suit, vote with your feet. We don't have to put up with this and I for one will not.

If everyone threatened to cancel, then the person/persons who made this sly minded decision will hopefully be dragged over the coals by his/her employers - I wish! It would be even better if we could get a letter of apology from the CEO but I doubt that will happen - he will probably be off spending his fat cat bonus in the Caribean.

Shanker

A statement of when and how many points are due to expire.

Hello again all of you aggrieved SonyCard users!

regarding a contact with Martin Lewis, I have attempted, using the Contact Us facility in this website, to send a email. You have to send it twice because the first time you send it goes to a FAQ area with a last resort contact, so make sure you can copy the contents of any email you send initially so that you can send a repeat to the second address.

A lot of hard work I know, but we have to try don't we.

If you guys do the same, it may force them into taking notice.

Here the addresses in order:

[EMAIL="Martin@moneysavingexpert.com"]Martin@moneysavingexpert.com[/EMAIL]

and

[EMAIL="furtherhelp@moneysavingexpert.com"]furtherhelp@moneysavingexpert.com[/EMAIL]

Get emailing and Good Luck!

Shanker

A statement of when and how many points are due to expire.

Hi guys,

At the suggestion of a friend I have sent emails with a summary of our problem to two other possible sources of help.

Please, please try and send these your stories and if they see that there are enough people who are aggrieved there is more chance that they will take up the cause for us.

Here we go:

[EMAIL="watchdog@bbc.co.uk"]watchdog@bbc.co.uk[/EMAIL]

[EMAIL="info@theferret.org.uk"]info@theferret.org.uk[/EMAIL]

The latter one is probably more applicable to people who are based in Wales but that doesn't matter, the more widespread the better it will be from our point.

I've just sent my story off to both of them, (the same text to both).

Let me know how you all go on.