Has any one had any of their MBNA SonyCard Pulsebeats taken away?

thermalaudio

Complete permanent reinstatement.

CGH wrote: »

We have never redeemed any points and were almost at the 115,000 we needed for a television.

If you can afford to put £115,000 on a credit card, why can you not afford to buy a television, even the plasma displays only cost around £1000 pounds.

jimmyvx

Reinstatement and allowed time to redeem before expiry.

thermalaudio wrote: »

If you can afford to put £115,000 on a credit card, why can you not afford to buy a television, even the plasma displays only cost around £1000 pounds.

thermal

thats not how it works, these cards can be used (as I did) to buy everyday essential items.... supermarket shopping, petrol etc. etc. and then the balance paid off at the end of every month so you can keep earning your points, used like that for several years you create a healthy stash. Until that is fonycard pulls the rug from under you.

I can assure you there is no way...with 2 young kids I could afford blow a grand on a tv.

Shanker

A statement of when and how many points are due to expire.

I have had a short response from Money saving Expert, (AdditionalAdvice), and they have forwarded my report to the editorial team.

Let's hope something comes of it.

How are the rest of you doing?

wildfireuk

Reinstatement and allowed time to redeem before expiry.

Hi,
I previously posted only 2 days ago on this forum and already there has been quite a few replies! I guess this has really annoyed a lot of people, which although is not great, it does mean that there is good support and a number of people that might be able to make this big enough to make a change?

As well as writing to all the other addresses posted, and contacting the BBC watchdog e-mail address. I also sent a RECORDED DELIVERY letter to the following address:

MBNA Europe Bank
Marketing Team (Sony Pulsebeats)
PO BOX 1004
Chester, Chester
CH4 9WW

I haven't had a reply yet, but I will be tracking through the postal service.
As soon as I hear something back I will post again!!

Caparn

Complete permanent reinstatement.

I've just looked at my statement and seen that I've just had over 17,000 points removed in one go from my account. If they had come off in a rolling manner then I would have noticed a few hundred go off and I could have spent them then. I'm pretty angry about that and have been onto customer services, the person I spoke to there said that he would contact the marketing team to see what they could do. He said that he would call me back in less than a week, so that's before Dec 24th.

There is no mention that points expire on the pulsebeats web site. In fact in the FAQs section there is a comment that says you don't have to spend them straight away and can save them towards over 600 Sony products featured in the SonyCard rewards brochure.

glenn.h.morgan

Reinstatement and allowed time to redeem before expiry.

21,000 points removed yesterday. Customer services totally indifferent to my (our) plight when I rang and it appears that 5+ years of loyalty counts for absolutely nothing. I was told to spend points remaining quickly in case more are removed, but she could not tell me when or how many would go. And this is a bank?

Does Sony realise the impact on its reputation? Does it care? I suspect that actually it must do in these difficult times, so perhaps there is hope that commonsense will prevail. If not, there are many, many other credit card options out there.

Are there are any legal experts among the readers of this thread who know our position? Surely, if I have, say, a £2,000 credit limit I can spend no more than this every month and cannot receive more than 2,000 Pulsebeats in a month if I max-out the card, so how can 21,000 Pulsebeats be deducted in one go?

I cannot convey in words just how angry this has made me, as I was about to place an order yesterday but no longer have enough points.

I will be supporting everyone else as this campaign grows by writing to all the suggestions in this thread.

GLENN

Shanker

A statement of when and how many points are due to expire.

Welcome to all the new sufferers! There must be thousands out there - we need your voices!

I have actually redeemed 10,200 of my remaining points gainst something that I don't really want or intended having just so that SonyCard and MBNA couldn't grab them back. I am now left with around 4,000.

I had a reply from MBNA complaints dept. but as per usual it takes them 28 days to respond because they have to investigate the problem. What the hell there is to investigate I cannot fathom but I suspect it is just delaying tactics, because whilst they are "investigating" they are not offering any reassurance that they aren't going to keep on plundering my points.

Write to all the orgnisations I have noted. You might also get in touch with Trading Standards. They can also be reached on-line.

VRA_2

A statement of when and how many points are due to expire.

I only just found out, when paying my Dec statement, that my points were reduced to 43870 from last month's 103000. I have been saving since inception for a laptop worth 150000 points.

It was a tremendous shock. I only discovered the 3 year expiry clause when I rang MBNA - and complained vigorously along with an e-mail for the attention of MBNA chairman. I have also written a letter to the SUKL ( Sony UK Ltd) chairman- at the Norfolk address where you redeem the points -urging to re-instate the points. I have threatened to write to Daily Mail as well and cease using Sony Card if no satisfactory resolution is offered.

I believe Credit Crunch may have prompted their action - as this has not happened previously. I will trawl through all the messages and obviously support any group effort in order to recover the lost points. I am also redeeming the balance of the points for a less desired item as I am sure they will be 'stealing' the points back every month they go over 3 years!

Caparn

Complete permanent reinstatement.

If anyone feels like paying them a personal visit their actual address is:
Stansfield House,
Chester Business Park,
Wrexham Road,
Chester,
CH4 9QQ

whymenow

Hello fellow MBNA sufferers. I too found in my recent December statement that I had lost 70,000+ Pulse Beats - worth several hundred pounds. Like all of you, who have contributed to this thread, I have called MBNA to ask for these stolen points to be fully restored. Until I came across this forum, I thought my situation was an isolated incident. Now that I know this affects so many good people, I am even more distressed and annoyed at the blatant underhand behaviour by the faceless and nameless individuals at MBNA, who have not even had the decency or courtesy to contact me after several calls. Again, like most of you, this has happened all of a sudden, without prior notice, and it is certainly not easy to accept these aggregated, rolling months worth of expired points. We loyal customers have earned these points -worth several hundreds of pounds - and have not consciously decided to lose them through any casual oversight. As some of you have already taken this further with the BBC and the Ombudsman. I will wait to see what responses they provide. In the meantime, I will be seeking legal advice on how to pursue this with MBNA, if the persist in failing to entirely resolve this in a satisfactory and morally correct way.