Has any one had any of their MBNA SonyCard Pulsebeats taken away?

thermalaudio · 23 December 2008 at 11:48PM

Complete permanent reinstatement.

I'm sure you lot will have plenty of fun pestering the life out of these guys for your points back!!

I understand that the original card issuer is from MBNA, however Sony UK operate the same pulsebeats service for the Sony Card http://www.sonycard.co.uk/

quote:

"According to John Briesch, Sony president of card marketing and services says: ˜The Sony Rewards Program was created to reward our customers for their loyalty to Sony."

Howard Marsh is Marketing Director for Sony UK Ltd.

Howard Marsh
The Heights
Brooklands
Weybridge
KT13 0XW
Surrey

Tel: 01932 816000
Fax: 01932 817000

www.sony.co.uk

* Marketing Director - Howard Marsh

[EMAIL="howard.marsh@uk.sony.com"]howard.marsh@uk.sony.com[/EMAIL]

* Managing Director - David Pearson

[EMAIL="david.pearson@uk.sony.com"]david.pearson@uk.sony.com[/EMAIL]

* Marketing Executive - Elaine Rees

[EMAIL="elaine.rees@uk.sony.com"]elaine.rees@uk.sony.com[/EMAIL]

Nshah_3 · 25 December 2008 at 2:41PM

Reinstatement and allowed time to redeem before expiry.

Hello all. I've had 28000 points removed in the Dec statement. Same as you all - i'm not impressed. Even with some notice, i could have redeemed points and got a digital camera and hifi - the customer service here is appalling. I rang MBNA and was told to call Sony directly to complain on 0870 0362 444. What chance of any reinstatement of points. As most people the reason i collected points was to get an expensive TV or laptop. There appears to be no loyalty whatsover - is it too difficult for Sony/MBNA to just give some notice of expiring points - clearly yes!

VRA_2 · 26 December 2008 at 3:53PM

A statement of when and how many points are due to expire.

I have now redeemed the balance of my pulse beats (having been deprived of 60000 beats for the item I was saving for). I am wondering if the contract by which they expired our points may be subject to Unfair Contract Terms legislation. MBNA said that Sony Card are not obliged to notify the card holders BUT this is not specified in the contract. I feel it may be worth getting together and pursuing it under this legislation - any lawyers among you may be able to help. It states in the Act (quote from www.consumerdirect.gov.uk site):-

"Unfair terms in contracts - what is an unfair term?

An unfair term in a contract covered by the Unfair Terms in Consumer Contract Regulations (UTCCRs) is not binding on you.
Test of fairness

A term is unfair if:

Contrary to the requirement of good faith it causes a significant imbalance in the parties' rights and obligations under the contract, to the detriment of consumers.

'Good faith' means that traders must deal fairly and openly with you.
Although standard terms may be drafted to protect commercial needs, they must also take account of your interests and rights by going no further than is necessary to protect those legitimate commercial interests."

I do not feel they can decide that they are not obliged to notify us of the expiry of the points if it is not explicitly mentioned in the contract. Therefor we are also right in claiming that they should have notified us and re-instate the points. It is clear that they are doing this in a sneaky way to reduce their liability due to Credit Crunch. I also feel they certainly haven't dealt with us in 'Good Faith'.

wildfireuk · 27 December 2008 at 10:56AM

Reinstatement and allowed time to redeem before expiry.

The more I think about this, the more it makes me angry!!! How any company can just expire points without any notification!! It is so underhand and deceitful...!!!! Especially when your a Global brand leader such as Sony!!

I have sent letters now to all those people who have been listed on this forum and just completed an e-mail to each of the three exec's at Sony UK as detailed above.

I can only recommend that everybody that has posted also does the same!!!
If anybody gets a positive result, please let me know.... !!

:mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad:

ffacoffipawb · 27 December 2008 at 6:46PM

Complete permanent reinstatement.

wildfireuk wrote: »

The more I think about this, the more it makes me angry!!! How any company can just expire points without any notification!! It is so underhand and deceitful...!!!! Especially when your a Global brand leader such as Sony!!

I have sent letters now to all those people who have been listed on this forum and just completed an e-mail to each of the three exec's at Sony UK as detailed above.

I can only recommend that everybody that has posted also does the same!!!
If anybody gets a positive result, please let me know.... !!

:mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad:

I have looked at the Sony card website and looking at the so-called deals for points available, the card appears to be no better than a standard 1% cashback card like egg money for example given what the points can actually be redeemed against. The cashback is added to your account once a year.

I suggest anyone with a Sony card vote with their feet. MBNA are sharks. And the Sony card appears to be rubbish. Cashback is better as you can spend it on what you like, even superior better value products from brands like Panasonic.

rimuhouse · 3 January 2009 at 9:42PM

I am pleased to have this thread. To my disgust tonight I have found out that my sonycard has been deducted of 170,000 points. I have been saving almost since its inception for a large screen TV.

Speaking to MBNA tonight the officious telephone operator informed me of the '3 year rule' which was news to me. I think that we may have a claim as the conditions were not made clear and there were no warnings on the statements. I also have a Virgin MBNA card and the points accumulated are only null and void if the card is not used for 3 years.

Has anymore had any success with their complaint letters?

dunlykakipper · 5 January 2009 at 1:22PM

i will post in more detail later as no time at mo, they took 35,000 off me in dec and i'm livid, i am making enquiries with trading standerds to see if we have any redress, until then i will not spend another penny on that card or purchase another sony product, there may be some issues re consistancy and fair trading etc but will keep posted

Shanker · 5 January 2009 at 3:38PM

A statement of when and how many points are due to expire.

Fellow victims,

Please, please let me know if you make any progress with your individual cases.

I was the guy who originally posted the thread and the response has been staggering to say the least.

Does anyone know of any other forums that have had similar threads to this? Has anyone amongst you posted anything on these forums?

let us all know where you have been surfing and get all the forums to form a network.

Surely if our voice is loud enough then something has to be done?

Happy New Year everyone and good hunting!

sonycard_2 · 6 January 2009 at 3:50PM

We are obviously concerned by the anger caused by the recent expiry of points and wanted to address / resolve the issues raised.

Firstly, under the Sony Card terms, points expire three years after they are received. This has always been the case.

However, the points which expired last month relate to those earned prior to November 2005. This was the date that administration of the points passed from HBoS to MBNA. For simplicity and to avoid confusion in card member’s minds we decided to reset the point’s age to zero from that date.

The effect was that, as a token of good faith, we extended the life of these points to allow card members more time to accumulate and redeem even better rewards. Sadly, we cannot allow points to continue in perpetuity, so from now on points will expire after their three year life is completed.

As a result of feedback, we are looking at ways in which we can make redemption even easier so that members will not have to wait to redeem. We will also be looking at how points expiry is communicated in the future.

In the meantime, as a token of our good faith to our members we are actively reviewing individual cases with a view to finding a mutually beneficial resolution.

If you would like to contact us directly you can do so at [EMAIL="sonycard@eu.sony.com"]sonycard@eu.sony.com[/EMAIL] and we will happliy consider your case.

jimmyvx · 6 January 2009 at 4:21PM

Reinstatement and allowed time to redeem before expiry.

Here's hoping you are a genuine poster and not a troll...

Hello Sonycard,
to say you guys spoilt my families and no doubt countless other peoples christmas is an understatement, it has been a very upsetting experience. I don't understand why you couldn't notify of this information to reset the pre 2005 points age back to zero at the time of your take over or even better 1 month before our points where due to expire?
The fact you're service representative told me to hang on before I could claim a new tv I find especially hard to swallow when the next statement came through with all my points removed. It's like I was robbed blind after being a loyal customer for many years.

Has any one had any of their MBNA SonyCard Pulsebeats taken away?

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