Disastrous Car Servicing... anyone legally minded?

Brooker_Dave

markelock wrote: »

whilst providing a car is reasonable (legally they should put the owner in the position he would be in if the incident had not occured), adding in a different requirement (bigger car) changes things. £750 does not sound reasonable to me though.

The garage have sent a truck for the dead car, I assume if it turns out to be their botch job - fix it, and provided a loaner.

Why should they also give someone who's not even the owner of the car £750??

Compensation is not something that is automatically due in every trivial situation...

hewhoisnotintheknow

i await titherevs post with interest

AndyD_OHD

Thanks for the comments. But the CAB is our next step.

hewhoisnotintheknow

AndyD_OHD wrote: »

Thanks for the comments. But the CAB is our next step.

theres a helpful bloke called titherev who works at vw

i would speak with him also

Stephb1986_2

I would be speaking to VW Head office if i was you. Normally if your car has been in for one reason or another they phone you to ask if the service you recieved was a good standard, quite a few times i've said no and then my locla vw garage rings me up and books my car back in.

What a terrible situation for you to be in! I have broken down on the M6 before at staffordshire services well i was in the outside lane and my clutch went i somehow managed to get it onto the hard shoulder just before the services and was sat there a total of 9 hours before we got rescued and in that 9 hours no one stopped to ask if needed help, not even the highways agency!

I hope you get it all sorted soon.

Steph xx

Crabman

I think approaching CAB is a good idea, though in the meantime, how about emailing Honest John with a summary of the situation, he normally replies within a couple of days with useful, common sense advice & it's possible he'll have a contact at VW Head Office (he relayed a problem with a moronic Renault dealer to someone at their HQ for me a while ago which was a huge help):

[EMAIL="letters@honestjohn.co.uk"]letters@honestjohn.co.uk[/EMAIL]

(note queries sent by email may be published in his Telegraph column)

jeannieblue

Andy - you got moved to the right forum at last!!

Thanks to Crabman and Godders!

You should start (and have by the looks of it) getting some good solid advice on here!!

cyclonebri1

baddiebasher wrote: »

OP - have had a brief read of your problems and have a response.

It shall, alas, take me a good half hour to post, so I will do it tomorrow due to my usual Saturday lcohol intake far exceeding the government's RDA for the week.

Not sobbered up yet then BB??:rotfl: :rotfl: :rotfl:

jeannieblue

OP - may need to give it time........

LinasPilibaitisisbatman

So the car broke down on saturday.

You took the car to VW on the monday, and by the tuesday they had agreed to fix it and had supplied a courtesy car.

Seems very good service.

Re the insurance, since your father was the customer and not you asking for an increased excess seems reasonable

Your making a mountain out of a molehill, it was unfortunate and they have sorted it.