E7even - service. (merged threads)

MickKnipfler

They are based near me. Maybe if there's any other locals, we should pay them a visit with a list of dissatisfied customers..

Antagony

Aaaaarghhh!!!! :mad:

[Victor Meldrew Voice]I don’t believe it![/Victor Meldrew Voice]

I decided this morning that since I’ve already forked out a fortune just sat on hold in the customer services queue, I might as well bite the bullet and call them on technical support… I figured I could get my problems sorted out now and argue the toss with them later about compensation for the costs I’ve incurred due to their crappy (lack of) service.

And guess what… they’re not even picking up on their premium rate technical support line – which is presumably a money-spinner for them!

This is just ridiculous! :wall: Is there ANYBODY left working at e7?

bubbles2007

send them a fax that is *very* black/print heavy (perhaps with a entirely black cover page) - it may be costly for them to print it out with their inkjet fax - you could send something daily!

but seriously, with fax they may respond - just another method to communication!

Antagony

Thanks bubbles, that is good advice and I've certainly taken it. I've told them (again :rolleyes:) that they have until noon tomorrow to respond or I'll start flood faxing, emailing and messaging them until I do get a response. Hopefully that will wake them up.

Of course it is entirely possible thet they don't have a physical fax machine as such; I know my company has a fax number which is simply an internet based document relaying service. We'll wait and see...

savvy

MickKnipfler wrote:

They are based near me. Maybe if there's any other locals, we should pay them a visit with a list of dissatisfied customers..

Hi Mick I suggested that sometime back, apparently they'd started insisting you make an appointment.

MickKnipfler

I did it before....

elvis_bloggs

lympus48 wrote:

Please fill out Ofcom's little text box which is monitoring the company:

www.ofcom.org.uk/complain/internet/e7even/

Thanks

Just done it, thank you.

bubbles2007

Antagony wrote:

Thanks bubbles, that is good advice and I've certainly taken it. I've told them (again :rolleyes:) that they have until noon tomorrow to respond or I'll start flood faxing, emailing and messaging them until I do get a response. Hopefully that will wake them up.

Of course it is entirely possible thet they don't have a physical fax machine as such; I know my company has a fax number which is simply an internet based document relaying service. We'll wait and see...

listen out for a ring followed by the fax tone - if you hear it it would suggest they have the old fashioned, slow, cumbersome machine (like the servers they use to deliver our internet service).

fagun

Good new is that I got a full refund from Amex within a week of complaing to them. Bad news is that I can't sign-up with another provider until e7even remove the tag on the line.

I just spoke to Ofcom. The guy on the phone said that:
- they know there are problems and are trying to resolve the situation but E7even is not responding to them (including the MD).
- it is too difficult for BT Wholesale to release the line on their end, as e7even holds technical information whic they need
- at some stage they will ask BT to do a more complex workaround, but are hoping to avoid doing that
- so in the meantime, we have to lump it.

This seems a different story to lack of evidence. I'm going to write a letter of complaint to the chairman of Ofcom. The regulatory processis clearly flawed if they are aware of a consumer-wide problem but cannot do anything - even after 3 months of complaints. I'm going to provide links to this thread and the adslguide Board as evidence that we are getting different stories.

Lets see what happens.

Antagony

bubbles2007 wrote:

listen out for a ring followed by the fax tone - if you hear it it would suggest they have the old fashioned, slow, cumbersome machine (like the servers they use to deliver our internet service).

No, AFAICT it goes straight to the fax tones, so it looks like they've got that set up to ignore their customers too. :rolleyes: