Talk Talk Complaints

MrRincewind

You can`t win with some people, from what i`v seen most of the reps seem to ask people to contact the companies either by email or via contact on the websites,

As soon as anything remotely personal related to accounts got posted in "full view" there would be people shouting about how TalTalk disregards the DPA of its customers, I`m not commenting on the poor service from the complaints, Just the way you can`t make people happy with any help sometimes, Theres nothing stopping people coming back saying the help was great/poor (what ever the outcome).

trinidadone

Maybe TalkTalk customers should have the choice of where to have there concerns address. I guess customers are alittle angry, if other rivial companies like the British Telecom rep can address problems there and then on this website, why talktalk have to ask there customers to raise the same problem again on a customer only site. As for data Protection, thats a joke when it comes to the reps from talktalk. I changed banks, was asked my bank details, gave my old details, as no payments had come from my new account, and the reps said I failed DPA. I had to telephone the customer service department, get them to email me saying I had passed DPA, and then mailed this on there talktalk customer forum.

As meny people have said, things are great when theres no problem, but when things go wrong, dont expect to have things corrected quickly. I am a customer, and I am drawing from my own experiences. My contract expires in december, cant wait!!

MrRincewind wrote: »

You can`t win with some people, from what i`v seen most of the reps seem to ask people to contact the companies either by email or via contact on the websites,

As soon as anything remotely personal related to accounts got posted in "full view" there would be people shouting about how TalTalk disregards the DPA of its customers, I`m not commenting on the poor service from the complaints, Just the way you can`t make people happy with any help sometimes, Theres nothing stopping people coming back saying the help was great/poor (what ever the outcome).

TalkTalk

Hi Guys,

This has been said before but I don't mind repeating myself!! I ask customers to post on the TTMF forums so I can confirm all details and be sure I am dealing with the named account holder in line with data protection law. I am also aware that no-one but the sender and the receiver can view private messages on the TTMF forum - I can not be sure if that is the case here and it would be irresponsible to ask a customer to post personal details to me in this way if I was not sure it was secure.

While you need to be a TalkTalk customer to join our forums you don't need to be a customer to browse the forums and we are indexed by google so it is no less public than posting on this forum. There are also many more people that can help at TTMF and that is were we spend the majority of our time so you are likely to get a faster response from the Online Team.

Maybe other providers don't ask you to register on their forums as its not a service they provide to their customers? Lots of providers have forums but how many are staffed so you can post questions about your service and get an answer from someone that works for the company and is officially posting?

Cheers
EmmaL x

Steve_Augarde

I joined TalkTalk over two months ago, since when I have been without both internet AND phone. On the day I joined my phone was cut off. As a freelance author and illustrator, working from home, to have no access to the internet is bad enough, but to have no phone is just a nightmare.

And can you imagine trying to contact TalkTalk, to say that your phone isn't working, when you don't have a phone? I had to make countless journeys to my ex-wife's house, day after day, week after week, to be faced with the same interminable recorded messages, and to explain my plight again and again and again with well-meaning but ultimately useless 'advisors'.

I finally made it to 'second line support' - a cabal so secret and protected that it took six weeks to even learn of its existence. With them I begged and wept and pleaded. They managed to get my phone working, and I tell you it was like a miracle. I could phone my clients! I was back in the 21st century!

But they still can't get my internet connection working. They ran some tests over the phone - no good. I'm currently using a dongle, supplied by Orange.

My case has recently been 'escalated'. Engineers promise me on their word of honour that they will call me back with 'updates'. They never do. Ever.

The one thing that TalkTalk won't do, of course, is send an engineer out. Two months without the internet, and my case is still not serious enough to warrant anything as drastic as a bit of personal attention. God, they're hopeless.

My one consolation lies in the fact that I'm a writer. (Go ahead and Google me!) As well as books, I've had articles published in major broadsheets such as the Independent. Instead of writing to head office, which I can see will be another total waste of time, I shall put together something for a wider audience. On behalf of suffering TalkTalk customers everywhere.

lee12_2

Hi we have had to write to talk talk to complain recently, we are ex one tel who talk talk brought out in 2005,and even though we have it in writing that all talk talk to talk talk customers including us (latter dated march 2006) get free calls, they charged us for calling our daughter when she joined them in May. We called the help line they where no help, we emailed customer services they didn't care because we are classed as ex.one tel even though all our bills are talk talk,.So we wrote to the MD, who could not be bothered to reply in person just got some one to keep leaving messages on our answer phone , including one message that said" he had been asked by the chef executive to sort this but don't know why can we call him back ",,,,we didn't, we wrote another letter a month later and have had no reply, maybe because we said we wanted every thing in writing. Ether way the long and short is Talk Talk are not a caring company from the unhelpful help line right up to the MD.All we have been asking for is a £10.85 refund on the calls to her number in the first six weeks that she joined them, not a lot in my book!. So we have now in the process of leaving ,as from Sep 1st we are FREE can't what!!

So we wish you all the luck in the world getting anywhere with a complaint, your need it.
Sorry to sound so negative but we will be very glad to leave them
The name and address we wrote to was;-
Wendy Becker
1 Portal Way
London
W3 6RS

TalkTalk

Hi Steve,

Sorry to hear there are problems with your services.

Could you please register at https://www.talktalkmembers.com/forums and we will be able to take a look into the issues for you and ensure the line is back up and running as soon as possible.

Cheers
EmmaL x

Steve_Augarde

OK Emma. Have posted on the TT forums. Let's see if anyone contacts me....

lee12_2

Hi all an update on my earlier posting, we received our bill yesterday it had a credit on it so even though the MD did not bother to reply I did get some where by writing to her ,but it has come to late we're still leaving.

need_to_know_3

I've just spent 1/2 hour on the phone with a representative from Talk Talk's CEO's office. My history with Talk Talk has not been a happy one, and after the latest debacle I'm just tired of dealing with them. My service was restricted although they had no problem admitting that I was not at fault (except for one extremely rude Indian whose name I never did catch) my service was still restricted for 10 days, and I was told to pay them the amount they were trying to collect from me (even though they admitted they already had my money) and then they would refund me! I had a family member ill in hospital in the States who was not expected to live and I had no phone service and no broadband!! I've been offered a £50 credit to my account for the 'inconvenience and aggravation'. A £50 pound credit is nothing if you take into account all the time spent calling and writing e-mails to try and reseolve the situation, but I don't get the sense that Talk Talk are that bothered by the circumstances of individual customers.

MrUnhappy

Wait until you leave Talk Talk!! I had been a customer for over 6 years with both telephone and broadband, I then decided to switch to Virgin for a complete Phone, Broadband and TV package. I wrote to Talk talk and cancelled my account giving over 30 days notice. A few weeks later I receive my final bill of £88.64, £70 of which is a cancellation fee, upon querying this with customer services I was told that I had renewed an 18 month contract and had cancelled within this 18 month period. After requesting proof of this, ie a signed contract, I was informed that this contract had been arranged over the telephone and for them to send me the proof, I had to send them £10 and this could take up to 30 days!! I informed the extremely rude customer service representative that I would not be paying £10 for any proof as the law states that it is up to them to prove to me that this money is owing. Here we are over 40 days later, still waiting for the proof of contract whilst receiving threatening letters from Talk Talks debt collection agency. Please also be warned that any correspondence sent to Talk Talk or to Roxburghe Debt Collections seem to get lost in the post unless sent via Recorded Delivery, how convienient!!!