Talk Talk Complaints

TalkTalk

Hi adeniyio & squarecat
Just to confirm, if you move house you are unable to keep the same the number with TalkTalk as we have no process in place do this (it is more complex than allocating a new number and can result in delays for the customer), I am sorry for any inconvenience.

savemoney, if you had your line rental with BT then they do the home moving, that is why you could keep your number

Chris

BexTech

This is another reason why people should avoid the awful TalkTalk and also best not to move line rental away from BT.

TalkTalk only like cheap jobs when it comes to line rental.

TT really are a right shower...

richard121

Having been charged 100's pounds for international calls I did not make by Talk Talk, do not ever enter into the hell that is a contract with Talk Talk. They even managed to lose a cash payment made at a Carphone Warehouse showroom for which I was cut off. I eventually had to send a recorded delivery letter to the CEO with a photocopy of the receipt before I was re-connected. I live alone on the 1st floor of a small one bed flat for which only I have the keys and rarely have visitors. So I can state categorically these calls were not made from my flat. This is a case of billing error or fraud as these calls have not been made from my flat.

Otelo (the Ombudsman) are useless as they cannot solicit information from 3rd parties and take evidence on trust (not a work I like to use with regard to Talk Talk) from the phone company and evidence submitted by the customer.

I never had international calls itemized on my bills previous or after the two disputed bills in question, yet suddenly I had a bill for 252 pound for 2 months.

I am quite happy to go to court with this.
I look forward to the day when thank god I am no longer a Talk Talk customer.

I would prefer it if TT customer service would not appear on this forum as this is just soft soap added to injury.

If anyone (other than Talk Talk) can suggest a solution I would be grateful.

worto03

OK so unlike most people on this thread talktalk has actually been working really well for my mom but she is 3 months over the end of her 18 month contract and they won't give her a mac code to move (she wants to move to sky as she has tv services from them).

they have told her that she will have to pay to leave & that they have the cheapest rates anyway so she can't leave - it worried her in the end so she hung up - they won't talk to me because I'm not the account holder so we sent them a letter asking for the mac code which they have not replied to.

on sky's website it says :-

Switching from Virgin Media and Talk Talk
If you already have Sky TV please call 0844 411 076 and we'll help make switching to Sky Broadband and Sky Talk as quick and easy as possible

Does this mean we can just get sky to sort it out and we don't need to get the mac code? If we do need the mac code how do we force them to give it to us?

Thanks for any help,
worto.

TalkTalk

Hi Worto03,
If your mom is out of contract then she shouldn't have to pay to leave

Do you know if your mom is on our LLU service, if she is then we can't give a MAC (we can only give MAC's for IPstream/DSLmax customers), she would have to either speak to sky to see if they will migrate her, failing this she would have to speak to BT as they can do a reverse migration

Hope this helps, please let us know how you get on

Chris

worto03

Do you know if your mom is on our LLU service, if she is then we can't give a MAC (we can only give MAC's for IPstream/DSLmax customers), she would have to either speak to sky to see if they will migrate her, failing this she would have to speak to BT as they can do a reverse migration

Hi chris - thanks for the reply - how would we know for sure if she is on an LLU service or not? That might explain why the phone calls have gone badly as she wouldn't understand that. Will it say on her statement somewhere or if I give you her account number can you check for us?

Thanks for any help,
worto.

mrarnul

I am mainly writing in the hope that the TT rep will contact me directly. Like many others on this forum and throughout the country, I left Tiscali in Feb before being roped into a TalkTalk contract. I received all the confirmation letters from TalkTalk saying they had been contacted by BT and the line was being taken over. As soon as my service is live with BT my TalkTalk account will be terminated and I will not be billed... Transfer went smoothly and I am now with BT for calls and O2 for broadband.

I am still being billed by TalkTalk.

Spoke to a guy at TalkTalk who advised me that they had not received final confirmation from BT that the service had gone live (perhaps TalkTalk are not used to things happening on the date promised?). He told me to fill in the 'contact us' form at support.talktalk.co.uk and attach a copy of the letter BT sent me confirming the transfer. I did that, hit 'continue' and was directed to a page asking me to set up a new account. I tried to set up a new account but was told that my email address was already registered, so I tried logging in with my old account details and was told "username/password incorrect". I tried to reset my password but never received an email.

Was my email sent or do I need to log in to this page first? If I can't log in how can I send the letter? Would seem rather backward to have to post something to one of the largest ISPs around...And I'm not calling that dreaded customer services line again thank you!

ipswich448

I have been a satisfied Tiscali customer for some time, but they have been taken over by TT.
About a month ago the wireless connection on the router failed, but I could still get broadband via a cable connection. I e-mailed the so-called technical support, they sent me a list of things to do. Most of the items had nothing to do with my problem such as ‘have you tried changing the filters?’ ‘have you tried moving the modem closer to the socket?’. I answered the questions and got the same e-mail back (twice). I sent my reply in bold red letters. They said they’d call me, they did, eventually after several more e-mails.
The tech support woman started down the same track as the e-mails, check filters etc... eventually she decided that it was probably a router fault. She said that she’d send an engineer, but I had to agree to pay if the fault was mine, I agreed.
Engineer arrived yesterday, and took a couple of minutes to decide...the router had stopped working. He replaced it, but the power cable was not the right one, so I had to agree to pay £64 otherwise he’d take away the new one!
After he left, I found the correct cable, next to the one I was using in the socket. I phoned billing. The woman could not understand my question which was ‘if I send the cable will you refund the £64?’ According to her the fee was for the engineer call-out, as it was costing me 10p per minute and I might as well have been speaking to myself, I gave up.
But all is not lost, I did a search for new providers, and I have three that are cheaper, so I’m off! I asked for my MAC code yesterday, just arrived by voicemail. At least TT can do some things quickly and efficiently!

Following this post I got a call from Tiscali, very sorry about the misunderstanding, we won't charge you for engineer's visit. So I decided to stay, on 18th March my MAC code ran out, on the 19th I got an e-mail telling me that they would be charging me because they couldn't waive the fee.

I phoned for another MAC code today, the person I spoke to said he would waive the engineer's fee. I would however have to pay it at the end of the month, and I'd get a credit against the next month's bill.

I really have had enough now, so d/d cancelled and new provider ready & waiting.

TISCALI / TALK TALK LIE TO THEIR CUSTOMERS

and I can prove it!

polly453

Has anyone got an up to date formal complaints address for Talk Talk, emailing has been a waste of time and effort and the same with telephoning. What a bunch of unproffesionals they appear to employ.
Thanx in advance

ipswich448

Just had a call from TalkTalk, they noticed that I’d requested a MAC code, and that I’d been a customer for a long time. If I was leaving for a better package, they could offer incentives and free upgrades etc etc, :mad: So he got the full history. In case the TalkTalk ‘rep’ cares to read this, this is why I’m leaving:-
I’m leaving because your technical support isn’t very technical and offers no support.
I’m leaving because you charge me for phoning you!
I’m leaving because you charge me for fixing the equipment you supply.
I’m leaving because you only care about my custom when you think I’m going to leave
Above all I’m leaving because TalkTalk lies to its customers