Talk Talk Complaints

ali7a

We have had our phone with talk talk for at least 4 years now with no problems at all. Within the last year we searched the talk talk website for broadband deals, the search box confirmed that we would be able to get the free broadband deal in our area for £6.49 plus 11.25 line rental so total monthy cost would be £17.74 ish plus mobile and daytime calls. After numerous lengthy calls to an adviser this deal was finally completed. (So i thought) Since then we have been charged on a monthy basis an extra £15.00 for broadband and states it is NOT available in our area for free. After speaking to 4 different adviser regarding this matter, all giving me their names and departments (which dont seem to exist!!!) i am still no closer to resoving this matter, even though to this day are still offering my sister in law the same deal and she lives on the same road. A token offer was made of £5.00 reduction off of our bill per month for inconvienience (what a joke!!!) i feel conned and feel they are using this deal to hook people in even though it is not available in the area. :mad:
What else can i do, please help me.

Heinz

You have been conned, that's why you feel conned.

paulcw

Hi Andew yes i did and sent a reply last week not heard anything since thru

utilitybroker

ali7a wrote: »

What else can i do, please help me.

Post on their forum with all the other people with problems, and your usually get someone from their team offering to look into it.

www.talktalkmembers.com

TalkTalk

Hi ali7a,

When you enter your details into the website it checks the exchange status to see whether we can offer free broadband or not. If it offered it free at this point then we should have our equipment in your exchange. Do you know what exchange you are connected to? I can then check to see if there is availability to transfer you over.

Ideally I could do with you registering on the TalkTalk members forum so I can see what has actually happened with your order.

Thanks,

Andrew

TalkTalk

Hi paulcw,

I have checked our inbox and can not see the response from yourself. Could you resend the message and I will look into it asap.

Thanks,

Andrew

paulcw

Hi Andrew i have used the contact one at the bottom of the forums i cant register as i dont have a account number yet

daveg72

I too got fed up with the constant sales calls fromTalk Talk. On a number of occasions I had told them that the calls were unsolicited and unwanted and that I was Ex Directory and on TPS. Still they continued, as of 8th March, I will no longer be a Talk Talk customer. Ironic really that stupid companies who tout for business in this way are actually losing customers because of it. If they decide it is a good idea carry on with sales calls, all they will be getting from me is abuse.

Antispam

I think Carphone warehouse parent group haven't learnt there lesson from last time

Carphone Warehouse has been fined £35,000 for making silent calls.

http://www.which.co.uk/news/2007/01/carphone-warehouse-fined-for-silent-calls-107942

A nice juicy 500k fine wouldnt go a miss now due to there apparent lack of privacy

Guys if talk talk/Tisclai/Onetel/CPWH phone you repeatedly with marketing calls complain to Ofcom

Antispam

I left them late last year because of this.

I turns me off any company who doen't respect your right to privacy and my advise is to complain to ofcom

daveg72 wrote: »

I too got fed up with the constant sales calls fromTalk Talk. On a number of occasions I had told them that the calls were unsolicited and unwanted and that I was Ex Directory and on TPS. Still they continued, as of 8th March, I will no longer be a Talk Talk. Ironic really that stupid companies who tout for business in this way are actually losing customers because of it. If they decide it is a good idea carry on with sales calls, all they will be getting from me is abuse.