Job Interview with DWP

Loooopy8989

thanks thunderbolt for your help!!!! can I be really nosey lol and ask how come you know all this information?!

but thanks for your help with all my questions.

dwpn00b

do they expect u to breakdown on all pints of the comptencies? eg delivering customer focuseed service has 7 bullet points so does that mean i have to touch an all the points?

thunderb0lt

Loooopy8989 wrote: »

thanks thunderbolt for your help!!!! can I be really nosey lol and ask how come you know all this information?!

but thanks for your help with all my questions.

lol, well I got the information through reading various threads in this forum and through my own experiences in having these interviews. I have a couple next week.

thunderb0lt

dwpn00b wrote: »

do they expect u to breakdown on all pints of the comptencies? eg delivering customer focuseed service has 7 bullet points so does that mean i have to touch an all the points?

Yes, try and think of an example that covers most of the points in the comptency. If you don't provide enough information they will prompt you for more, they want to know what you did, so always say "I did this" rather than "we did this"..

Hope this helps..

where is your interview..

good luck

dwpn00b

i just finished writing up touching on those 7 points and its one page with bullet points!!!!!!!!!!
how will i rememeber that let alone the other 3 competencies with their bullet points?

dwpn00b

customer insight is totally different laid out to the other competencies, how do i answer that?

thunderb0lt

dwpn00b wrote:

i just finished writing up touching on those 7 points and its one page with bullet points!!!!!!!!!!
how will i rememeber that let alone the other 3 competencies with their bullet points?

You are allowed to take in notes with you to the interview. Use the STAR approach:

SITUATION
Give an example of a situation you were involved in that resulted in a positive outcome

TASK
Describe the tasks involved in that situation

ACTION
Talk about the various actions involved in the situation’s task

RESULT
What results directly followed because of your actions

dwpn00b wrote: »

customer insight is totally different laid out to the other competencies, how do i answer that?

Customer insight is the same as Delivering a Customer Focused Service I think, so expect to be asked 2 different questions on this.

I hope you don't mind me asking but when were your previous two interviews..did you not learn anything from them as to what to expect and how to go about answering the questions on the comptencies.

dwpn00b

those interviews were last year.
1st one i totally forgot it was competency based
2nd one i was at another job and didnt really prepare and the interviewer came down om me hard unlike the 1st one

if i use STAR then how can i touch on all the points?

Slitty

You don't need to touch on all points - just try and think of a situation that covers the most important sections of the competency.

Try and prepare two examples for each competency - it's tough to get one situation that covers everything. In the interview just choose and talk about the one example that fits the question best. Keep your notes short. For the whole interview try and keep to one A4 in total - no more than two!! That method helped me a lot.

Fivefootsix

Finding this thread really helpful, thanks guys!
Just a quick question, some people are talking about online tests, are these questions on what you would do in a certain situation? Do you take the test at home? Also, are the online tests instead of numeracy and literacy tests?
Thanks for any replies and good luck everyone who has applied/got interviews.