Currys

Jakg

sturll wrote: »

I respect your views and appreciate that you are in a position to offer advice based on experience. However your whole posts tends to rest on the fact Currys make very little from electronics which i just do not believe. I dont think they make a fortune but i know they make enough to be able to offer free delievery. Also you are treating me as a customer as someone who will buy something for only one day in their lives.

Frankly - you are wrong. TV's can drop £250 when the manufacturer wants them gone fast and so the company buyers get a good deal and try to get it out the door before the new models come in, but on most hardware theres about 3% of profit actually made (although occasionally more on clearance models) when you consider things like the shop, wages etc - If you work that out you can see theres NO reason to chuck in free delivery and lose money, especially if the customer is quite rude and will probably just complain later anyway.

For example - the Acer 5920 (the 3GB RAM one) sells for around £400 on t'internet. PC World sell it for £450, then drop it to £399.99 for clearance - They actually buy them in for about £320 each but when you factor the money spent moving them around, the money spent taking returns, setting them up in-store, ones stolen, wages of people in the shop, the cost of the shop, advertising etc they make quite little, and that was a "high profit" laptop...

From experience, DSGi aren't *that* bad. I don't lie to customers, and the day I have to is the day I quit - but I do sell the PC Performance extended warranty, but I do so with a clear conscience as I usually only ever do the first month free (or better) and detail exactly how they can cancel if they wish so that they haven't "lost" anything, but at the same time there are some people with the old "comission mentality" who fleece customers and managers ignore their lieing sales pitches because they bring in lots of £...

EDIT - Curries pay around £16 for their £60 "deliver and install to stand" service, but at the same time standard policy is you don't give out free stuff with a flat sale...

EDIT #2 - They pay £16, but if they discount delivery by much more than about a tenner they get a phonecall asking exactly why they did so, and if they were to say "because the customer bought a TV on it's own" then they will get a bollocking...

Takoda

OK I'm confused now. First I thought dedna was a woman. Then he works for tesco in every job they've ever had going shelf stacker checkout, customer services, security guard, petrol attendant. Now he's a train driving qualified guard with a 2:1 (nearly a FIRST woo hoo) business degree??????????

!!!!!!? How blo ody old must he be? 50 odd?

I know I mostly lurk but some of the stuff I read on here is amazing.

Tozer

Takoda wrote: »

OK I'm confused now. First I thought dedna was a woman. Then he works for tesco in every job they've ever had going shelf stacker checkout, customer services, security guard, petrol attendant. Now he's a train driving qualified guard with a 2:1 (nearly a FIRST woo hoo) business degree??????????

!!!!!!? How blo ody old must he be? 50 odd?

I know I mostly lurk but some of the stuff I read on here is amazing.

:rotfl: :rotfl: :rotfl:

d.edna

For those that care about my career

I am 27, I started work in tesco at the age of 16, So know the departments well, I did my degree when I turned 18, did a year in industry last year, started my train driving training, Qualified 3 weeks ago, Started at a big TOC.

Happy now.

Takoda, are you really that obsessed boy?

sturll

d.edna wrote: »

For those that care about my career

I am 27, I started work in tesco at the age of 16, So know the departments well, I did my degree when I turned 18, did a year in industry last year, started my train driving training, Qualified 3 weeks ago, Started at a big TOC.

Happy now.

Takoda, are you really that obsessed boy?

You worked 2 year at Tesco - how can you know them well from over 10 years ago. You got a 2:1 in business (what was the degree?) at one of Britains top Universities, work for one year in Industry (which tbh could be absolutely anything) and now are a train driver. All the while you believe that a key rule of business is that 'if one customer doesn't buy it then someone else will'

Slightly far fetched i'd say. (i thanked you because if nothing else you're giving most of us a good laugh)

Nonetheless, if you're going to reply please hurry! Im going to Las Vegas shortly

sturll

Jakg wrote: »

Frankly - you are wrong. TV's can drop £250 when the manufacturer wants them gone fast and so the company buyers get a good deal and try to get it out the door before the new models come in, but on most hardware theres about 3% of profit actually made (although occasionally more on clearance models) when you consider things like the shop, wages etc - If you work that out you can see theres NO reason to chuck in free delivery and lose money, especially if the customer is quite rude and will probably just complain later anyway.

For example - the Acer 5920 (the 3GB RAM one) sells for around £400 on t'internet. PC World sell it for £450, then drop it to £399.99 for clearance - They actually buy them in for about £320 each but when you factor the money spent moving them around, the money spent taking returns, setting them up in-store, ones stolen, wages of people in the shop, the cost of the shop, advertising etc they make quite little, and that was a "high profit" laptop...

From experience, DSGi aren't *that* bad. I don't lie to customers, and the day I have to is the day I quit - but I do sell the PC Performance extended warranty, but I do so with a clear conscience as I usually only ever do the first month free (or better) and detail exactly how they can cancel if they wish so that they haven't "lost" anything, but at the same time there are some people with the old "comission mentality" who fleece customers and managers ignore their lieing sales pitches because they bring in lots of £...

EDIT - Curries pay around £16 for their £60 "deliver and install to stand" service, but at the same time standard policy is you don't give out free stuff with a flat sale...

EDIT #2 - They pay £16, but if they discount delivery by much more than about a tenner they get a phonecall asking exactly why they did so, and if they were to say "because the customer bought a TV on it's own" then they will get a bollocking...

Thank you for that information.

uganda

"For those that care about my career"

Er no, d.edna, we don't 'care' about it, we are sceptical about it. You keep using it to support your spurious arguments, so if we have doubts about it, then it fits in with the doubts many of us have about the truth you tell generally.

For all I know, you are telling the truth. But if I made a polite complaint at your customer service desk when you worked on one and you answered it by saying 'seriously, leave me alone and stop harrassing me!' 'Huh?' 'Eh righhhhhhhht' 'seriously, grow up' or any of the other brainless replies some of us have received from you when you have been defeated by our arguments, I would swiftly escalate the complaint and add another one. And if I became aware you were the driver of my train, I would either panic or get on the phone to my solicitor to make sure my affairs were in order.

d.edna

uganda wrote: »

"For those that care about my career"

Er no, d.edna, we don't 'care' about it, we are sceptical about it. You keep using it to support your spurious arguments, so if we have doubts about it, then it fits in with the doubts many of us have about the truth you tell generally.

For all I know, you are telling the truth. But if I made a polite complaint at your customer service desk when you worked on one and you answered it by saying 'seriously, leave me alone and stop harrassing me!' 'Huh?' 'Eh righhhhhhhht' 'seriously, grow up' or any of the other brainless replies some of us have received from you when you have been defeated by our arguments, I would swiftly escalate the complaint and add another one. And if I became aware you were the driver of my train, I would either panic or get on the phone to my solicitor to make sure my affairs were in order.

Shut up troll

smcaul

d.edna wrote: »

Shut up troll

Awwww, grouchy, have you missed your afternoon nap you poor little lamb.

d.edna

smcaul wrote: »

Awwww, grouchy, have you missed your afternoon nap you poor little lamb.

You misplaced a coupon? Calm down it was only worth 15p