Really cheap food...however

CAPTAINBLONDECHICK

Been meaning to place an order all week and now everything is out of stock :mad: .... typical!!

Greatgimp

CAPTAINBLONDECHICK wrote: »

Been meaning to place an order all week and now everything is out of stock :mad: .... typical!!

You're the lucky one!

sellercheckuk

Mrembo wrote: »

There is nothing wrong with the customer communication.Once your goods are dispatched you will receive the email from DHL and you can track the goods yourself.

If you don't like the way they communicate may I suggest you buy your cheaper goods elsewhere.

Dan is not doing any "favours" for you all he has to do is to ship the goods to you .He does not need to tell you when the goods are coming.You can find that for yourself.

"There is nothing wrong with the customer communication" ? OK, apart from...
a) The information given being inaccurate ("shipped within the next couple of days")
b) The 'promised' phone call being non-existent.

"If you don't like the way they communicate may I suggest you buy your cheaper goods elsewhere." - I have paid for goods that have not been supplied.
I am prepared to wait for delivery, but I want to be told the correct information (what is out of stock, what alternatives are available and what the longest time I can expect to wait is) in a reasonable time from when my payment was taken. That is 2 weeks ago.

"all he has to do is to ship the goods to you" - I agree, but he should do that in a 'reasonable' time after taking payment, or make a full refund, without being asked to do so.

"He does not need to tell you when the goods are coming.You can find that for yourself" - I agree, he does not 'have' to do anything, but as a customer I think he 'should'.
I cannot 'find out' for myself when the goods are coming UNLESS and UNTIL I am sent the notification by DHL and that will not be sent UNLESS and UNTIL 'Dan' makes the goods available to be shipped.

My point is that while I DO understand the situation and am NOT desperate to receive delivery, my SUGGESTION to Dan (Approved Foods) is that to achieve customer satisfaction, which will be to the benefit of his business, he needs to focus on proactive communication with his customers.
It's an internet / online (web site) purchase, with email confirmation, so the follow up communication should be by the same method.

Not keeping the customers informed and having more people to pack non-existent goods does not help the situation.

sellercheckuk

Mrembo wrote: »

If any item is out of stock you will be notified by email and refunded .

Is that a 'new' thing?
My order was placed on 17th January and I have NOT (yet) been "notified by email" of anything being out of stock and have NOT (yet) been "refunded".

laurenjade1402

its very strange, i received an order on monday which i'd ordered on the 12th January, received virtually everything that i had order and received a refund email on the day before it arrived for 1 item.
Placed another order on the 26th and today received a refund email for £3.00 but no dispatch notice for this one, also placed an order on the 26th for my mum and have heard nothing on this one. Can't quite work it out myself either.

wookie_2

sellercheckuk wrote: »

"There is nothing wrong with the customer communication" ? OK, apart from...
a) The information given being inaccurate ("shipped within the next couple of days")
b) The 'promised' phone call being non-existent.

"If you don't like the way they communicate may I suggest you buy your cheaper goods elsewhere." - I have paid for goods that have not been supplied.
I am prepared to wait for delivery, but I want to be told the correct information (what is out of stock, what alternatives are available and what the longest time I can expect to wait is) in a reasonable time from when my payment was taken. That is 2 weeks ago.

"all he has to do is to ship the goods to you" - I agree, but he should do that in a 'reasonable' time after taking payment, or make a full refund, without being asked to do so.

"He does not need to tell you when the goods are coming.You can find that for yourself" - I agree, he does not 'have' to do anything, but as a customer I think he 'should'.
I cannot 'find out' for myself when the goods are coming UNLESS and UNTIL I am sent the notification by DHL and that will not be sent UNLESS and UNTIL 'Dan' makes the goods available to be shipped.

My point is that while I DO understand the situation and am NOT desperate to receive delivery, my SUGGESTION to Dan (Approved Foods) is that to achieve customer satisfaction, which will be to the benefit of his business, he needs to focus on proactive communication with his customers.
It's an internet / online (web site) purchase, with email confirmation, so the follow up communication should be by the same method.

Not keeping the customers informed and having more people to pack non-existent goods does not help the situation.

Yawn yawn yawn ! I am so bored with all the moaning.

sellercheckuk

wookie wrote: »

Yawn yawn yawn ! I am so bored with all the moaning.

Please do come back when you've got something helpful to contribute.
As far as I can tell this isn't intended to be your personal playground.

wookie_2

sellercheckuk wrote: »

Please do come back when you've got something helpful to contribute.
As far as I can tell this isn't intended to be your personal playground.

It would seem that you just keep going over the same old rants on this thread. Just be patient with your order. It will come when AF dispatch it.

poet123

That comment is hardly a earth shattering revelation is it? Put the boot on the other foot,and imagine a customer was witholding payment till they got around to organising it,or paying those who invoiced last rather than first,can you see the correlation?

Orders should be processed in date order not in some random haphazard way.

sellercheckuk

wookie wrote: »

It would seem that you just keep going over the same old rants on this thread. Just be patient with your order. It will come when AF dispatch it.

"It would seem that you just keep going over the same old rants on this thread"
I have replied to responses, that's all. You can ignore anything that bores you.

"Just be patient with your order. It will come when AF dispatch it."
If that is/was the suggestion from the supplier, in my opinion it would not be the best solution in the interests of continued 'success' as a business.
How long it is reasonable to be patient without ANY information being provided will vary according to the individual customer.