ICE SAVE - 2nd E Mail Received

grnglide

NonGeographicalMan wrote: »

Oh by the way I got the second email at 6pm last night but predictably the incompetents on the FSCS compensation line couldn't tell me from what bank they were going to be paying the money across or why the transaction was not happening under the same day Fastpay BACS system given that Barclays (where Icesave paid their funds from and to depositors) and Natwest (where I have my bank account) both use the Fastpay system.

Fastpay is a separate system from BACS, is generally used for home banking (not convinced that it available for volume business transactions (prepared to be corrected on this)), is limited in the value of a single payment which varies from bank to bank and, crucially, all banks / accounts cannot accept fastpay payments.

We could have waited for another six weeks or so for them to develop a fastpay interface. I, personally, would not trust such an interface designed, developed and tested in that time.

It is ulikely that the "compensation" comes from the account at the bank / account that IceSave used. The money is coming from FSCS - I would expect it to be a separate holding account.

dwileflunker

NonGeographicalMan wrote: »

You are quite clearly a troublesome troll yourself who cannot possibly actually be working in the IT department at Newcastle Building Society. Below is an Icesave email of 19th January 2007 sent by hearfrom on their behalf as were all of Icesave's emails:-

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What the Hell are you lot rabbiting on about? I suggest you log off and go to bed and leave the rest of us to enjoy ourselves!

tr98

Re: the 3rd (confirmation) email.

1/ Do you get this email for each of your accounts?
2/ How long did this email take to arrive?

I initiated claims for 2 people at home, who have 3 accounts between them. 24 hours later only one confirmation email has appeared (I've already checked the spam filters).

McSaver

Claims completed for me - Just gotta sit back and wait for cash

renard_2

crazyjimmy wrote: »

2nd email recieved, tried to log into icesave website,

after entering user id and password as usual, prompted to enter some of memorable details,

and after doing that, just returns to screen asking to enter user id and password. Again and again and again!!!!

Quality system.

Have you tried "Reset Password" (or whatever it says, I have forgotten exactly)?

I did this when I kept getting shoved about like you and it worked.

grnglide

NonGeographicalMan wrote: »

Surely my comment that the system is temporarily not working covered that point. As we know IT staff do tend to go home at night....................

The company I work for has IT operations and first line support staff working 24 x 7 x 52 including all bank holidays. Second and third line staff are on 24 x 7 x 52 call out.

Only the development staff go home at night but not all the time.

Things go wrong when people are there!

The changes to the IceSave system have been done in a remarkable time. The project I work in wouldnt have dreamt of risking destablising any IT system in such a short period. They couldnt have done full testing - business test, technical test, regression test, volume test, operational acceptance test. This is what real, robust IT takes. Not quick but it does work.

NonGeographicalMan

tr98 wrote: »

Re: the 3rd (confirmation) email.

1/ Do you get this email for each of your accounts?
2/ How long did this email take to arrive?

I initiated claims for 2 people at home, who have 3 accounts between them. 24 hours later only one confirmation email has appeared (I've already checked the spam filters).

I only had the one Icesave account and the amount in it was less than the original £35,000 compensation limit (although only by a thousand pounds after interest was added) so I therefore feel entitled to make the point regarding denial of interest.

The third confirmation email arrived in my case only four hours and 10 minutes after I had been through the Claim process on the Icesave website.

dwileflunker

grnglide wrote: »

The company I work for has IT operations and first line support staff working 24 x 7 x 52 including all bank holidays. Second and third line staff are on 24 x 7 x 52 call out.

Only the development staff go home at night but not all the time.

Things go wrong when people are there!

The changes to the IceSave system have been done in a remarkable time. The project I work in wouldnt have dreamt of risking destablising any IT system in such a short period. They couldnt have done full testing - business test, technical test, regression test, volume test, operational acceptance test. This is what real, robust IT takes. Not quick but it does work.

Boring !!!

grnglide

NonGeographicalMan wrote: »

You are quite clearly a troublesome troll yourself who cannot possibly actually be working in the IT department at Newcastle Building Society. Below is an Icesave email of 19th January 2007 sent by hearfrom on their behalf as were all of Icesave's emails.

Highford Solutions Ltd is the actual marketing company behind its hearfrom mass spam emailing brand.(see www.hearfrom.com and www.highford.com) and you will note that both names are clearly shown in the email header.

I quite clearly stated that I dont work for Newcastle Building Society.

Only the mass mailing of interest changes etc come from hearfrom.com. Individual ones acknowledging account opening etc came from newcastle.co.uk if you examine the message headers.

dwileflunker

grnglide wrote: »

I quite clearly stated that I dont work for Newcastle Building Society.

Only the mass mailing of interest changes etc come from hearfrom.com. Individual ones acknowledging account opening etc came from newcastle.co.uk if you examine the message headers.

Still Boring !!!