ICE SAVE - 2nd E Mail Received

dwileflunker

[ I doff my cap to the folks at FSCS :beer:[/quote]
You're a bit too servile for my liking. They're only doing what they agreed to do.

NonGeographicalMan

isofa wrote: »

Well, why not set-up rules instead? To dump these promotional emails out to a separate folder, then set-up a new rule for @fscs.org.uk to ensure it's moved to the in-box (rather than a spam folder), and perhaps coloured red, also add "Stop processing more rules" to this rule, in case a spam rule later on wants to grab it and move it again.

Unfortunately the third email confirming that your compensation payment is now to be made comes from the email address "FSCS@SAVINGS.ICESAVE.CO.UK" so you also need to whitelist this email address too.

Once again Newcastle Building Society fails to do things either consistently or rationally.:mad:

McSaver

2nd E-mail Recieved 16:36 - 14th November

Surname Begins with Mc. Easy Access, Fixed Bond and ISA.

crazyjimmy

2nd email recieved, tried to log into icesave website,

after entering user id and password as usual, prompted to enter some of memorable details,

and after doing that, just returns to screen asking to enter user id and password. Again and again and again!!!!

Quality system.

dwileflunker

NonGeographicalMan wrote: »

Unfortunately the third email confirming that your compensation payment is now to be made comes from the email address "FSCS@SAVINGS.ICESAVE.CO.UK" so you also need to whitelist this email address too.

Once again Newcastle Building Society fails to do things either consistently or rationally.:mad:

Not sure that anything at the moment from Icesave should be classed as whitelist, or as us non techies know it as spam. We need all the info that we can get at the moment, but then perhaps you know something that us lesser mortals don't.

grnglide

NonGeographicalMan wrote: »

I wouldn't thank them when their complacent use of mass email spam house www.hearfrom.com resulted in 50% of the initial emails not reaching people because they were classed as spam. Also I wouldn't thank this motley crew who previously claimed if you opened several different accounts with Icesave then each one was protected up to £35,000.

Also why thank this bunch of cowboys who have kept some investors waiting a month longer than others for their money but with no compensating interest during the extra month they are kept waiting. Not to mention that no one in the "Instant Accesss" (haha) Icesave account has had any interest since Oct 7th while the staff at Nationwide Building Society have all been getting paid their full salaries.:mad:

I know I shouldnt bite at your persistent trolling, however

IceSave used the newcastle.co.uk mail system to send their emails. Presumably someone (FSCS?) decided to use hearfrom.com.

Newcastle Building Society IT (Information Technology = Computer Department) have never, to my knowledge, claimed that the first £35,000 of each account account was protected. The IceSave call centre may have done. This is located in Wallsend so I assume it was shared with Newcastle Building Society but I wouldnt like to guess who actually operated it. I work in IT (not Newcastle Building Society!) and I know that this is nothing with the call centre!

The FSCS rules quite clearly state that interest is paid up to the date of default and that fixed term deposits have the choice of "have the money now" or wait till the maturity date. Unfare - yes it is - is N/C BS responsible for this - dont be stupid.

And if you are employed presumably you have been paid your full salary during this period.

FSCS has up to three months to refund the money (and longer if there are special grounds) - they set up a deal that was much better than that.

The Government could have chosen to ensure that "no IceSave depositors will lose any money" as the Chancellor stated but they have not. That is unfair, they have been economical with the truth - blame the political masters not the people who implement the decisions.

No amount of complaining will get the Civil Service policy people and the Chancellor to change their minds now - I have have seen the way they work - logic and fairness are at the bottom of the pile.

NonGeographicalMan

crazyjimmy wrote: »

after entering user id and password as usual, prompted to enter some of memorable details,

and after doing that, just returns to screen asking to enter user id and password. Again and again and again!!!!

Either the system is temporarily not working or you have entered the wrong memorable details.

dwileflunker

NonGeographicalMan wrote: »

Either the system is temporarily not working or you have entered the wrong memorable details.

Funny that I am experiencing exactly the same problem, but you obviously know everything so we must all be wrong!

NonGeographicalMan

grnglide wrote: »

IceSave used the newcastle.co.uk mail system to send their emails. Presumably someone (FSCS?) decided to use hearfrom.com.

You are quite clearly a troublesome troll yourself who cannot possibly actually be working in the IT department at Newcastle Building Society. Below is an Icesave email of 19th January 2007 sent by hearfrom on their behalf as were all of Icesave's emails.

Highford Solutions Ltd is the actual marketing company behind its hearfrom mass spam emailing brand.(see www.hearfrom.com and www.highford.com) and you will note that both names are clearly shown in the email header.

---

Original Message

---

From: - Fri, 19 Jan 2007 20:11:36
X-Mozilla-Status: 0001X-Mozilla-Status2: 00000000X-Mozilla-Keys:
Envelope-to: [EMAIL="XX@XXXXXX.PLUS.COMD"]XX@XXXXXX.PLUS.COM[/EMAIL]
Delivery-date: Fri, 19 Jan 2007 19:18:34 +0000
Received: from pih-mxcore18.plus.net ([212.159.14.232]) by fhw-sunmxcore08.plus.net with esmtp (PlusNet MXCore v2.00)
id 1H7zFy-00061X-5J for [EMAIL="XX@XXXXXX.PLUS.COM"]XX@XXXXXX.PLUS.COM[/EMAIL];
Fri, 19 Jan 2007 19:18:34 +0000Received: from mail.highford.com ([213.210.16.63]) by pih-mxcore18.plus.net with esmtp (PlusNet MXCore v2.00) id 1H7zFv-0005TN-Nz for [EMAIL="XX@XXXXXX.PLUS.COMD"]XX@XXXXXX.PLUS.COM[/EMAIL];
Fri, 19 Jan 2007 19:18:31 +0000Received: from localhost.localdomain (localhost [127.0.0.1]) by mail.highford.com (Postfix) with ESMTP id 6B6D99435C for <[EMAIL="XX&#64;XXXXXX.PLUS.COMD"]XX@XXXXXX.PLUS.COM[/EMAIL]>; Fri, 19 Jan 2007 19:18:31 +0000 (GMT)Date: Fri, 19 Jan 2007 19:16:02 +0000 +0000To: Mr Bloggs <XX@XXXXXX.PLUS.COM>From: icesave savings <customerservice@savings.icesave.co.uk>Reply-To: [EMAIL="customerservice&#64;savings.icesave.co.ukSu"]customerservice@savings.icesave.co.ukSu[/EMAIL]bject: Rate Change NewMessage-ID: <PK8wgagp+t/OwIc6biZkFQ@hearfrom.com>X-Priority: 3X-Mailer: perlsend_1_2_2_hearfromMIME-Version: 1.0Content-Type: text/html; charset=ISO-8859-1Content-Transfer-Encoding: 8bitX-NAS-BWL: No match found for 'customerservice@savings.icesave.co.uk' (1482 addresses, 0 domains)X-NAS-Language: EnglishX-NAS-Bayes: #0: 7.36627E-293; #1: 1X-NAS-Classification: 0X-NAS-MessageID: 8433X-NAS-Validation: {D49DCE9C-E91F-41CD-B7E0-BAA765385288}

Rate Change New [FONT=Helvetica,Arial,sans-serif] [FONT=Helvetica,Arial,sans-serif]

Dear Mr XXXXXXX,

Icesave Interest Rate Increases to 5.70% AER

With effect from Friday 19th January the interest rate on your Easy Access account will increase by 0.25% from 5.45%AER¹ to 5.70% AER¹

Dont forget - your interest rate is guaranteed to be consistently competitive. We promise it will match or better the Bank of England Base Rate until at least October 2011.

Make sure you are making the most of this great rate!

Did you know you can save regularly to your Icesave account as well as making one-off deposits?

To set up a regular savings transfer simply log onto your Icesave account and follow our step by step guide. Simply select:

Make a Transaction.
Choose the nominated account you wish to move money from.
Choose the amount you would like to transfer on a regular basis, e.g. £200.
Choose the frequency you would like this transfer to occur on, e.g. monthly.
Choose how many times you would like this transfer to take place (up to 100), e.g. if you would like to save monthly for 2 years then you would choose 24 times.
Click continue
Choose the Icesave account you would like the regular transfer made to.
Choose when you would like the regular transfer to credit your Icesave account.
Click continue.
Double check the details you have submitted.
Click continue.

Thats it - now just sit back and watch your savings grow. And dont forget if your savings needs change, you can stop or change this regular transfer whenever you want.

Got a question you cant answer?

Weve recently updated the Help pages on our website. If you havent seen them just click here and take a look.


Yours sincerely

Simon Healy
Head of Savings[/FONT]


Important information
[FONT=Helvetica,Arial,sans-serif]
1.Gross p.a. is the rate of interest payable to eligible non-tax payers, without the deduction of lower rate tax.

2.AER stands for Annual Equivalent Rate and illustrates what the interest would be if interest was paid and compounded once each year. 5.70% gross p.a. / AER¹ is the rate payable when interest is paid annually. 5.56% gross p.a. / 5.70% AER is the rate payable when interest is paid monthly.

www.icesave.co.uk

You should keep your password secret and secure. If you think that someone else may know it, please contact us on 0845 605 6050 and we will change it for you immediately.

For your security, please do not include any personal or account information in an email to us. We will never ask you to provide this information to us in an email.

E-mail: [EMAIL="customerservice&#64;savings.icesave.co.uk"]customerservice@savings.icesave.co.uk[/EMAIL]

Icesave documentation is available in Braille, large print and audio versions.

This message (including any attachments) is confidential and may be privileged. If you have received it by mistake please notify the sender by return e-mail and delete this message from your system. Any unauthorised use or dissemination of this message in whole or in part is strictly prohibited. Please note that e-mails are susceptible to change. LANDSBANKI ISLANDS h.f (including its group companies) shall not be liable for the improper or incomplete transmission of the information contained in this communication nor for any delay in its receipt or damage to your system. LANDSBANKI ISLANDS h.f (or its group companies) does not guarantee that the integrity of this communication has been maintained nor that this communication is free of viruses, interceptions or interference.

Icesave is a trading style of Landsbanki Islands hf, incorporated in Iceland (id. no. 540291-2259), whose registered address is Austurstraeti 11, 155 Reykjavik, Iceland. Registered in the UK under Company Number FC26112 at Beaufort House, 15 Botolph Street, London, EC3A 7QR.

Landsbanki Islands hf. is Authorised by Fjarmalaeftirlitid in Iceland and the Financial Services Authority and is Regulated by the Financial Services Authority for the conduct of UK business: FRN: 207250.

Landsbanki sub scribes to the Banking Code. [/FONT]

© 2007 Icesave. All rights reserved. This email has been sent to [EMAIL="XX&#64;XXXXXX.PLUS.COM"]XX@XXXXXX.PLUS.COM[/EMAIL]. Please remove me from future email correspondance. Delivered by www.HearFrom.com for Icesave.
[/FONT]

NonGeographicalMan

dwileflunker wrote: »

Funny that I am experiencing exactly the same problem, but you obviously know everything so we must all be wrong!

Surely my comment that the system is temporarily not working covered that point. As we know IT staff do tend to go home at night....................