Camshaft snap after 24,000 miles 05 reg

asbokid

andy111 wrote: »

Maddie, it's a well known fault and Vauxhall only offer to contribute 60% of cost.

You might like to start here and contact the person near the end of the thread who gives his/her email address.
http://www.honestjohn.co.uk/forum/post/index.htm?f=2&t=69027

That's a great thread over at Honest John's!

It's worth noting how that thread is now infested by PR goons for General Motors.. Corporate shills, perception management operatives... call them what you will..

So, unusually, the camshaft in those models of Vauxhall are hollow rather than solid... but the goons claim that the hollow shaft is actually just as strong as a solid shaft.. No, honest, it is! And, erm, how suddenly the question of the shaft's strength revolves around Einstein's theory!

And the official Vauxhall reason for the shaft snapping is, erm, because the driver didn't use the right grade of oil, or filter (which naturally must only ever be Vauxhall's own brand)..

Or the owner didn't change the oil regularly enough (and naturally, he must show his service stamps from a Vauxhall dealership to prove that the oil was regularly changed)..

Or that he let the oil level drop too low (even if "too low" actually means above the minimum level of 2.5 litres!)

Notice how much effort the shills are expending in trying to silence the reports from independent garages which show that on inspection, the bolts on the bearing caps were found to have worked loose, and how this may have caused the shaft to vibrate and snap..

"You can't make this conclusion... Although you have an interesting piece of evidence, finding the bolts to be loose does not identify the root cause of the problem..You are nowhere near finding the root cause for this failure. "

Notice how one shill claims to have nothing to do with Vauxhall..

"Do you work for Vauxhall?", the shill is pointedly asked..

"No, I don't", he replies.. and doubtless true in the strictest sense...He will work for a PR company which has Vauxhall as its client..

"I am interested to find out what the root cause of the problem is from the point of view of my own technical curiosity"

But then the shill is suddenly an authority on the British Standards for fatigue resistance and structure strength, and on the design and manufacturing processes of Vauxhall's camshafts over the last thirty years!!

MaddieClara

Hi all,

Just wanted to update you. Vauxhall have offered a 'goodwill' gesture of 40% off total bill. However, I said I wasn't happy with this and that I would write to HQ, particularly as Vauxhall stated that they accepted it was a manufacturer defect.

However, just spoken to Consumer Direct and they have been extremely helpful and told me that as I bought the car from new under a HP agreement, I can pursue payment of the remaining 60% with the HP company as they 'bought' the car from Vauxhall to sell to me. The relevant legislation is the 'Supply of Goods (implied Terms) Act 1973' and there is even a letter draft on their website (Consumer Direct - make a complaint in writing - HP)

I am going to pursue the HP company and will let you know how I get on.

Word of warning, I have asked Vauxhall to commence repairs on my vehicle. Consumer Direct have advised that I should get them to put in writing the exact fault and break down of costs etc and photograph / keep damaged parts as proof should it be needed.:T

Pssst

Hollow camshaft? ROTFL.

aliregan

asbokid wrote: »

That's a great thread over at Honest John's!

It's worth noting how that thread is now infested by PR goons for General Motors.. Corporate shills, perception management operatives... call them what you will..

So, unusually, the camshaft in those models of Vauxhall are hollow rather than solid... but the goons claim that the hollow shaft is actually just as strong as a solid shaft.. No, honest, it is! And, erm, how suddenly the question of the shaft's strength revolves around Einstein's theory!

And the official Vauxhall reason for the shaft snapping is, erm, because the driver didn't use the right grade of oil, or filter (which naturally must only ever be Vauxhall's own brand)..

Or the owner didn't change the oil regularly enough (and naturally, he must show his service stamps from a Vauxhall dealership to prove that the oil was regularly changed)..

Or that he let the oil level drop too low (even if "too low" actually means above the minimum level of 2.5 litres!)

Notice how much effort the shills are expending in trying to silence the reports from independent garages which show that on inspection, the bolts on the bearing caps were found to have worked loose, and how this may have caused the shaft to vibrate and snap..

"You can't make this conclusion... Although you have an interesting piece of evidence, finding the bolts to be loose does not identify the root cause of the problem..You are nowhere near finding the root cause for this failure. "

Notice how one shill claims to have nothing to do with Vauxhall..

"Do you work for Vauxhall?", the shill is pointedly asked..

"No, I don't", he replies.. and doubtless true in the strictest sense...He will work for a PR company which has Vauxhall as its client..

"I am interested to find out what the root cause of the problem is from the point of view of my own technical curiosity"

But then the shill is suddenly an authority on the British Standards for fatigue resistance and structure strength, and on the design and manufacturing processes of Vauxhall's camshafts over the last thirty years!!

Both my camshafts snapped. Repair costs £1,650. I have a box full of all the old parts that were removed. Determined to fight Vauxhall to the death. They will not pay anything towards this. '55 plate, 33k. Any suggestions where I can take the parts to be inspected please?

Sirbendy

look on https://www.vxon.co.uk and https://www.migweb.co.uk - they're very helpful (Vauxhall owners forums)

imac2402

The same thing happened to me , 55 plate Corsa 1.2 Twinport less than 35,000 miles, Camshaft snapped. First of all, if you bought it from a Vauxhall dealer and it's on finance, follow these points,

1. Contact the finance company straight away by telephone and in writing. ( It's still their car until you've paid for it )

2. Contact Consumer Direct ( Trading Standards),08454040506 they will give you a reference number, keep it you might just need them, and they are very interested in this case. Click on their website you need template no.9 print it off and fill it in and send it with your letter to the finance company, it explains your rights as a consumer and the necessary legistlation to protect you, as the consumer.

3. Contact Vauxhall Customer Care 01582 427 200, be absolutely sure, they know it's a fault.

Vauxhall MUST send someone out to inspect the vehicle to assess the fault.

Make sure you have had the car serviced since you bought it and it's up to date, otherwise forget it, they tried it with me but, prior to me buying it, and serviced by the dealer 1 week before i bought it, the service booklet showed that it was 6 months late, NOT your problem. It's then the dealers fault for selling you a car that wasn't serviced properly, make sure you check this first !
It took me 4 weeks from start to finish, but Vauxhall contibuted 70% towards the repair and it cost me £120.00.

Keep going, they know it's a fault. Good Luck

ukjoel

Its funny how few of these claims go down the small claims court.
Have worked with several manufacturers and dont remember them ever defending a customer complaint issue in court.

Because of the massive parts markup and the extortionate labour rate even when they offer 50% they are offering nothing.

Parts mark up is anywhere between 30% and 400%.
Retail labour rate is £120 an hour but warranty labour rate is £35.


So A part that costs you £700 and needs 5 hours book time to fit at another £600 means a £1300 job.

Actual part cost to them is maybe £200 if that and labour cost is £175.

So they charge you 50% or £650 they are still making best part of £300 on a fault that was down to their bad design in the first place.

The sad thing is that its low milage drivers that suffer here every day. Instead of a 3 year 60k warranty WHICHEVER COMES FIRST they should offer the same 3 year 60k or WHICHEVER COMES LAST warranty.

I think low milage drivers would be happy paying to use main dealers for servicing if this meant this allowed this to happen.

cyclonebri1

hewhoisnotintheknow wrote: »

hmm is it still under warranty

It's 5 and a 1/2 years old

forgotmyname

And the problem occured almost 2 years ago, I think they would have got it sorted one way or another by now LOL

Previous post was over 1 year ago LOL

cyclonebri1

forgotmyname wrote: »

And the problem occured almost 2 years ago, I think they would have got it sorted one way or another by now LOL

Previous post was over 1 year ago LOL

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