Anyone know where i stand with my faulty plasma?

Empty_pockets

uktyler wrote: »

How long before the police turn up?

2 or 3 days maybe....


There is a difference huge between compensation culture and being taken advantage of.

oscardog

Is sad to see this descend into an row about how individuals interpret laws and details.

Why do we not all just wait until the OP has asked Emp Dir to solve the problem and see what they say? They may offer him the world / a solid guarantee of repair time / a loan TV or none of the above but there is no point guessing.

Sit back and relax.

penrhyn

On a slightly different tack, I always thought that faulty plasma displays could not be repaired. I guess a replacement is the only option, question being whether ED will honour the warranty.

marleyboy

uktyler wrote: »

So instead of borrowing a TV, and getting theirs repaired, the OP writes letters, waits weeks and then takes court action?

I would borrow a TV and let them repair the plasma, lots of people on here seem to want to make life difficult for themselves, rather than easier.



So when the shop staff refuse you, as they don't have the authority to do it, you will force your way pas them to the till?

How long before the police turn up?

Common sense seems to have gone out of the window in modern compensation culture Britain.

I would agree with you in hindsight, should you actually offer any common sense other than "borrow a mates telly", don't write any letters, Effectively the OP is asking the company if she can "borrow" a telly until its fixed. Why you see that as an issue, other than feebly trying to be objective for the sake of argument, which I am beginning to suspect,...unless of course you have anything more constructive to offer, I would advise you not to judge people who seek advice or offer it, reply with likewise structured advice, and less of the mud slinging.

uktyler

marleyboy wrote: »

... and less of the mud slinging.

Mudslinging, who's mudslinging?

The advice I offered was a quick fix, which is what the OP needs, as his TV is unwatchable, and is used as a computer monitor, and the whole families source of entertainment.

ricflairandy wrote: »

I jsut want to put my foot through it whenever i watch it now. What sickens me is the fact that the tv is probably worth less than half what i paid for it under 2 years ago, but that i can live with.

I've got a feeling putting your foot through it will invalidate the warranty.

All of the other suggestions will take time, I assumed time was of the essence.

uktyler

Empty_pockets wrote: »

2 or 3 days maybe....


There is a difference huge between compensation culture and being taken advantage of.

So where you live someone can push past a store worker, help themselves to £1100 from the till and the police take two to three days to turn up?

And I thought I lived in a rough area!

uktyler

marleyboy wrote: »

Your catching on Although the suggestion was failing a replacemnt, to demand a refund, not take court action, if they refuse to refund, replace or repair,....I would take them court yes.

I don't think you would get very far, and neither do consumer direct:

Unfortunately the Sale of Goods Act 1979 does not make provision for loan televisions or other goods where ones purchased by consumers become defective. Although any repair should be carried out within a reasonable period; a typical period could be up to 4 weeks. If this was to be exceeded then a consumer would be seeking a replacement but this would be through the retailer from whom they purchased the goods .

So are consumer direct wrong?

marleyboy

uktyler wrote: »

So where you live someone can push past a store worker, help themselves to £1100 from the till and the police take two to three days to turn up?

And I thought I lived in a rough area!

So where you live its perfectly acceptable to pay £1100 to a tiller for an unworking product, so long as it gets fixed within a "reasonable" period of time, lets say (3-4 weeks), on a recommendation that you can "borrow" such workable equivalents from a good friend, at least til its repaired?

Seems a bit far fetched I agree! bear any resemblance?

Any products of past that I have bought that turned out to be faulty, I must be extremely fortunate that such items were replaced, i.e. I'm not prepared to pay for faulty goods or for goods that have been previously repaired. Nor am I likely to buy such items that I may have to wait 3-4 weeks to appreciate. Even less chance that I am prepared to pay for a product that's going to need repairing within 3-4 weeks time.

If that in some way makes me criminal minded, intent on some bizarre connection that im involving myself in stealing £1100 from a till on the off chance that it takes 3 days for the police to act on it....Well just call that Elementary dear Watson.

deanos

Red speckles on a LG Plasma is a very common fault , if you google you will some people have had some success resetting the TV have you tried this ?

"Just turn off the TV, unplug it, then hold the power button down for 30+ seconds, then plug back in"

d.edna

deanos wrote: »

Red speckles on a LG Plasma is a very common fault , if you google you will some people have had some success resetting the TV have you tried this ?

You see, this is what I do before calling up for an engineer quick search on google see if theres a quick fix.