Anyone know where i stand with my faulty plasma?

uktyler

Tozer wrote: »

(a)repair or, as the case may be, replace the goods within a reasonable time but without causing significant inconvenience to the buyer;
(b)bear any necessary costs incurred in doing so (including in particular the cost of any labour, materials or postage).

Is going without a television for a few weeks "causing significant inconvenience"?

I don't believe it is, although the OP seems to think so.

gaz_jones

I know if I didnt have a tv for 4 weeks (or 8 as others seem to take apparanlty) it'd be a major inconvenience to me. I use my tv as a tv and a computer screen. I wouldnt be able to access my pc for 4-8 weeks therefore meaning I couldnt work.

I also wouldnt like not seeing the news etc.... Normally i either catch the 6 o'clock news or read the bbc website. Without my tv i could do neither.

Plus the fact that going 4-8 weeks without watching tv is a long time if your used to watching half hour every day or so. Even if you dont watch it everyday not having one for 4 weeks you are definitely going to notice. Not to mention eh spent £1100 on it so you expect it to last atleast 5 years.....ATLEAST.

ricflairandy

gaz_jones wrote: »

I know if I didnt have a tv for 4 weeks (or 8 as others seem to take apparanlty) it'd be a major inconvenience to me. I use my tv as a tv and a computer screen. I wouldnt be able to access my pc for 4-8 weeks therefore meaning I couldnt work.

I also wouldnt like not seeing the news etc.... Normally i either catch the 6 o'clock news or read the bbc website. Without my tv i could do neither.

Plus the fact that going 4-8 weeks without watching tv is a long time if your used to watching half hour every day or so. Even if you dont watch it everyday not having one for 4 weeks you are definitely going to notice. Not to mention eh spent £1100 on it so you expect it to last atleast 5 years.....ATLEAST.

Thanks, im amazed that some pople throw around the "cant you do without a tv" comment.
I also use mine for my pc, work and none work realated. When you add in the kids , game consoles and the wife who is at home minding the youngest. Its a major inconvenience for the whole family. Its the only tv we have.

Tozer

uktyler wrote: »

Is going without a television for a few weeks "causing significant inconvenience"?

I don't believe it is, although the OP seems to think so.

You asked for the legislation and I provided it.

Approximately 4 weeks without a product would be unreasonable in my view. As others have said, TVs are prime forms of receiving information.

marleyboy

I think its reasonable under the circumstances to at least be entitled to have a product you have paid for, whilst under repair, to be reconvened at least in some form of temporary replacement. If my brand new car breaks down, am I not entitled to a courtesy car until it is repaired for example?

uktyler

Tozer wrote: »

Approximately 4 weeks without a product would be unreasonable in my view. As others have said, TVs are prime forms of receiving information.

But will Empire Direct view the loss of the TV for four weeks as "causing significant inconvenience"?

d.edna

uktyler wrote: »

But will Empire Direct view the loss of the TV for four weeks as "causing significant inconvenience"?

no it wouldn't

Rowan1946

uktyler wrote: »

But will Empire Direct view the loss of the TV for four weeks as "causing significant inconvenience"?

Yes I defiantly would, especially if you are paying Sky every month for premium channels, would they refund you the month because you don’t have a TV to watch it on, don’t think so, a week without a TV would be a major inconvenience.

Tozer

uktyler wrote: »

But will Empire Direct view the loss of the TV for four weeks as "causing significant inconvenience"?

Don't think it is down to what they think but what the position at law would be.

d.edna

Could you not borrow a TV?