PPI Reclaiming discussion Part III

maxdp

boo34 wrote: »

hi its been 9weeks today since i sent of the first letter about ppi miss sold to my oh,i rang the rbs today to see how its going only to be told its going to take a nother 2weeks for the lady sorting it to get paper work back from the calculations team(they have had 3weeks), that takes it to the 19th jan. then onother week for her to send out letter to us .what shall i do is there any way i can get them to shift it or are they fobbing me of,help please its doing me head in.i dont no what to do next.thank you.

Hi Boo

The companies are allowed 8 weeks to get back to you. You could now take this to the FOS.

May I advice that you write to them again, giving them 1 further week and tell them that you are then sending it to the FOS. Send your letter Recorded so that they have to sign for it. They if you do not hear back download the letter from FOS website and send your complaint in to them.

If you need any further help come back and let us know.;)

di3004

dancingphil wrote: »

dreamer33 wrote: »

You're such a tripper, but I do love to see somone happy and excited

Me too.....:D , I love to see someone on top form.....:j :j x

boo34

thank you all so much you are great people,i do read these pages every day and i think you all do great things for people like myself and others.you no who you are.

di3004

boo34 wrote: »

thank you all so much you are great people,i do read these pages every day and i think you all do great things for people like myself and others.you no who you are.

With pleasure hun.;)

Just keep at them hun, you will get there.:beer:

Let us know how you get on, thanks hun.

Di
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bannisterbadback

di3004 wrote: »

Hi there

You are entitled to take your complaint to the financial ombudsman service if the 8 weeks have gone by, some companies use these extra times for stalling tactics.

To complain to the FOS you can either download a complaint form from their site, or ring them in order for them to send you one in the post.
http://www.financial-ombudsman.org.uk/consumer/complaints.htm

Has the company suggested the FOS to you yet hun?

If you decide to want to now complain to the FOS, I would also write to finance company and enclose a copy of your complaint form, tell them you feel you have waited too long for this investigation to complete and have enclosed a copy of the complaint form sent to the Financial ombudsman service, this way they can still reconsider and it has been known to nudge them on a bit with a successful response, hopefully it may be the same for you as well, but to me if the 8 weeks have gone by and you have already given them extra time, then enough is enough.

Enclose all copies of correspondence with the complaint form for the FOS.

Good luck and if you require further help here just give us a yell, please keep us posted, cheers.;)

Di
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Hi,

thanks for the reply! It'll be 9 weeks this thursday since i first sent the letter off. They haven't mentioned the FOS to me but if i haven't heard anything by the end of this week, i'll be sending off the second template letter. Shortly followed by a letter to the FOS. Will keep you posted. Thanks again!!

di3004

bannisterbadback wrote: »

Hi,

thanks for the reply! It'll be 9 weeks this thursday since i first sent the letter off. They haven't mentioned the FOS to me but if i haven't heard anything by the end of this week, i'll be sending off the second template letter. Shortly followed by a letter to the FOS. Will keep you posted. Thanks again!!

Good luck with this then hun, hope your successful here in hearing from them and winning your money back.

You do know though don't you that if you don't hear from them at all you can still take to the FOS?;)

Keep us posted, fingers crossed.
Di
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dreamer33

Found you maxdp added you

leanne-74

Had final reply from Lloyds TSB after 2 letters sent advising as we are unable to reach an agreement ive to go to the FOS! Which i am now doing. They will regret it as i have a feeling i am within my rights asking for a refund! Fingers crossed. I see some epople are having trouble with Lloyds x

dreamer33

leanne-74 wrote: »

Had final reply from Lloyds TSB after 2 letters sent advising as we are unable to reach an agreement ive to go to the FOS! Which i am now doing. They will regret it as i have a feeling i am within my rights asking for a refund! Fingers crossed. I see some epople are having trouble with Lloyds x

Good luck with this.

At least its going to be with FOS now.

di3004

leanne-74 wrote: »

Had final reply from Lloyds TSB after 2 letters sent advising as we are unable to reach an agreement ive to go to the FOS! Which i am now doing. They will regret it as i have a feeling i am within my rights asking for a refund! Fingers crossed. I see some epople are having trouble with Lloyds x

Hiya Leanne

Lloyds are not the easiest of these companies but there have also been some successes, especially if this goes to the FOS.

Mine is regarding a credit card PPI and mine has now been moved on from the adjudicator to the actual ombudsman himself, as LLoyds did not agree to uphold my complaint.
However, there are still loads of successful endings to these, so keep at them.

You can download a form from the FOS site here
http://www.financial-ombudsman.org.uk/consumer/complaints.htm

Or you can ring them in order for them to send you one through the post, remember to also enclose all copies of correspondence and of the final letter from LLoyds with the form.

Good luck hun and please keep us posted, cheers.;)

Di
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