PPI Reclaiming discussion Part III

zebedee70

Thanks Di - I'll go the SAR route first - a couple of extra questions )

Would there be an obvious address for HSBC to send this to (assume somewhere with Customer Services?)

If a bank's records don't go back as far as the original sign up form (let's say, for example, that it's 10 years ago) - do they, or the ombudsman, normally fall on the side of the consumer if they can't prove they sold the policy appropriately?

Lastly, in respect of the other credit cards I've had - if I chose to pursue a claim, assume I would need to send a SAR letter to each individual company concerned?

Many thanks - a huge help already!!

pinknico

booi666 wrote: »

Well hello there sex on legs:rotfl:

It seems i have the same paper work as you got:rolleyes:

Why are they being so dumb:mad:

It was a straight forward request about 1 account thats all:mad:

Ad chill oh god my wifes gunna get it big style now:eek:

Have you been looking through MY shower window:eek:

booi666

di3004 wrote: »

Boo regarding the SAR's as you can see our Pinknico have posted the direct tel number for you, the other that I posted may come in handy in the future for you.;)

Thanks gorgeous,

I just tried ringing them but they shut at 6, bloody part timers:eek:

No wonder this countries in a mess finishing at 6:rotfl:

booi666

pinknico wrote: »

Have you been looking through MY shower window:eek:

im your window cleaner,:eek:

And i could be your ppi lover:rotfl:

booi666

pinknico wrote: »

Ok Boo I have a phone number 0121 214 5755 ,SARS Team

I just tried em pink,

Partnership card services is this the same as i want?

pinknico

booi666 wrote: »

im your window cleaner,:eek:

And i could be your ppi lover:rotfl:

!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

pinknico

booi666 wrote: »

I just tried em pink,

Partnership card services is this the same as i want?

It just says any assistance call Subject Access Request Team on 0121 214 5755



They could of course have a loans sar team and a card credit card team

booi666

pinknico wrote: »

It just says any assistance call Subject Access Request Team on 0121 214 5755

Is it hfc though thats the main thing?:A

di3004

zebedee70 wrote: »

Thanks Di - I'll go the SAR route first - a couple of extra questions )

Would there be an obvious address for HSBC to send this to (assume somewhere with Customer Services?)

If a bank's records don't go back as far as the original sign up form (let's say, for example, that it's 10 years ago) - do they, or the ombudsman, normally fall on the side of the consumer if they can't prove they sold the policy appropriately?

Lastly, in respect of the other credit cards I've had - if I chose to pursue a claim, assume I would need to send a SAR letter to each individual company concerned?

Many thanks - a huge help already!!

Not a problem.

Here I have a few address details, maybe one of the others on this forum can confirm here which one to write to: I think but not certain it may be the address in London..but best to make sure first, or you could ring them direct on the address telephone number added in the first address where they should be able to confirm this to you.;)

The Manager,
Service Quality Team,
HSBC Bank plc,
Arlington Business Centre,
Millshaw Park Lane,
Leeds,
LS11 0PP.
0800 881 155
[EMAIL="servicequality@hsbc.com"]servicequality@hsbc.com[/EMAIL]

Write to HSBC registered office at:

HSBC Bank Plc
8 Canada Square,
London,
E14 5HQ

To my knowledge HSBC were covered as from 2001, so the FOS can get involved, there are also other regulators that will be able to advise on what direction otherwise, such as the FLA, (Finanical leasing association), here:
http://www.fla.org.uk/fla/consumerfinance/Consumerfinanceoverview.riv

If you get a problem here, please PM me.;)

And regarding Credit cards etc, it works the same way as the loan PPI, so if you've no information its best to request a SAR, however if its just the agreement you require without all the other info, you can request for one of these directly from them and I think there may be a charge for £1 cheque payment, ask first by ringing them and they should confirm so you can then just ask for this in writing.;) And your very welcome - anytime X

zebedee70

Thanks Di - anyone else here able to confirm which HSBC address is correct for a SAR request?

Cheers!