PPI Reclaiming discussion Part III

booi666

dreamer33 wrote: »

OMG :eek: no-way my story is enough I hope

It is a bit scary seeing urself on the telly:rotfl:

dreamer33

pip2805 wrote: »

Hi all
I rang the FOS 2day and they told me that they have written 2 Norton with there recommendation and we should hear within 2 weeks.Is this normal practice? We know we had a good case because we had to send evidence in the fos asked for.I m now thinking if we d lost he d of written to use 1st or at the same time.Does anyone know what happens now.

Do the FOS say in their letter what they are recommended Norton do.

di3004

Andrea here is the SAR template below, post by recorded delivery, they have 40 days to comply and send everything they have on the account(s), there may be some amendments in due course with this type of SAR, so please keep a check just in case, but continue as I am not sure when the changes will or when they will take place, good luck.;)

(there is a £10 cheque or postal order payment requested within this SAR).


SAR - SUBJECT ACCESS REQUEST

Dear

Re: Account number:

In the first part under the Data Protection Act 1998:

Under the Data Protection Act 1984 and 1998, and including the right of subject access under these acts, please supply me with a complete list of transactions and charges relating to the above accounts held with you since they were opened.

Additionally where there has been any event in my account history over this period which has required manual intervention by any member of your staff or any other person, I require disclosure of any indication or notes which have either caused or resulted in that manual intervention or other evidence of that manual intervention in relation to my business with you.

If you are unable to supply data relating to manual intervention because there has been no such manual intervention then please be kind as to confirm this in your response to this request.


For the avoidance of any and all doubt, I reiterate:

I hereby request that you supply me with any and all historical data in your possession which, in any way appertains to me, including (but not exhaustively) a copy of the original signed executed agreement; statements of account; duplicate statements and/or print outs of all account transactions; all internal and external correspondence sent or received by you including memo’s, logs, notes, screen prints and transcripts; notes of manual interventions such as telephone attendants' notes, copies of stored telephone conversations, internal and external emails; any other information held on any/all types of media in any relevant filing system (microfiche included).

If you have disclosed any information to a third party (with or without my express permission), will you please include details of this in your reply, along with notes of any legal action passed or pending (to include a true copy of default notices, court orders and the like).

Where any information that you provide includes any charges, for example returned payments, late payment fees, and so forth, would you please advise your breakdown of actual costs (liquidated damages) incurred for each charge, and the Term or Condition on which you rely upon to claim such a charge.

I also require that you forward, within the above mentioned time scale, a true copy of the Terms and Conditions that were in force at the time my account was opened, and any subsequent amendments to those Terms and Conditions.

I enclose the statutory maximum fee of £10.00 to access ALL data held by XXXXX about myself. You should be fully aware of your statutory obligations under the Data Protection Act and that any failure to comply with this request will involve a complaint to the ICO as well as potential legal action.

You have 40 days in which to comply with this request.

This communication has been sent Recorded Delivery so I can ensure compliance on these issues within the legislative timeframes.

Yours sincerely

dreamer33

booi666 wrote: »

It is a bit scary seeing urself on the telly:rotfl:

I think when you see yourself on camcorder your voice sounds horrible:eek: well mine does anyway.

pip2805

We hav nt had a letter they told usover the phone they d written 2 Norton with there recomendation.We hav nt had a letter.Do they write to them 2 see if they agree and accept what the FOS has said.

booi666

dreamer33 wrote: »

I think when you see yourself on camcorder your voice sounds horrible:eek: well mine does anyway.

That is just as bad as seeing ursen:eek:

dreamer33

pip2805 wrote: »

We hav nt had a letter they told usover the phone they d written 2 Norton with there recomendation.We hav nt had a letter.Do they write to them 2 see if they agree and accept what the FOS has said.

The FOS will look at your case and what the FOS may have sent is recommendations to say what the FOS think Norton should do to resolve it.

How long has your case been with FOS?

di3004

pip2805 wrote: »

Hi all
I rang the FOS 2day and they told me that they have written 2 Norton with there recommendation and we should hear within 2 weeks.Is this normal practice? We know we had a good case because we had to send evidence in the fos asked for.I m now thinking if we d lost he d of written to use 1st or at the same time.Does anyone know what happens now.

Hi there.

So what the FOS are saying then they should hear from Norton in the next 2 weeks?

How long has this case been with the FOS PiP?

The first stages is that they go through your details, they then write to the other party to request all the information from them, then investigate by looking at 2 sides, if the FOS feel you have a case they will ask the other party to uphold your complaint, if the other party (Norton) agree the FOS will let you know, if they don't the adjudicator will normally raise further issues with the other party, if the company still do not uphold, its then normally passed on to the actual ombudsman himself to investigate.

I hope you hear with good news then hun, its defo moving on for you, good luck and please keep us posted, if you require any more info just yell anytime.;)

Di
x

pip2805

dreamer33 wrote: »

Do the FOS say in their letter what they are recommended Norton do.

We rang them they said they had written to them and we would hear in 2wks.Is this 2 see if norton accept what the fos say.

tunathe_cat

di3004

thank u andreax