New Kaupthing CHAPS/BACS Transfers discussion - Friday 24th October

Neonoptic

21st day without money. What a joke.

hometune

Apologies if I offended anyone with the jokes! Sorry Bigg for clogging the thread just thought i'd bring a touch of light entertainment to those still waiting!

Greecian

Waiting for £32,000! Just checked statement and CHAPS fee has been reimbursed...BUT.....it shows that was refunded on 7th, transfer and CHAPS charge on the 8th....that's not what my statement said on the 10th when it showed only the CHAPS charge!! Who's playing with the figures??

Ippylady

theFury wrote: »

At least you are getting some sort of response from them.

Yes but I just wish they would tell the damn truth!

ontherun_2

hometune wrote: »

Apologies if I offended anyone with the jokes! Sorry Bigg for clogging the thread just thought i'd bring a touch of light entertainment to those still waiting!

You allowed hometune! ....After all, you're the keeper of the "list" :T

zaphod_beeblebrox_2

Greecian wrote: »

Waiting for £32,000! Just checked statement and CHAPS fee has been reimbursed...BUT.....it shows that was refunded on 7th, transfer and CHAPS charge on the 8th....that's not what my statement said on the 10th when it showed only the CHAPS charge!! Who's playing with the figures??

Right now I don’t give a monkeys for the chaps repayments

PanicButton

Another half of a banking day gone and not a solitary penny for anyone- what the hell is going on? It's 3 weeks today since I attempted, what should've been the most simple of exercises, ie to take my money out of the bank.
Waiting like this is soul destroying; while the financial cost of all this can be counted, what about the human cost?
A fortnight ago when my wife asked me if I'd transferred the money from KE, I told her I had and I haven't made her any the wiser since. Where ignorance is bliss ...................

:mad: :mad: :mad: :mad:

AB31

dnmharwood wrote: »

And I was told they themselves do not even have a telephone contact with the administrators, all they can do is send them messages..

That's the sum total of it. I've been saying exactly this repeatedly for two week or so now. I discovered this vital piece of information on my first encounter with K-E's helpline, and that's why I discounted everything I saw here suggesting that certain deadlines would be met. The matter of payout date is entirely beyond their control. The co..up is not their fault but with the Administrators who for some inexplicable reason are holding up payments or have lost batches of them. Maybe Ernst & Young have supplied a bunch of idiots, who knows.

Greecian

I guess I'm not alone...doesn't pay the bills though! Why no update on KE website since Thursday...when we were promised our money.......someone is enjoying the interest.....

carlostk

Is there any organization that we can contact to help expedite the missing transfer situation.

One I have in mind is the Financial Ombudsman Service. Also, what about contacting BACS directly? 3 weeks and counting to receive a BACS transfer is a disgrace. Something is clearly malfunctioning. Any other thoughts?