New Kaupthing CHAPS/BACS Transfers discussion - Friday 24th October

catbaloo

Hello everyone, Just popped in to let you know I'm still here in the background. So sorry to hear there's been no good news. Still rooting for you all.

wantage_boy

Chilledout50 wrote: »

Hey - before I sign off, just wanted to say, all those like me that have been paid - dont panic aout the recall. I think there is only a short period that this can happen. Once day 3 has expired the funds should be cleared. Sorry, didn't want to hit any panic buttons.

Money appeared on 17th and was recalled same day, so we're now on day 10!

debbiehelen

Same sh*t, different day.

I was assured by KE (twice) that this weeks payments had gone out via CHAPS, so thats further evidence of contradictory, misleading information.

I initiated my CHAPS payment on the 6th Oct (but after 2pm so expected processing/receipt on the 7th). Money left LE on 8th. Still awaited at LTSB. Destination account information correct.

I also had my CHAPS fee recredited to my KE account on the 20th... frankly I don't give a stuff about that when they have lost thousands of my hard earned/saved pounds.

PanicButton

Chilledout50 wrote: »

Hey - before I sign off, just wanted to say, all those like me that have been paid - dont panic aout the recall. I think there is only a short period that this can happen. Once day 3 has expired the funds should be cleared. Sorry, didn't want to hit any panic buttons.

Hope you don't hit this PanicButton!

Smitty

Madre_Maquina wrote: »

I cannot believe that!! Just checked my bank statement but that didnt happen to me. Just phoned KE. The lady said that they have somehow "broken" their CHAPS system and everything is being done through BACS. She has logged my details, along with everyone else, and is sending this to the "administrators" in London. Interestingly she asked at what time on the 7th had I initiated the transfer as that seems to have some significance. Would not elaborate., HMMMMMM. What a shambles.

how the fck do they break their CHAPS system LOL, whatever next !

Regarding time of transfer being significant, i dont think it is, as i know that i initiated my transfer within minutes of another MSE person.... His turned up, I drew the short straw !

jacara2

condoran wrote: »

I hope they are not in alphabetical order!

So will Zinedine"Zizou" Zidane if he's got money with them!!!;)

Chilledout50

wantage_boy wrote: »

Money appeared on 17th and was recalled same day, so we're now on day 10!

Yeah, thats my point, that was probably day 3 in the BACS process. After the 17th it would be deemed fully cleared and could not be recalled

tooltime82

08451313234 is the general customer service number for K.E.
Took about 20 minutes to get through this morning at 11.30am.
The rep I spoke to was able to access my account and tell me when the transfer was from and how much for.
48 hours (working days) needed to investigate (so thats monday and tuesday).
They will call me back on Tuesday.
Luckily I get paid from work on Monday!!

Chaps 8/10 from K.E. 22k not arrived.

Ippylady

Check back with you later, going for some fresh air. This theory of 7th - 8th is gathering a bit of momentum, perhaps that will make it easier for them to trace and then we might have a speedy recovery to our cash?

jbanks

Hi

I'm another who CHAPS'd my money on the 8th! Still no sign of it. Was told they would ring me in next 24 hours (so some time Saturday they said!)

I hold out little hope of getting a call!

No recrediting of CHAPS fee for me yet!

Gotta love it!

Hope it is alphabetical!!!!!!!!!!!!!!!! LOL just changed my name to AARON AARDVARK!! Well maybe not but insanity rules!