New Kaupthing CHAPS/BACS Transfers discussion - Friday 24th October

Ippylady

wantage_boy wrote: »

Is anyone having any luck with individual cases on the special KE number? I have been waiting 4 days for information regarding why my money was transferred on the 17th and then recalled the very same day. Original on Weds was told 24 hours, then 48 hours and today the call centre person just said they were not getting any replies from the administrators and there was nothing they could do to explain what had happened - what's the point of this special number if they cannot give you any help?

EXACTLY - I am sorry to hear of your post of that they did pay you and then had the audacity to take it back, unbelievable!!

But you have just confirmed my fears that we have been given another KE/ING wait and see date!!!! :mad: :mad:

ginvzt

I am astonished by 'recalled' CHAPS case!

On the 'broken CHAPS system, all transfers have to be done by BACS' - wasn't someone saying before, that ING don't do CHAPS transfers at all? While hey may have been allowed to use KE CHAPS system for a certain amount of time, if that time run out, the have to do BACS for the rest? Sorry, just speculating, but I can't believe the story of broken CHAPS!!!!!

ontherun_2

wantage_boy wrote: »

Is anyone having any luck with individual cases on the special KE number? I have been waiting 4 days for information regarding why my money was transferred on the 17th and then recalled the very same day. Original on Weds was told 24 hours, then 48 hours and today the call centre person just said they were not getting any replies from the administrators and there was nothing they could do to explain what had happened - what's the point of this special number if they cannot give you any help?

Folks

This is not a "special" number. It's the same call centre number they have always had. As far as I can see, you log your information with call centre staff and then it gets passed on to someone else.......Hence the 48 hour wait! I don't think that they can even access individual accounts at this point

Ippylady

Wantage Boy you would be a good candidate for taking over Luke's media fight for us - you have the worst case of customer handling from KE/ING I have heard.
I just have a feeling that all the emails etc that the media are becoming increasingly interested in us .5%.

Chilledout50

ginvzt wrote: »

I am astonished by 'recalled' CHAPS case!

On the 'broken CHAPS system, all transfers have to be done by BACS' - wasn't someone saying before, that ING don't do CHAPS transfers at all? While hey may have been allowed to use KE CHAPS system for a certain amount of time, if that time run out, the have to do BACS for the rest? Sorry, just speculating, but I can't believe the story of broken CHAPS!!!!!

I dont think it could have been a CHAPS payment that was recalled, I dont think that is possible. Think it must have been sent out by BACS regardless of what was originally requested

jacara2

wantage_boy wrote: »

Is anyone having any luck with individual cases on the special KE number? I have been waiting 4 days for information regarding why my money was transferred on the 17th and then recalled the very same day. Original on Weds was told 24 hours, then 48 hours and today the call centre person just said they were not getting any replies from the administrators and there was nothing they could do to explain what had happened - what's the point of this special number if they cannot give you any help?

Sorry,Wantage,could you say whether your transfer was BACS or CHAPS and the date of initiation?

joanniepony

wantage_boy wrote: »

However, when I took a look at my statement in detail I noticed the transfer did arrive on the 17th October as promised but was taken back by KE the same day, with a description "F/FLOW CORRECTION". I checked with my linked account bank (Lloyds) who say the money was recalled the same day it was deposited, and that they have no further information why.

That really is unbelievable, but sadly not improbable given the mess that's been going on for 3 weeks now. I moved mine out of my linked account almost as soon as it arrived just in case something awful like that happened.

One of the theories is that ING are only paying out as and when the FCSC hands over money to them, so maybe they got a bit too ambitious sending money out and then realised that they didn't have enough to cover themselves?

Not really got anything useful to say so have been keeping a low profile, but I feel I can't really get on with normal life until this whole stinking mess is sorted. I just hope Monday is a better day for everyone.

Dutchcowpat

Just rang KP got through to a supervisor but no change to the situation. Though not pleased that others have a similar plight I am reasurred the forum that I am not alone. Not likely to get anywhere till Monday in reality. Shows why they set this up on a Friday!!
Set in motion as much as I can to get out of this mess.

Chilledout50

joanniepony wrote: »

That really is unbelievable, but sadly not improbable given the mess that's been going on for 3 weeks now. I moved mine out of my linked account almost as soon as it arrived just in case something awful like that happened.

One of the theories is that ING are only paying out as and when the FCSC hands over money to them, so maybe they got a bit too ambitious sending money out and then realised that they didn't have enough to cover themselves?

Not really got anything useful to say so have been keeping a low profile, but I feel I can't really get on with normal life until this whole stinking mess is sorted. I just hope Monday is a better day for everyone.

Hey - before I sign off, just wanted to say, all those like me that have been paid - dont panic aout the recall. I think there is only a short period that this can happen. Once day 3 has expired the funds should be cleared. Sorry, didn't want to hit any panic buttons.

wantage_boy

jacara2 wrote: »

Sorry,Wantage,could you say whether your transfer was BACS or CHAPS and the date of initiation?

It was BACS transfer originally made on the 7th October.