New Kaupthing CHAPS/BACS Transfers discussion - Friday 24th October

Vectra

Its BACS transfer I have tried twice now nothing happening?:mad: :beer:

kdm_3

MSE_Dan wrote: »

Hi folks,

If you could also post on here whether you have called the number and asked for the MSE helpline, that would be fab. and Bigg, if you don't mind recording that along with other info, carrying on the sterling work you've done so far, that'd be fantastic!

Dan

Hi - just to let you know that I called the MSE Helpline this morning who said that they would look into it and call me back (hopefully within an hour).

Thanks for help all.

2little2late

bigg wrote: »

Please can we hear from someone who actually banks with Citibank and confirm this one way or the other?

I would suggest phoning Citibank before you attempt a transfer, explain the situation to them, before you try and make sure you use the correct code.

I have edited my previous post, thanks to agsnu's comments.

I withdrew £1.00 from my KE account to Citibank using BACS on November 7th, it worked OK using the 30-00-45 sort code which is also good for CHAPS, standing orders, direct debits, bill payments (presumably these last 3 payments are all done by BACS), this is stated on the Citibank paying in slips to be used when paying cheques in via their clearing bank, Lloyds whose sort code is 30-00-00. This one is incorrect for electronic transfers to Citibank and if it was selected when setting up your nominated account it should be changed NOW.

TheCaretaker_2

I've kept off this thread to avoid the clogging situation but check in daily to see how you're all doing.
Sorry for all the people still left here, there's no rhyme nor reason.
bigg - thanks for being the new listkeeper - should wantage-boy be on it? (see post 2948). Like all previous keepers you're doing a great job!

Vectra

Justaquickie---it must have been cos we did it Sunday in my case two Sunday's Been on phone this morning and redone my withdrawal which now shows a confirmation and ref no so now looking out to check my Bank Acct this week to see if this BACs arrives Again again know my password etc off by heart after this Icelandic stuff.(got Icesave to contend with now) won't know what to do when it's all over

Apoorwoman

Vectra wrote: »

Justaquickie---it must have been cos we did it Sunday in my case two Sunday's Been on phone this morning and redone my withdrawal which now shows a confirmation and ref no so now looking out to check my Bank Acct this week to see if this BACs arrives Again again know my password etc off by heart after this Icelandic stuff.(got Icesave to contend with now) won't know what to do when it's all over

Totally irrelevant to this thread I know, but just to let Vectra know I got my cash from Icesave today. So simple compared to KE.

justaquickie

Vectra wrote: »

Justaquickie---it must have been cos we did it Sunday in my case two Sunday's Been on phone this morning and redone my withdrawal which now shows a confirmation and ref no so now looking out to check my Bank Acct this week to see if this BACs arrives Again again know my password etc off by heart after this Icelandic stuff.(got Icesave to contend with now) won't know what to do when it's all over

Thanks Vectra (and others).

I repeated my withdrawal at 8am this morning. Better - in that I got a confirmation screen which I printed off, but still not good as the "available balance (including future withdrawals)" did not update to reflect the change! So, I've still no idea if the withdrawal instruction will be honoured. I'll phone them tonight if nothing looks to have moved.

2little2late

has anybody with no money from OCTOBER 7/8, returned or not, heard anything positive within the last 2 weeks.

PanicButton

TheCaretaker wrote: »

I've kept off this thread to avoid the clogging situation but check in daily to see how you're all doing.
Sorry for all the people still left here, there's no rhyme nor reason.
bigg - thanks for being the new listkeeper - should wantage-boy be on it? (see post 2948). Like all previous keepers you're doing a great job!

Ditto, TheCaretaker! Hoping for a quick resolution to this mess!

melita

Just had a call from the MSE helpline. Couldn't tell me anything new except that my problem is still under investigation and promised another update tomorrow.