New Kaupthing CHAPS/BACS Transfers discussion - Friday 24th October

bigg

ING

What are you playing at?

If one of your employees sat down for a week they could spend 1 hour per customer in a 35 hour week and clear the backlog of the mythical 35 ‘problem’ cases..

You keep saying phone customer services, who then just give stock answers.

If you are now running Kaupthing Edge, why can’t you look at each customer’s individual account and sort their problem one by one. If I phone my bank, they can see my details and sort it. You could have had a ready-made customer list but you’ve alienated everybody.

I am appalled by your behaviour; these are your customer’s life savings, not just a missing direct debit or bill payment.

If you can sleep at night, you must be very strange creatures.

SORT THIS OUT NOW

And give us some genuine honest answers. Stop the Bulls#it.

pandpc

Callum from KE Customer Services called us today in fulfilment of a promise made yesterday by his colleague Andrew that someone would call us back.

He explained that Ernst & Young (KE's administrators) had today arranged for our money to be transferred and that we could expect it to be in our linked account by COB Friday 7th November.

This more or less seems to tally with what some people have reported here this afternoon, so we are cautiously optimistic.

Whilst for us the whole experience has been stressful to say the least, we have found the KE Customer Services people polite and helpful on the three occasions we have had telephone correspondence with them and they have always done what they have promised to do. The real villains of this sorry piece seem to be ING through failing to keep their newly acquired customers honestly and accurately informed. Needless to say we will never to do business with ING again.

Thanks to everyone for sharing your experiences and advice - it has helped enormously.

northernstar5

For anyone not yet reading back the last few pages, Posts 2404 and 2405 (on page 121) have info from Alistair Hemmings re the current situation. Fingers crossed (again!)

mrarnald

bigg wrote: »

ING

What are you playing at?

If one of your employees sat down for a week they could spend 1 hour per customer in a 35 hour week and clear the backlog of the mythical 35 ‘problem’ cases..

You keep saying phone customer services, who then just give stock answers.

If you are now running Kaupthing Edge, why can’t you look at each customer’s individual account and sort their problem one by one. If I phone my bank, they can see my details and sort it. You could have had a ready-made customer list but you’ve alienated everybody.

I am appalled by your behaviour; these are your customer’s life savings, not just a missing direct debit or bill payment.

If you can sleep at night, you must be very strange creatures.

SORT THIS OUT NOW

And give us some genuine honest answers. Stop the Bulls#it.

:T :T :T ING! We are not going away untill every last one of us has got their money back!

wadeall

ontherun wrote: »

Wadeal

Your post is very honourable indeed. However, posting it on another thread & perhaps the link to that thread here would have been more appropriate. There are still people on here that have all their savings still tied up in KE/ING or lost in the "ether" without access!! - This type of thing could very well be rubbing salt into very open wounds

Appreciate your intentions though

Clearly for some people, immediate access to their capital is the big concern as they face some sort of liquidity crisis, for others it is the uncertainty as to when exactly they will "see" their money again. But for others interest income is a priority, especially those who are essentially living off their investment income. Let's not forget that pretty much the only reason for saving with KE was to obtain a decent income. We may well be looking at a halving of rates over the next few months - the reaction is likely to be slower than the Base Rate cuts as the interbank market are till very tight, which for people living off investment income is far more significant than whether their funds show up in their account this week, next week or the end of the month. Unless you're one of the highly unfortunate people who has ALL your liquid funds locked up within KE, rationally speaking you should be more worried about positioning yourself for the expected tumbling of rates than ehen exactlyyour KE funds will be released.

ontherun_2

wadeall wrote: »

Unless you're one of the highly unfortunate people who has ALL your liquid funds locked up within KE, rationally speaking you should be more worried about positioning yourself for the expected tumbling of rates than ehen exactly your KE funds will be released.

At this moment in time, I am more concerned for the people on here that do actually rely on their unaccessable, "tied up" capitol than off topic posts that would be more suited on an alternative thread

I am indeen very fortunate that I don't need the funds that I have held withing KE/ING - I have an income that supports me very well at this time.

But thanks for the advice

Apoorwoman

wadeall wrote: »

Clearly for some people, immediate access to their capital is the big concern as they face some sort of liquidity crisis, for others it is the uncertainty as to when exactly they will "see" their money again. But for others interest income is a priority, especially those who are essentially living off their investment income. Let's not forget that pretty much the only reason for saving with KE was to obtain a decent income. We may well be looking at a halving of rates over the next few months - the reaction is likely to be slower than the Base Rate cuts as the interbank market are till very tight, which for people living off investment income is far more significant than whether their funds show up in their account this week, next week or the end of the month. Unless you're one of the highly unfortunate people who has ALL your liquid funds locked up within KE, rationally speaking you should be more worried about positioning yourself for the expected tumbling of rates than ehen exactlyyour KE funds will be released.

Wadeall you are really beginning to get on my nerves.

People just want to concentrate on getting their monies back and not reading all your waffle!

Eddie123

Wadeall.
Please post on another thread. Ontherun is quite right this is neither the time or the place. And please don't tell us what we should be worrying about !

"rationally speaking you should be more worried about positioning yourself for the expected tumbling of rates than ehen exactlyyour KE funds will be released."

Madre_Maquina

wadeall wrote: »

Clearly for some people, immediate access to their capital is the big concern as they face some sort of liquidity crisis, for others it is the uncertainty as to when exactly they will "see" their money again. But for others interest income is a priority, especially those who are essentially living off their investment income. Let's not forget that pretty much the only reason for saving with KE was to obtain a decent income. We may well be looking at a halving of rates over the next few months - the reaction is likely to be slower than the Base Rate cuts as the interbank market are till very tight, which for people living off investment income is far more significant than whether their funds show up in their account this week, next week or the end of the month. Unless you're one of the highly unfortunate people who has ALL your liquid funds locked up within KE, rationally speaking you should be more worried about positioning yourself for the expected tumbling of rates than ehen exactlyyour KE funds will be released.

I'm afraid I am one of the "highly unfortunate people" who has ALL my liquid funds locked up within KE so this doesn't make me feel much better...

PJL1

Just caught up with the thread. Am I right in thinking that no-one has got their funds back today?
It seemed paranoid to believe that KE might have simply lost some transfers then I saw that it had actually happened! If this was fiction you'd say it was too far fetched, couldn't possibly happen!
Welcome to today's new "posters", make sure you get added to TheFurys list..
Please believe we will all be here offering support to the bitter end.