New Kaupthing CHAPS/BACS Transfers discussion - Friday 24th October

Greecian

Lesley53 wrote: »

Just spoken to someone from KE who says the administrators sent the payment on 4th Nov but then said she couldn't confirm definitely mine was amongst them just that a batch had been sent. Then said that she will ring me at 4.30 as if it was it would be in by then. Also said it wasn't sent by CHAPS but by SWIFT. I am now beginning to wonder if I will see it again. My husband has just gone to hospital this afternoon for an op, my brother starts second bout of chemo today and this really isn't helping stress levels. Do they care? I doubt it.

We're just a bunch of rather annoying, embarrassing, inconvienient statistics I think. Certainly not people that have enough problems to cope with without another dark cloud to hang over us. Whose head will be rolling I wonder for losing 'the list'?? Or will it be put down to electronic error.....they have obviously never experienced the worry of essential money lost in the ether and no-one accepting the blame.

It won't give you your money Lesley53....but you have lots of shoulders to lean on here. Take care of yourself...

iblamethebanks

Lesley53 wrote: »

Just spoken to someone from KE who says the administrators sent the payment on 4th Nov but then said she couldn't confirm definitely mine was amongst them just that a batch had been sent. Then said that she will ring me at 4.30 as if it was it would be in by then. Also said it wasn't sent by CHAPS but by SWIFT. I am now beginning to wonder if I will see it again. My husband has just gone to hospital this afternoon for an op, my brother starts second bout of chemo today and this really isn't helping stress levels. Do they care? I doubt it.

Hang on in there ! You most certainly are not alone in all this !:rotfl:

Apoorwoman

Lesley53 wrote: »

Just spoken to someone from KE who says the administrators sent the payment on 4th Nov but then said she couldn't confirm definitely mine was amongst them just that a batch had been sent. Then said that she will ring me at 4.30 as if it was it would be in by then. Also said it wasn't sent by CHAPS but by SWIFT. I am now beginning to wonder if I will see it again. My husband has just gone to hospital this afternoon for an op, my brother starts second bout of chemo today and this really isn't helping stress levels. Do they care? I doubt it.

I am so sorry to hear that Lesley, you must be at the end of your tether trying to deal with everything. I am sure your money will arrive today. We are all keeping our fingers crossed for you and wish you well :grouphug:

SorryInvestor

Just checked in expecting this to be over now and unbelievably still 30+ people still not received THEIR money

I'm so sorry for the people still waiting and although this is not excusable ING, I'm sure you will have your money soon. I waited more than 3 weeks and did many times (particularly around 4.00am) feel I would never see my money returned.

I have been with ING since they started in the UK but as soon as everything's running smoothly the whole lot get's shut down.
And as for the Dutch passport scheme - could be as much value to UK customers as the Icelandic scheme.

Clearly these guys do not have a clue and worse do not care!

I do hope somebody out there has enough influence to get this Fiasco media attention!

northernstar5

For anyone not yet reading back the last couple of pages, Posts 2404 and 2405 have info from Alistair Hemmings re the current situation. Fingers crossed (again!)

TheCaretaker_2

Lesley53 wrote: »

Just spoken to someone from KE who says the administrators sent the payment on 4th Nov but then said she couldn't confirm definitely mine was amongst them just that a batch had been sent. Then said that she will ring me at 4.30 as if it was it would be in by then. Also said it wasn't sent by CHAPS but by SWIFT. I am now beginning to wonder if I will see it again. My husband has just gone to hospital this afternoon for an op, my brother starts second bout of chemo today and this really isn't helping stress levels. Do they care? I doubt it.

Lesley53 I know it's difficult but keep positive. We're all here supporting you.

Put this on the back burner for now, your energy is required elsewhere and be sure to accept that you will get your money back.

Thinking of you.......

jacara2

northernstar5 wrote: »

2nd email received 10.01 am today

Dear my name deleted for this thread



I apologise my previous email incorrectly stated the telephone number as
0845 31 32 34.



Yours sincerely

Alastair Hemmings
Customer Relations Manager | ING Direct
410 Thames Valley Park Drive, Reading, Berkshire, RG6 1RH
Tel: 0118 938 1952 l Email: [EMAIL="alastair.hemmings@ingdirect.co.uk"]alastair.hemmings@ingdirect.co.uk[/EMAIL]


[/quote May I say what a splendid job you and your little chums are doing,Alistair.

Hopefully,we can all do the same for you one day!!! Believe you me,it will not be while I'm an ING customer!!

You can't even get the bloody phone number right!!!

Lesley53

I have emailed the Sunday Times, Alastair Hemmings, Maggie at E & Y. Just hope someone is going to sort this out soon. KE are ringing me back at 4.30 but of course the money didn't go in.

TheCaretaker_2

Lesley53 wrote: »

Just spoken to someone from KE who says the administrators sent the payment on 4th Nov but then said she couldn't confirm definitely mine was amongst them just that a batch had been sent. Then said that she will ring me at 4.30 as if it was it would be in by then. Also said it wasn't sent by CHAPS but by SWIFT. I am now beginning to wonder if I will see it again. My husband has just gone to hospital this afternoon for an op, my brother starts second bout of chemo today and this really isn't helping stress levels. Do they care? I doubt it.

After reading this I really wish I could swap places with some of you still waiting here. If I could I would.

It all seems so unfair.

mrarnald

Apoorwoman wrote: »

Just had another call from Edge, presumably due to the very nasty emails I sent yesterday:

A whole batch of payments went missing! They have been resubmitted and I am promised my money will be in my account by
COB TOMORROW, tomorrow, tomorrow (isn't there a song about that)?

Apparently the clearing bank is NatWest!

Just hang on in there! I felt the same as you last tuesday. After checking my account for the 100th time that day, at 4.45 BINGO!.
We are all rooting for you, I have a feeling tomorrow will be your day.:T