New Kaupthing CHAPS/BACS Transfers discussion - Friday 24th October

Greecian

Lesley53 wrote: »

I requested a chaps payment from Kaupthingedge of over £35K on 10th Oct and am still waiting despite numerous phone calls, emails etc. I need the money and am worried about where it is, it left KE account on 15th Oct and hasn't turned up. They said it would definitely go in this morning and haven't returned my phone call. What can I do?

Welcome to the waiting game!! It's horrible, we know. But You're not alone, there's a lot of support here for you. Keep checking your account...money can appear 'anytime'. Good Luck

iblamethebanks

Last night I suggested that all those people still waiting should telephone Maggie Mills of E and Y . Has anyone tried this today ? In my view the administrators are the key to unlocking this whole miserable saga

Greecian

Apoorwoman wrote: »

Just received the following from Michael Mates MP's secretary:

Very sorry you have not yet received your money. We are doing all we
can to get information from the Treasury Minister and will be in touch
as soon as we have some news for you.


Incidently have just applied for a SAGA fixed rate (monthly interest) at 7.02% - I now have five days to get my cheque to them before this rate will most certainly be dropped.

Fingers Crossed my money comes through in time!

Good luck!!!

Dancingbear_2

Dancingbear wrote: »

A delayed reply from the FSCS just arrived:

From: Angela Freeland [mailto A[EMAIL="angela.Freeland@fscs.org.uk"]ngela.Freeland@fscs.org.uk[/EMAIL]]
Sent: November 2008
To: (me)
Subject: MONEY 'LOST' AFTER TRANSFER FROM KAUPTHING EDGE

Dear Mr (me)

Thank you for your email.

I can confirm that you will need to contact ING Direct again to see if they now have access to your account. If they do not, you will need to contact Ernst & Young who are the liquidator of Kaupthing Edge as they have been dealing with issues such as yours.

If you have any further questions, please contact our helpline on 020 7892 7300.

Yours sincerely

Angela Freeland
Senior Claims Officer.


My money was a 9/10 CHAPS transaction which got to my linked account on 22/10, but does this comment help anyone still waiting, I wonder?

As a word of caution, if I may, to those considering legal action, in the note from the FSCS copied above, four organisations are named (FSCS, ING Direct, KE, Ernst & Young). Start legal proceedings against any one of these bodies and you will find yourself involved in a long and costly game of pass the (responsibility) parcel! (This is not a financially or legally qualified opinion, by the way: I am not an expert.)

There's a similar risk in any 'public' (e.g. advertising) complaint about one of these bodies, even if the newspaper would put its own position at risk, as I see it.

That's why, in my post #2334, I said that the FSCS seems to be the independent, executive body which should be listening to individual complaints about missing money. As you see above, though, it passes you on (presumably thinking 'we made a lump sum of money available as compensation to pay such people: now it's out of our hands'). So, the FSCS, set up by the FSA, either isn't doing its defined job, or its job doesn't include making sure that you get your money back in these particular circumstances.

The FSA, which set up the FSCS, is accountable to the Treasury, and the route there is through your MP. It's great to read that apoorwoman's MP is doing all he can to obtain information from a Treasury Minister... the more such pressure in Parliament, the better!

By all means keep the pressure on your contacts at ING Direct and the other bodies, but your MP is just an email or 'phone call away... Best wishes for your success!

northernstar5

This and the next post enclose copies of email replies from Alistair Hemmings to emails I sent to him and to Johan de Wit .This one received 9.53am today

Dear my name deleted for thread!
Thank you for your email received on Tuesday, and that sent to Johan De
Witt yesterday.

We are aware of a few transactions that didn't go through as expected,
and there have also been a few instances where the receiving bank has
rejected the payment.

If a customer's funds are showing in their Kaupthing Edge account, the
customer's receiving bank has rejected the payment and the money is now
back in their Kaupthing Edge account. To move this money out, we would
ask customers to set up another transfer online and their money will
then be transferred using the normal 3 working day BACS process.

If a customer's funds are not showing in their Kaupthing Edge account,
this is because we have now been advised that one batch of payments did
fail. The reason for this is currently being investigated with the
clearing bank. These payments are now being resubmitted and will be in
customers' linked accounts shortly. We would ask all customers who have
not yet received their funds to contact our Customer Service Team on
0845 31 32 34 (NB See next post - this should say 08451 31 32 34)to ensure we have their contact details and can provide a
timescale for the payment being received.

We apologise for the delay.

Yours sincerely

Alastair Hemmings
Customer Relations Manager | ING Direct
410 Thames Valley Park Drive, Reading, Berkshire, RG6 1RH
Tel: 0118 938 1952 l Email: [EMAIL="alastair.hemmings@ingdirect.co.uk"]alastair.hemmings@ingdirect.co.uk[/EMAIL]

---

Original Message

---

From: my email address deleted for thread!Sent: 04 November 2008 21:49
To: Hemmings, A. (Alastair)
Subject: more false information in update of Saturday nov 1st posted by
ING

Dear Alistair - there are still 29 people on the MSE thread waiting for
their money - none of whom are included in the 35 identified by ING as
still
having issues outstanding. This means that the information in the Sat
Nov
1st update posted by ING is once again false.
Please can you liaise with MSE Martin and get this mess sorted out. Does
ING
have any idea what damage it is doing to people's health and life
chances?
Thankyou
my name

List of 29 people still awaiting transfers - from MSE thread
http://forums.moneysavingexpert.com/showthread.html?t=1240713&page=112:

2little2late
55PQ1
Apoorwoman
DashBoy
Eddie123
MrsEddie123
Jbanks
juxtajennie
kaykay14
keithh
leosayer
Mardre Maquina
Markooooooooo
Melita
Neopotic
Pandpc
PanicButton
Peter 2000
Phild
Puffthemagicdragon
Rjbrown79
Robin101a
Rogcay
skintman
sols
TheProdigy
twotone
wadeall
Wantage_boy



Updated list of people awaiting transfers 2115 4th Nov

29 names

northernstar5

2nd email received 10.01 am today

Dear my name deleted for this thread

Further to my email, I wished to confirm that we are seeking to contact
all customers who have not yet received their payments. Unfortunately,
we cannot identify individual customers from the list of user names
provided.

For this reason, we would ask all the customers for whom you have a user
name and who have not received their payment to contact our Customer
Service Team on 08451 31 32 34.

I apologise my previous email incorrectly stated the telephone number as
0845 31 32 34.

If you have any questions, please do contact me on 0118 938 1952.

Yours sincerely

Alastair Hemmings
Customer Relations Manager | ING Direct
410 Thames Valley Park Drive, Reading, Berkshire, RG6 1RH
Tel: 0118 938 1952 l Email: [EMAIL="alastair.hemmings@ingdirect.co.uk"]alastair.hemmings@ingdirect.co.uk[/EMAIL]


Hope these 2 replies are of some help to people still awaiting transfers

Twotone_3

E mail from KE received at midday stated with apology that one batch of payments failed to go through. Are being re-submitted today and will be in the destination a/c by close of business.
*************************************************************
BACS transfer 7th October - lost in space

iblamethebanks

northernstar5 wrote: »

This and the next post enclose copies of email replies from Alistair Hemmings to emails I sent to him and to Johan de Wit .This one received 9.53am today

Dear my name deleted for thread!
Thank you for your email received on Tuesday, and that sent to Johan De
Witt yesterday.

We are aware of a few transactions that didn't go through as expected,
and there have also been a few instances where the receiving bank has
rejected the payment.

If a customer's funds are showing in their Kaupthing Edge account, the
customer's receiving bank has rejected the payment and the money is now
back in their Kaupthing Edge account. To move this money out, we would
ask customers to set up another transfer online and their money will
then be transferred using the normal 3 working day BACS process.

If a customer's funds are not showing in their Kaupthing Edge account,
this is because we have now been advised that one batch of payments did
fail. The reason for this is currently being investigated with the
clearing bank. These payments are now being resubmitted and will be in
customers' linked accounts shortly. We would ask all customers who have
not yet received their funds to contact our Customer Service Team on
0845 31 32 34 to ensure we have their contact details and can provide a
timescale for the payment being received.

We apologise for the delay.

Yours sincerely

Alastair Hemmings
Customer Relations Manager | ING Direct
410 Thames Valley Park Drive, Reading, Berkshire, RG6 1RH
Tel: 0118 938 1952 l Email: [EMAIL="alastair.hemmings@ingdirect.co.uk"]alastair.hemmings@ingdirect.co.uk[/EMAIL]

---

Original Message

---

From: my email address deleted for thread!Sent: 04 November 2008 21:49
To: Hemmings, A. (Alastair)
Subject: more false information in update of Saturday nov 1st posted by
ING

Dear Alistair - there are still 29 people on the MSE thread waiting for
their money - none of whom are included in the 35 identified by ING as
still
having issues outstanding. This means that the information in the Sat
Nov
1st update posted by ING is once again false.
Please can you liaise with MSE Martin and get this mess sorted out. Does
ING
have any idea what damage it is doing to people's health and life
chances?
Thankyou
my name

List of 29 people still awaiting transfers - from MSE thread
http://forums.moneysavingexpert.com/showthread.html?t=1240713&page=112:

2little2late
55PQ1
Apoorwoman
DashBoy
Eddie123
MrsEddie123
Jbanks
juxtajennie
kaykay14
keithh
leosayer
Mardre Maquina
Markooooooooo
Melita
Neopotic
Pandpc
PanicButton
Peter 2000
Phild
Puffthemagicdragon
Rjbrown79
Robin101a
Rogcay
skintman
sols
TheProdigy
twotone
wadeall
Wantage_boy



Updated list of people awaiting transfers 2115 4th Nov

29 names

So why couldnt they have posted this information or sent it to those still waiting individually ? When all this is over (if !!) I strongly suggest a course of client care and communication would not go amiss , Mr Hemmings !!!!

iblamethebanks

northernstar5 wrote: »

2nd email received 10.01 am today

Dear my name deleted for this thread

Further to my email, I wished to confirm that we are seeking to contact
all customers who have not yet received their payments. Unfortunately,
we cannot identify individual customers from the list of user names
provided.

For this reason, we would ask all the customers for whom you have a user
name and who have not received their payment to contact our Customer
Service Team on 08451 31 32 34.

I apologise my previous email incorrectly stated the telephone number as
0845 31 32 34.

If you have any questions, please do contact me on 0118 938 1952.

Yours sincerely

Alastair Hemmings
Customer Relations Manager | ING Direct
410 Thames Valley Park Drive, Reading, Berkshire, RG6 1RH
Tel: 0118 938 1952 l Email: [EMAIL="alastair.hemmings@ingdirect.co.uk"]alastair.hemmings@ingdirect.co.uk[/EMAIL]


Hope these 2 replies are of some help to people still awaiting transfers

So that's confirmation then that they simply do not know who has and who hasnt received their money !! How can this possibly happen ?? Surely they would know if a payment was bounced back by the receiving bank for whatever reason ??

Lesley53

Have just spoken to KE again and am being fobbed off. I have been waiting nearly 5 weeks for £35K plus and am overdrawn at my bank.