New Kaupthing CHAPS/BACS Transfers discussion - Friday 24th October

wadeall

Still no funds appearing in my account. I just spoke to KE and they seem to have given up giving any reassurance as to when this might be sorted out. They appear not to being updated themselves by ING / HQ and have been instructed not to answer the question as to how many people are still effected. All the operative would say was that she personally had taken "quite a few calls" yesterday from disgruntled customers. Let's say she took 5 calls, then saythere are 20 operatives so that would make 100 calls in total and that people are calling up on average every 2 or 3 days. I think this would make 200-300 a sensible guesstimate for the number of people still waiting.

They have also been instructed to pass on any contact details for more senior people up the hierarchy and have even given up on taking people's details and promising to call people back.

The fact that the trickle of "I've got my money back" messages seems to have dried up over the last couple of days is a bit worrying. It suggests that it is not a mere logistical problem holding things up. On the other hand as far as I can see from the Fury's list, there is no obvious distinguishing feature in terms of timing/methodology/amongst or any other characteristic as to the cases which have been left unresolved.

As far as planned action is concerned, as explained previously I personally don't think running an advert is very sensible or logistically doable. I have hadprofessional experience dealing with similar situations and so offer the following views:

1 in terms of impact, The Sunday Times is the crucial paper - though I presume would be amongst the most costly

2 editorial pieces have a far higher impact than adverts, which 95% of people simply don't read.

3 The story as it stands has very little news value in terms of the number of people impacted, the likely losses and the "human impact" (compare with Farepak - Christmas cancelled for poor people or wedding co goes bust - brides don't have a wedding dress) etc, especially in the current environment with so many other things going on

4 The very act of getting sufficiently organised to purchase an advert may be newsworthy in itself, so it may be possible to leverage such an advert with editorial stories. An additional editorial spin might be the use of the internet as a way of consumers getting together to fight back etc. In any case, my point is, that now the Iceland story has gone cold, if one wants to attract media attention one must dream up a way of making what is inherently a not very interesting story newsworthy. I know for those of us involved, it is "interesting" but a newspaper editor will be asking whether it has more general interest to his/her readership. In my experience the fact that ING is a heavy advertiser is not an issue, the issue is finding a hook onto which to base the story.

Greecian

zaphod_beeblebrox wrote: »

What a bunch of amateurs !!

Err, maybe, someone dropped the memory stick with all the info about the transfers in a carpark somewhere and so they need the 'unlucky ''few''' to call and tell them who they are, where their money should be going, and how much??!! :rolleyes: :rolleyes:

I wonder if someone could turn this saga into a musical....any ideas for the songs??

Money, money, money - opening number? (Abba, for those that don't recognise it!!)

Maybe a farce might be nearer the mark.............:rotfl: :rotfl:

TarquinFauntleroy

ontherun wrote: »

To be frank ......

I wouldn't give these people (ING) a fright if I was a ghost!!!

Thanks chap,

The thing is, wouldn't it be worth me keeping the money in there to earn 6.55%

I was told by KE this morning that the rate isn't going to change any time soon and payments in/ out are fine.

Are they just feeding me a line?

Forgive me, I'm a bit slow.

Thanks

wadeall

TarquinFauntleroy wrote: »

Hello All,

I put a substantial (for me) amount in KE a couple of months ago and was feeling pleased with myself for finally starting to look after my money. Now though, I have a few concerns.
My money's in an Easy Access savings account which is currently paying 6.55% AER.

I have concerns that there are a lot of people on here that haven't recieved their money after some weeks and a suggestion that the interest rates are going to drop significantly.

I spoke to KE about 10 minutes ago and was told that this type of account is operating as previously, the interest rate is going to remain at 6.55% and there are no issues with moving money in or out.
The problems are all related to the fixed accounts.

Is this true? Would I be better off moving my money elsewhere?


Thanks

i think we can assume that as soon as the operational mess is sorted out ING will move (non fixed) rates to be the same as theirs and indeed will presumably shift everyone over to the ING system rather than retgain the KE brand. ING genrally offer OK but not great rates. The other factor is that interest rates in general will almost certainly come down significantly ver the next 6 months as we enter recession, possibly to as low as 3%. if you are reliant on income and can afford to lock up your money you may well want to put your money into an account where the ineterest is fixed for a year or two. you can use this site to try and find the best deal. As you will gather from this forum people here are not overly impressed with INGs administrative competence - though to be fair i have had an ING account for some time whuch was never a problem.

ontherun_2

TarquinFauntleroy wrote: »

Thanks chap,

The thing is, wouldn't it be worth me keeping the money in there to earn 6.55%

I was told by KE this morning that the rate isn't going to change any time soon and payments in/ out are fine.

Are they just feeding me a line?

Forgive me, I'm a bit slow.

Thanks

My conclusion is not based on interest rates nor any line that they might be feeding at this time on their functionality. It is purely based on the conduct of these people over the past 4 weeks. Having said that, it's your call to conclude whether to believe them or not - I certainly wouldn't

Another factor to consider is, you will not be covered under the UK FSCS £50,000 guarantee

PanicButton

zaphod_beeblebrox wrote: »

Panicbutton try alastair.hemmings@ingdirect (period missing)

Also this guy replied to my email ..

Richard Tilson - Customer Relations Manager
[EMAIL="richard.tilson@ingdirect.co.uk"]richard.tilson@ingdirect.co.uk[/EMAIL]

Either way try to have a great w/e in Donegal

Thanks a million Zaphod; you've been a great support all these weeks. I've just had a call from K E to tell me that my cash will be in my destination a/c by COB tomorrow and so I now head off in somewhat better spirits. Hopefully when I come back on here on Sat pm all of the "CHAPS 29" will have been paid!!!!!!
We have to believe!!!!

wadeall

Wow that was quick

The Bank of England has cut the case rate to 3% in the last few minutes.

If you can get a fixed rate do so ASAP

jacara2

ontherun wrote: »

To be frank ......

I wouldn't give these people (ING) a fright if I was a ghost!!!

Anyone who has anything to do with ING in future needs first to read the evidence on this forum to decide whether your money is safe.

I know what my decision is!!!!!!!What's that saying about hell freezing over??

Good luck everyone today!!!!!

jacara2

TarquinFauntleroy wrote: »

Are they just feeding me a line?

No,of course not,totally trustworthy from start to finish!!!!!!
Yeah right.:j

TarquinFauntleroy

ontherun wrote: »

Another factor to consider is, you will not be covered under the UK FSCS £50,000 guarantee

Oh. I thought it was...

Best move my bunce then...