Banned from Tesco - 'Misusing Coupons'

uktim29

It's not as good as the B & Q thread!

Stephenbw

DailyClicker wrote: »

It's because you are not fully aware of the Tesco Coupon policy. What you say does seem like common sense, but if you have a read of their policy I'm sure it'll become clearer and you'll see it's not fraud.

As I said in my previous post this is not the policy in my Tesco. I don't know about the self service tills as I don't use them, but on the staffed tills coupons are rejected by the computer if the item hasn't been purchased.

DailyClicker wrote: »

I'll give you an example:

- Tesco sell 200 Mitchum deodarants in a week
- They are unlikely to receive 200 coupons for this product, as many customers buy the product without using coupons
- Therefore, Tesco can afford to let you use that coupon for which ever product you like
- The policy(guidelines) from Head Office states that you can pay for ALL your shopping using the coupons if they are ALL different and in date

So therefore the customer gains, Tesco gains, but the manufacturer looses a little.

No, the manufacturer loses a lot. They have to reimburse Tesco every time a coupon is used without the benefit of a sale. Again, as I said in my previous post, why should they be expected to repeatedly subsidise someone who is not even their customer?

d.edna

DailyClicker wrote: »

An extremely valid point. Unfortunately they aren't here to defend themselves, but I have not got a problem with any of the Checkout Staff themself, only disappointed at the failings of the Security and Management team. I was calm and polite throughout the occasions I have spoken to them

Alot of the management team at store levels are a joke (No I won't say what my job is )

But, the least they could give me, was a reason.

Agreed, but as the law states that a retailer can choose who they admit and they have chosen not to admit you .

DailyClicker

Stephenbw wrote: »

As I said in my previous post this is not the policy in my Tesco. I don't know about the self service tills as I don't use them, but on the staffed tills coupons are rejected by the computer if the item hasn't been purchased.

No, the manufacturer loses a lot. They have to reimburse Tesco every time a coupon is used without the benefit of a sale. Again, as I said in my previous post, why should they be expected to repeatedly subsidise someone who is not even their customer?

Firstly, I don't know what Tesco's you go to or how they are scanning your coupons, but I believe every Tesco has the same system in place, and I haven't heard of that problem on the Tesco Coupon thread, as a lot of Tesco stores support this policy.

Secondly, well why would Tesco's have such a policy? Are they the greedy ones, wanting customers custom, and taking money off the Manufacturer?

So easy to say I'm the one committing fraud, but do you not think what Tesco's do is worse! At least Tesco's permit me to do this, but I'm not sure if the Manufacturers permit Tesco to do what they are doing.

littleange

You might get a better response and more help over at the forum on the "paid to shop" website!

Hope you feel better soon.

Dustykitten

Waitrose happily take coupons for any item as long as they stock it (you don't have to purchase it) - you can give them as many as you like and the staff are polite.

Stephenbw

DailyClicker wrote: »

Firstly, I don't know what Tesco's you go to or how they are scanning your coupons, but I believe every Tesco has the same system in place, and I haven't heard of that problem on the Tesco Coupon thread, as a lot of Tesco stores support this policy.

Obviously your belief is mistaken as the staff in my Tesco regularly hand back coupons that won't scan because the item hasn't been purchased.

DailyClicker wrote: »

Secondly, well why would Tesco's have such a policy? Are they the greedy ones, wanting customers custom, and taking money off the Manufacturer?

So easy to say I'm the one committing fraud, but do you not think what Tesco's do is worse! At least Tesco's permit me to do this, but I'm not sure if the Manufacturers permit Tesco to do what they are doing.

I see, so to knowingly buy a stolen mobile phone in a pub is acceptable because the person who stole it was worse and has 'permitted' someone to buy it :rolleyes:

DailyClicker

I was not aware of this!! But thank you for the information. Definately something to look into :beer:

Dustykitten wrote: »

Waitrose happily take coupons for any item as long as they stock it (you don't have to purchase it) - you can give them as many as you like and the staff are polite.

DailyClicker

Stephenbw wrote: »

I see, so to knowingly buy a stolen mobile phone in a pub is acceptable because the person who stole it was worse and has 'permitted' someone to buy it :rolleyes:

But you put your trust in a large retailer like Tesco's that they have permission to allow what they do, surely.

DailyClicker

Thanks to R4pture, for collecting this information.

TESCO COUPON POLICY

Tesco Coupon Policy

HI all

Please find below the policy that my local supervisor in Tescos gave to me last week after it was reissued to all stores (or so she said) She'd been keeping an eye out for me coming in and gave me a copy to keep with the email I take in should I have any problems using coupons.

Hope this helps.

Rosebud




ASDA COUPON POLICY
From: "Lucy Robinson" Sent: Wed 07/05/08 1:21 PM
To: <r4pture>

Subject: Response from ASDA (Ref #000000019540738)

Thank you for your message.I'm sorry to hear you were refused to use the internet coupon.I've looked at the policy and here is what it said

:Internet Coupon Acceptance The 21st century method is to make available coupons via the internet rather than manually distribute paper coupons to households. We do accept coupons that are downloaded and printed from the internet (not photocopied once printed). Stores need to know that the same stringent conditions apply to internet coupons as the old style manufacturer coupons:-¤ The coupon is in date and has not passed the expiry date ¤ They are not specific to different retailer (Not ASDA e.g. Boots) ¤ We stock the product All accepted internet coupons attract the usual handling charge which becomes store income.One temporary rule which remains current policy until a more comprehensive policy is formulated is: -Only one internet coupon per product item in any single transaction - unless the customer actually buys the product in multiples and the amount of coupons tendered corresponds with the same amount of items purchased.The above does not include Kiosk
I suggest you print this off and show this to the customer service manager so they are aware of this policy however I'm disappointed they don't already know.thanks again for your email.Kind RegardsLucy RobinsonASDA Service

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************************************************** ************************************************** ****************************************
Wal-Mart Stores, Inc. Confidential ************************************************** ********************

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Asda Stores Ltd, Registered in England No. 464777. RegisteredOffice: Asda House, Southbank, Great Wilson Street, Leeds LS115AD.

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Thank you for your message.Thank you for your email.I have now received a call from the Nottingham store.- ASDA do accept internet coupons.- As long as we stock the product you don't have to buy it to us the coupon.- The limit of the amount of coupons that can be used is down to the stores discretion, for example, if your shopping comes to the amount of £50 and you would like to use £30 in vouchers this would not be possible in most cases.- Coupons can only be used in the ASDA store, not the petrol stations.- All ASDA stores do accept internet coupons however, the amount that can be used is down to stores discretion.Thanks again.Lucy RobinsonASDA Service Team----

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************************************************** ********************This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they areaddressed. If you have received this email in error please accept ourapologies & destroy it immediately. ************************************************** ********************Wal-Mart Stores, Inc. Confidential ************************************************** ********************

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Asda Stores Ltd, Registered in England No. 464777. RegisteredOffice: Asda House, Southbank, Great Wilson Street, Leeds LS115AD.

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SPAR

Thank you for your email.

Unfortunately we do not have a universal answer for your query. SPAR in the UK is made up of six regional distribution centres, details of which can be found in the Links section of the website.
Therefore the answer to your question could be different depending on the area you live in the UK. Please contact our RDC for your area by finding your area on our map in the Links section of our website or if you wish to reply to my email with the area you live in, I can forward you their address details.

Kind Regards Sarah Healy

ICELAND

Thank you for your enquiry.
Whilst shopping at an Iceland store it is the discression of the
individual
store as to whether they accept theses vouchers/coupons.

If you are using the home shopping facility (?) I can request one of
their
customer care advisors to e-mail you with their policy.

regards

Deborah Martin

SAFEWAY

Thank you for your recent enquiry.

I can confirm that Safeway policy regarding the acceptance of coupons, including Internet coupons, is as follows.

We accept valid date suppliers’ coupons for the purpose of merchandise, provided, that Safeway offer product from the named supplier.

A customer may redeem no more than six identical coupons from one supplier, unless he or she is actually purchasing the named product in quantities in excess of 6.

Coupons are not exchanged for cash. The total value of coupons redeemed must not exceed the value of the bill.

I trust that this information is helpful to you. Thank you for taking the time to contact us.

Kind regards

Hayley
Customer Service Department

SAINSBURY

Thankyou for your e-mail.

In answer to your question relating to the redemption of coupons\ vouchers, they have to be redeemed against the relevant product stated.

However, when redeeming internet vouchers ,( STY ) it is one per transaction relating to the spend required stated on the voucher.

Hope this is of some help.

Kind regards, Susan Shaw Sainsbury's Customer Services

BUDGENS

Thank you for your email.
We only accept coupons for items that have been purchased and that are sold in our stores.
I hope this information is helpful.
Yours sincerely,
Joy Newham
Customer Services Manager

SOMERFIELD

Thank you for contacting us regarding the acceptance of “money off” coupons.

We can only accept manufacturer/Somerfield coupons when a purchase is made of the relevant product. This decision was made in order to adhere to the terms and conditions of the promotion and brings us in line with other major grocery retailers.

We hope that this clarifies our position and should you have any further problems please speak to the store Manager who we are sure will be pleased to help.

Angela Grist