E4B in administration

chris701

sorry - topsy turvy bill

chris701

ccl explained

http://customs.hmrc.gov.uk/channelsPortalWebApp/channelsPortalWebApp.portal?_nfpb=true&_pageLabel=pageContactUs_ShowContent&id=HMCE_PROD_008557&propertyType=document

scooby7346

Hello, newbie here. Just arrived.

I was 6 months into a 2 year contract with E4B. My previous contract had also been with them and had been reconciled at the end of the contract.

My final Statement from the Administrators says that I owe £26.25

The start readings on the Statement were estimated.

They say that I have paid £334.25 over the 6 months.

My questions are (allowing for the very small amount)

1. Can they pursue a Statement with estimated start readings bearing in mind that the previous year had been reconciled ?
2. I have actually paid £350.95. The difference between what they say I have paid and what I have actually paid is 5%. I believe this to be the VAT. In other words they can't even get that right and are asking me to pay the VAT again.

I suppose that most people, being persued for a small amount like this, would pay up and say that's life. But I have sent a 1st Class Recorded Delivery letter to E4B stating my position and they haven't had the manners to reply. I contacted the avaricous debt collection agency that E4B have instructed who have been back to E4B who in turn have said that everything is in order and the D.C. agency has said that they don't go back to clients to query their findings a 2nd time.

And my taped 'phone conversation with the D.C. shows that they couldn't give a fig.

I understand that E4B had about 45,000 customers. £10 from each one might pay the Administrators fees. :mad: :mad: :mad: :mad:

Question : Do I fight it or roll over and pay ?

Thanks in advance to anyone who cares to reply.

purplelavender

As above I am still waiting for response from E4B in Admin regarding the amount they say I have paid against what I have actually paid. RE VAT I dont understand this as I checked my recent British Gas bill (who now supply electricity) and EON (for gas) and both charging VAT at 5%???
However I have now received my demand from the Collection agency and not a very nice letter either. I have called them and they are going to refer back to E4B. Demand is for £333.74 and it should be at least £130 less than this. By the way when E4B sent me the revised bill with the correct meter readings this was their response to my original query about how much they state I have paid ..........

"On the statement the net sum of EVEN invoices that have been paid does not include VAT. Therefore we are showing the net amount that is still due to E4B."
What are they on about???? Looks like they are trying to charge VAT twice.
:mad:

scooby7346

Thanks for the above reply. I thought that all electricty was charged at 5%. I read earlier in the topic that businesses paid 17.5% but I'm not sure that this is true. We are a farm and so our domestic and business all go through the same meter but we don't claim any proportion of the VAT back, it would get too complicated to start to strip it out..

I just wonder if E4B still owed the VAT that they had been collecting off their customers when they went belly-up instead of paying it back to the taxman in which case HMRC will be on the administrator's backs.

I agree with your comments re: debt collection agency. The first person I spoke to was very helpful, as far as she could be, and said that she would pass my query up to the administrators. I then had a letter from them asking me to 'phone again (don't you just love their "we're not going to spend any of our money on 'phonecalls to you" attitude ?) The next person I spoke had unfortunately had been the recipient of a charisma by-pass. He just couldn't care less. He could see what I had paid, and how much E4B said I had paid but just kept repeating, automaton style, "you will have to take it up with E4B"

But I still would like to know if they can institute proceedings on a statement that starts off with an estimated reading.

paddy666

They owe us somewhere around £1000, but they sent us a massive bill which says we owe them £5800, as they have wrong meter readings which were estimated, i tried to tell them this, but they were not interested, now they have a company called "BCW Group plc" trying to extort this money out of us with bully boy tactics? but I’ve sent a letter (recorded) to both with the correct meter readings (which we got from there site) and explained that they actually owe us money so we'll see what happens but if anyone knows who the governing body is we need to take this to if they will not listen to us to mediate I’d be please to know, or even any info which you may think is useful. I'm mad as hell that a company can simply carry on like this and surly with enough of us as i've read we could go and complain to the oft or someone as they cannot be unaccountable.

Thanks

fevlad

It appears that i am in credit with E4B to the tune of £815.

Of this £392 of this was taken from my account after the firm went into administration and I have just been told by the administrators that I will recieve this back in full within 28 days.
The balance I have had to claim I may or may not recieve anything.

Fortunately for me E4B were using estimated meter readings that were infact massively incorrect in my favour so I may not be as badly off as i thought.

I hope all you guys come out of it as well as I have.

On a side note if any of you are recieving letters using bully boy tactics and your bills are not massive tell them where to go. They will not go through with actions for amounts that are anywhere near court costs, they have too many cases to chase and it is too much of a risk for them.

I was told this from the horses mouth so to speak.

Good luck all

scooby7346

I have PM'd you Favlad.

222abc222

previous post quote
"""But I still would like to know if they can institute proceedings on a statement that starts off with an estimated reading."""!!
did anyone shed anylight on this???

scooby7346

222abc222 wrote: »

previous post quote
"""But I still would like to know if they can institute proceedings on a statement that starts off with an estimated reading."""!!
did anyone shed anylight on this???

I am not sure if this post is directed at me because it isn't exactly what I wrote. However I can say that, disappointingly, I haven't had any comments about the validity or otherwise of the Administrators actions bearing in mind the fact that my Statement was based on an estimated reading.