Kaupthing Edge Chaps/Bacs Transfers NEW discussion

ontherun_2

joanniepony wrote: »

Where do we go to find the poll?

Soory just seen it!

Top of the page Joannie

Chilledout50

Methusala wrote: »

I have just spoken to an 'informed' FSA source. He has confirmed that
1

go on............

10yrsoldersaver

Quote:
Originally Posted by 10yrsoldersaver
she agreed all appeared to be the chaps payments, she also added that she had two accounts herself with KE and made two transfers one she has one she hasnt:eek:

interesting find! she should be posting on this thread :-)


Maybe she is Luke and we wouldnt know:-) would it make sense to think that all chaps payments were held up at clearing house once KE was transferred and Ing may have to manually get all these back to re send them?


[EMAIL="abuse@moneysavingexpert.com?subject=Reporting%20post%20http://forums.moneysavingexpert.com/showpost.html?p=15135341"][/EMAIL]

narrowboat_2

Alisonb1965 wrote: »

Originally Posted by Ippylady
HAS ANYONE ACTUALLY ON THE FORUM ACTUALLY RECEIVED THE "EMAIL" ING SENT OUT YESTERDAY, OR BEEEN INFORMED DIRECTLY THAT THEY ARE IN THE 5%?

Yes I received the email yesterday - my BACS transaction was instructed online on 11th October.

No - neither me, nor husband have received an email from ING. (we are awaiting CHAPS from 7 Oct).

I have sent emails today to ING and to BBC's Working Lunch to highlight our worries.

PS Thanks Martin.
I have voted in the Poll but can't vote for my other half as well as am naturally only allowed one vote. Therefore the poll results won't show up everyone, if that makes sense!

moneyloser_3

After recieving an email last wednesday assuring me the my funds(£200K+ my familys future ) would be in linked account by close of business friday, surprise surprise they didnt show, I called KE so called customer service line and was assured AGAIN by a supervisor called Matthew that it would arrive MONDAY have just contacted linked account they say no sign of any payments in why do they keep lying!!!!!!!!!!!!!!!

sidsmot

CHAPS payment requested 8/10 - nothing yet - did not close account - still got £40 showing

nomorekids

Have sent off emails to ING, working lunch and channel 4. I am so stressed now.

ginvzt

moneyloser wrote: »

After recieving an email last wednesday assuring me the my funds(£200K+ my familys future ) would be in linked account by close of business friday, surprise surprise they didnt show, I called KE so called customer service line and was assured AGAIN by a supervisor called Matthew that it would arrive MONDAY have just contacted linked account they say no sign of any payments in why do they keep lying!!!!!!!!!!!!!!!

Did they say which Monday?

Ippylady

Just got off the phone to the Financial Ombudsman. Very helpful.
If all else fails, at least I know this has now been esculated and ING have to personally answer my fears as to where my money is. ( It is a long procedure, but I feel comfortable starting it now, I can always cease my complaint at anytime.)

Methusala_3

I have just spoken to an 'informed' FSA source. He has confirmed that:
1 The FSA is aware of the unpaid CHAPS situation
2 It is working closely with other bodies (including the FSCS and KE) to 'achieve a resolution'
3 They do not have a defined timescale for the resolution of this issue
4 They are aware of the various Forums and are viewing these!

I have advised him that many of us are unhappy with the disinformation/inconsistent messages/poorly managed communications forthcoming from ING - all of which have only served to fuel people's concerns. A point he has acknowledged.

He is now escalating the issue further up the FSA and has committed to call me back later today. He is aware I am posting his responses on this Forum. For the moment, I have agreed not to disclose his name to enable him to get on with doing something to help us.

I will keep you updated.